Seasonal Remote Customer Service Call Center Agent – Medicare & Insurance Support – 8‑Hour Shifts – brighthush

About brighthush

brighthush is a trailblazer in the direct‑to‑consumer insurance arena, delivering Medicare Advantage, Medicare Supplement, and Life & Supplemental policies to consumers across the United States. With a dynamic team of more than 3,000 professionals—including analysts, writers, engineers, designers, business leads, data scientists, and sales specialists—brighthush is committed to creating data‑driven, customer‑centric solutions that set industry standards. Our reputation for innovation and excellence has earned us recognition and awards from some of the largest insurance brands in the country.

When you join brighthush, you become part of a culture that values authenticity, accountability, and collaboration. Our guiding principle, “Be Real,” means we stay true to our word, speak with integrity, and empower each other to make bold, informed decisions. We thrive in a fast‑paced, entrepreneurial environment where every team member’s contribution directly impacts our success.

Why This Seasonal Role Matters

As a Seasonal Member Care Representative, you’ll play a pivotal role in helping seniors navigate complex insurance decisions. Your calm, compassionate communication will guide them through application details, policy options, and next steps—ensuring they feel supported and informed. This is not a typical customer‑service position; it’s an opportunity to make a real difference in people’s lives while building valuable skills in a high‑impact, remote setting.

Key Responsibilities

• Handle inbound and outbound calls lasting 15–30 minutes, ensuring each interaction is productive and positive.
• Assist members in understanding and confirming insurance application details, clarifying policy information and resolving any questions.
• Communicate with clarity, calmness, and compassion, especially when speaking with older adults who may feel anxious or overwhelmed.
• Follow scripts and compliance guidelines while maintaining a conversational tone that feels natural and engaging.
• Safeguard sensitive Personal Health Information (PHI) at all times, adhering to HIPAA and company privacy policies.
• Own each interaction by ensuring members fully understand next steps, follow‑up actions, and available resources.
• Document call details accurately in our CRM system, ensuring data integrity and compliance.
• Collaborate with team members to share best practices, troubleshoot challenges, and continuously improve service quality.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of phone‑based customer service experience, preferably in a high‑volume environment.
• Clear, professional phone communication skills with a friendly, empathetic tone.
• Comfortable using multiple computer systems and navigating structured tools.
• Strong attention to detail and a commitment to accuracy in all tasks.
• Ability to remain focused and engaged during periods of high call volume.
• Integrity and respect for confidentiality, especially when handling PHI.
• Comfort supporting customers who may feel anxious or confused.

Preferred Qualifications

• Experience working with Medicare or other health‑insurance products.
• Previous remote work experience in a call‑center or customer‑support role.
• Bilingual proficiency (English and another language) to better serve diverse members.
• Familiarity with HIPAA regulations and data‑privacy best practices.
• Demonstrated ability to adapt quickly to new systems and processes.

Skills & Competencies

• Empathy & Patience – Ability to listen actively and respond with genuine care.
• Communication Excellence – Clear, concise, and professional verbal communication.
• Problem‑Solving – Quick thinking to resolve member inquiries efficiently.
• Time Management – Managing multiple calls and tasks while maintaining quality.
• Team Collaboration – Working effectively with colleagues across remote teams.
• Technical Proficiency – Comfortable with CRM platforms, call‑routing software, and basic troubleshooting.

Career Growth & Learning Opportunities

Although this is a seasonal role, brighthush values the professional development of all team members. You will receive:

• Structured onboarding and ongoing training modules focused on insurance products, compliance, and customer‑service best practices.
• Access to webinars and workshops on industry trends, technology tools, and soft‑skill development.
• Mentorship from experienced agents and supervisors who can guide your career path within the organization.
• Potential pathways to full‑time positions in customer support, sales, or operations based on performance and business needs.

Work Environment & Culture at brighthush

brighthush embraces a fully remote, flexible work model that empowers you to create a productive workspace at home. We provide:

• Clear expectations for 8‑hour shifts, with flexible scheduling between 8:00 am and 11:00 pm ET.
• Weekend availability requirements, ensuring coverage across all time zones.
• High‑speed, hard‑wired internet as a prerequisite for reliable connectivity.
• A supportive, inclusive culture that celebrates diversity and encourages open dialogue.
• Regular virtual team huddles, social events, and recognition programs to foster community.

Compensation, Perks, and Benefits

For this seasonal role, you will earn $15.50 per hour. In addition to competitive pay, brighthush offers:

• Performance‑based incentives and recognition bonuses.
• Health, dental, and vision coverage options for eligible full‑time employees.
• Paid time off and flexible scheduling for seasonal staff.
• Access to a digital benefits portal for wellness resources, professional development, and employee discounts.
• Opportunity to transition into full‑time roles with comprehensive benefits packages.

How to Apply

If you are passionate about providing exceptional service to seniors, thrive in a remote setting, and want to make a tangible impact, we encourage you to apply today. Bring your empathy, attention to detail, and commitment to excellence to brighthush.

Ready to join our team? Click the link below to submit your application and take the first step toward a rewarding seasonal career with brighthush.

Apply To This Job

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates with disabilities and veterans to apply.