Seasonal Remote Customer Service Representative – Guest Experience & Ticketing Support – brighthush

About brighthush

brighthush is a trailblazing entertainment powerhouse that turns ordinary moments into unforgettable adventures. From pulse‑pounding live concerts and immersive theater to spine‑ticking haunted attractions and world‑class festivals, we create experiences that ignite the imagination and bring people together. Founded in 2010, brighthush has grown into a dynamic, employee‑centric organization that values creativity, collaboration, and a relentless focus on customer delight. With a lean yet highly skilled team of 11‑50 professionals, we operate across the United States, delivering world‑class events that resonate with audiences of all ages.

Our mission is simple: to craft moments that matter. Whether you’re a fan of high‑energy music, a thrill‑seeker craving the next adrenaline rush, or a curious traveler exploring new cultures, brighthush is the destination where your story begins. We’re looking for passionate, customer‑centric individuals who want to be part of a team that sets the standard for entertainment excellence.

Role Overview

As a Seasonal Remote Customer Service Representative at brighthush, you will be the frontline ambassador for our guests. You’ll handle inquiries across multiple channels—email, live chat, social media, and more—providing timely, accurate, and friendly support. Your work will directly influence guest satisfaction, loyalty, and the overall success of our events. This role is ideal for someone who thrives in a fast‑paced, digital environment and loves turning questions into memorable experiences.

Key Responsibilities

• Multi‑Channel Support: Respond to guest inquiries via email, chat, social media, and other support platforms with professionalism and speed.
• Ticketing & Booking Assistance: Guide guests through ticket purchases, upgrades, date changes, refunds, exchanges, and account management.
• Issue Resolution: Identify and resolve guest concerns, using clear communication and a calm, solution‑oriented approach.
• Information Accuracy: Provide up‑to‑date details on attractions, events, products, services, and policies using approved tools and resources.
• Secure Payment Handling: Safely collect and manage payment information in compliance with company procedures and data protection standards.
• Guest Experience Champion: Demonstrate empathy, professionalism, and follow‑through to create a positive, memorable experience for every guest.
• Internal Collaboration: Escalate complex issues to relevant internal teams, ensuring seamless resolution and continuous improvement.

Essential Qualifications

• Proficient written and verbal communication skills in English.
• Experience managing multiple concurrent conversations while maintaining accuracy and professionalism.
• Comfortable using Microsoft Office, Google Workspace, and customer support or ticketing platforms.
• Strong problem‑solving abilities, sound judgment, and a calm, guest‑focused mindset.
• Self‑directed, collaborative work style with excellent organization and follow‑through.
• Prior customer service experience in a fast‑paced environment.
• Experience with Zendesk and ticketing systems such as Tixr, Ticketure, TicketSocket, Live Nation, AXS, or similar platforms.
• Passion for live events, haunted attractions, or immersive entertainment.

Preferred Qualifications

• Previous experience in the entertainment or event industry.
• Knowledge of social media engagement best practices.
• Experience with CRM systems and data analytics.
• Multilingual abilities to serve a diverse guest base.

Skills & Competencies

• Communication: Clear, concise, and engaging communication across all channels.
• Technical Proficiency: Ability to navigate multiple software platforms and troubleshoot basic technical issues.
• Customer‑Centric Mindset: A genuine desire to help guests and a commitment to exceeding expectations.
• Adaptability: Thrive in a dynamic environment with shifting priorities and high volume.
• Team Player: Collaborate effectively with cross‑functional teams to resolve issues and improve processes.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Seasonal Customer Service Representative, you’ll gain hands‑on experience with cutting‑edge ticketing technology, customer relationship management, and event operations. Successful performers may transition into:

• Senior Customer Support Specialist
• Event Operations Coordinator
• Guest Experience Manager
• Digital Marketing & Social Media Lead

We offer ongoing training, mentorship programs, and access to industry conferences, ensuring you stay ahead of trends and sharpen your skill set.

Work Environment & Company Culture

brighthush is a fully remote, inclusive, and collaborative workplace. We celebrate diversity, encourage innovation, and foster a culture where every voice matters. Our remote teams enjoy flexible schedules, virtual team‑building events, and a supportive network of peers and leaders.

Compensation & Benefits

While specific salary details are tailored to experience and role, brighthush offers competitive compensation packages that include:

• Competitive hourly rate or salary based on experience.
• Performance‑based bonuses and incentives.
• Health, dental, and vision insurance options.
• Paid time off and flexible vacation policies.
• Professional development budget and tuition reimbursement.
• Employee discount programs for brighthush events and merchandise.
• Access to a comprehensive wellness program, including mental health resources.

Why Join brighthush?

When you join brighthush, you become part of a team that is redefining entertainment. You’ll:

• Work remotely from anywhere in the USA, enjoying the freedom and flexibility of a fully virtual role.
• Interact with a passionate community of guests and colleagues who share a love for unforgettable experiences.
• Contribute to high‑profile events that reach millions of fans worldwide.
• Grow your career in a fast‑moving, innovative environment that rewards initiative and creativity.
• Benefit from a culture that values work‑life balance, continuous learning, and personal growth.

How to Apply

Ready to bring your customer‑service expertise to the forefront of the entertainment industry? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion and skills can help us create moments that matter.