Seasonal Remote Customer Service Representative – Medicare & Insurance Support – 8‑Hour Shifts, Competitive Pay – Join brighthush

About brighthush

brighthush is a trailblazing direct‑to‑consumer insurance services company that partners with some of the nation’s most respected Medicare Advantage, Medicare Supplement, and Life & Supplemental insurance carriers. With a dedicated team of over 3,000 professionals, we blend data science, marketing, technology, and frontline service to deliver a seamless, best‑in‑class experience for consumers navigating complex health‑insurance decisions. Our commitment to innovation has earned us industry awards and the trust of top‑tier insurance brands. At brighthush, we believe that the heart of our success lies in the people who drive it—our passionate, entrepreneurial, and collaborative team members who live by the principle of “Be Real.”

Why This Role Is More Than Just Customer Service

As a Seasonal Remote Customer Service Representative, you will be the friendly voice that guides many of our members—often over the age of 65—through critical insurance choices. This is not a typical call‑center job; it is an opportunity to make a tangible difference in people’s lives by providing clear, compassionate, and accurate information. Your role will involve handling inbound and outbound calls, confirming application details, and ensuring every member leaves the conversation confident and informed. If you thrive on empathy, precision, and the satisfaction of helping others, this position is a perfect fit.

Key Responsibilities

• Handle inbound and outbound calls lasting 15–30 minutes, ensuring each interaction is productive and positive.
• Guide members through the application process, confirming details and clarifying any uncertainties.
• Communicate clearly, calmly, and compassionately—especially with older adults who may feel anxious or confused.
• Follow required scripts and compliance guidelines while maintaining a conversational tone.
• Safeguard sensitive Personal Health Information (PHI) at all times in accordance with HIPAA and company policies.
• Take ownership of each interaction, ensuring members fully understand next steps and feel supported.
• Utilize multiple computer systems and tools efficiently to manage call data and member records.
• Participate in ongoing training sessions to stay current on product updates, compliance changes, and best practices.
• Collaborate with team members and supervisors to identify process improvements and share best practices.
• Maintain accurate call logs and documentation to support quality assurance and audit requirements.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of phone‑based customer service experience.
• Clear, professional phone communication skills with a friendly, approachable demeanor.
• Comfortable using multiple computer systems and navigating structured tools.
• Strong attention to detail and a commitment to accuracy in every call.
• Ability to learn quickly and adapt to new processes and technologies.
• Integrity and respect for confidentiality, especially regarding PHI.
• Empathy, patience, and professionalism throughout long or consecutive calls.
• Basic math skills for quick calculations and data entry.
• Reliable high‑speed internet connection and a quiet, private workspace.

Preferred Qualifications

• Bilingual proficiency (English and another language) is highly encouraged.
• Experience working with Medicare or other health‑insurance products.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Familiarity with call‑center software and CRM platforms.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience in a high‑volume, fast‑paced environment.

Skills & Competencies for Success

• Communication: Articulate complex information in a simple, reassuring manner.
• Empathy & Patience: Build trust with members who may be navigating stressful decisions.
• Attention to Detail: Ensure every piece of information is captured accurately.
• Adaptability: Quickly adjust to new scripts, policies, or technology updates.
• Integrity: Uphold confidentiality and ethical standards at all times.
• Time Management: Balance a high call volume while maintaining quality service.
• Problem‑Solving: Identify and resolve member concerns efficiently.
• Team Collaboration: Share insights and support peers to achieve collective goals.

Schedule & Work Environment

• Full‑time, 8‑hour shifts.
• Shifts available between 8:00 am – 11:00 pm ET; most likely shift: 12:00 pm – 8:30 pm EST.
• Weekend availability required (at least one weekend day per month).
• 100% remote position—requires a private, quiet workspace and a hard‑wired high‑speed internet connection.
• Seasonal (temporary) role ending 12/8/2026 or early 2027 based on performance.
• Flexible scheduling options for qualified candidates, including split shifts and compressed workweeks.

Career Growth & Learning Opportunities

While this role is seasonal, it offers a gateway to a long‑term career at brighthush. Successful seasonal representatives may be considered for full‑time positions in member care, training, or operations. We provide comprehensive onboarding, continuous learning modules, and mentorship programs that empower you to grow your skill set and advance within the organization. Whether you’re looking to deepen your expertise in Medicare products or broaden your knowledge of customer‑centric service, brighthush offers the resources and support to help you succeed.

Professional Development: Access to webinars, workshops, and certification programs covering topics such as advanced communication, compliance, and data analytics.

Leadership Pathways: Opportunities to transition into supervisory roles, quality assurance, or training coordinator positions as you demonstrate leadership potential and a passion for coaching others.

Innovation Labs: Participate in cross‑functional teams that experiment with new technologies, process improvements, and member engagement strategies.

Company Culture & Values

At brighthush, we live by the principle of “Be Real.” This means being authentic, keeping your word, and having the courage to make tough decisions. Our culture is entrepreneurial, fast‑paced, and highly collaborative. We celebrate diversity, encourage innovation, and reward those who take initiative and deliver results. Team members enjoy a supportive environment where ideas are heard, feedback is constructive, and success is shared.

Community Engagement: We partner with local charities and volunteer organizations to give back to the communities we serve.

Well‑Being Focus: Flexible work hours, mental health resources, and wellness challenges help our employees maintain a healthy work‑life balance.

Compensation, Perks & Benefits

• Competitive hourly rate: $15.50 per hour.
• Performance‑based bonuses and incentives for meeting call‑quality metrics.
• Flexible remote work schedule with the possibility of full‑time opportunities.
• Access to a robust benefits package (health, dental, vision, and retirement plans) for eligible full‑time employees.
• Paid time off, holidays, and a generous sick leave policy for full‑time staff.
• Ongoing professional development through webinars, workshops, and certification programs.
• Employee recognition programs and team‑building events.
• Technology stipend to support your home‑office setup.
• Discounts on insurance products for employees and their families.

How to Apply

If you are ready to bring your empathy, attention to detail, and passion for service to a dynamic, award‑winning team, we encourage you to apply today. Join brighthush and help us make a meaningful impact on the lives of our members while building a rewarding career in the insurance services industry.

Apply Now

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, including veterans and individuals with disabilities.