Seasonal Remote Customer Service Representative – Tax Software Support Specialist (Nov – Apr) – Join brighthush’s Innovative Tax Technology Team to Empower Users with Expert Guidance and Seamless Filing Experience

About brighthush – Revolutionizing the Tax Experience

brighthush is more than a software provider; we are a movement dedicated to demystifying the tax filing process for millions of Americans. By blending advanced technology with a relentless focus on customer success, we empower tax professionals and everyday taxpayers to discover hidden credits, deductions, and savings that they might otherwise miss. Our mission is simple yet transformative: simplify the tax journey, reduce complexity, and deliver maximum refunds with confidence and ease.

Why the Tax Tech Landscape Matters

Tax laws evolve at a breakneck pace, and the tools that help people navigate them must keep up. In a world where digital solutions are the backbone of financial empowerment, brighthush stands at the forefront, offering intuitive, cloud‑based software that adapts to new regulations instantly. Our users rely on us to provide accurate, timely, and trustworthy support—especially during peak filing season. That’s where you come in.

Why This Role Matters

During the busiest months of the year, every interaction you handle can turn a frustrated filer into a loyal advocate. Your expertise, empathy, and problem‑solving skills directly influence user satisfaction, retention, and the overall reputation of brighthush. By delivering clear, step‑by‑step guidance, you help users achieve their financial goals and reinforce the trust that keeps them coming back year after year.

Your Impact

• Customer Success Champion: You are the frontline ambassador of brighthush, ensuring that every user feels heard, supported, and empowered to complete their tax filing with confidence.
• Technical Troubleshooter: Your ability to diagnose and resolve software errors, connectivity issues, and data import/export challenges keeps the platform running smoothly for thousands of users.
• Continuous Improvement Advocate: By documenting trends, flagging pain points, and collaborating with product and engineering teams, you help shape the next generation of brighthush features.
• Culture Builder: Even as a remote team member, your professionalism, positivity, and teamwork contribute to a vibrant, inclusive, and high‑performing culture.

Key Responsibilities

• Customer Support Excellence: Respond to inbound inquiries from tax professionals and individual filers via phone, email, and live chat, delivering clear, step‑by‑step guidance on software usage, account management, and filing procedures.
• Technical Troubleshooting: Diagnose and resolve software errors, connectivity issues, and data import/export challenges. Escalate complex cases to engineering while maintaining transparent communication with the customer.
• Documentation & Knowledge Management: Log every interaction in our CRM, ensuring solutions are captured for future reference and that emerging trends are flagged for continuous improvement.
• Empathy & Relationship Building: Build rapport with clients by demonstrating genuine empathy, active listening, and a professional demeanor, turning every interaction into a positive experience.
• Process Adherence: Follow established scripts, best practices, and escalation protocols to maintain consistency and quality across all support channels.
• Performance Metrics: Meet or exceed key performance indicators such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Collaboration: Partner with product, engineering, and sales teams to provide feedback on user pain points and contribute to product enhancements.
• Continuous Learning: Stay current with tax law updates, software releases, and industry trends to provide accurate and up‑to‑date support.

Essential Qualifications

• High School diploma or GED.
• Minimum of 1 year of experience in a call‑center or customer‑service environment, preferably with software or tech support.
• Proficiency with essential computer applications (brighthush, web browsers, email clients) and strong data entry skills.
• Excellent verbal communication skills, including clear articulation, a professional phone presence, and active listening.
• Strong reading comprehension and critical‑thinking abilities.
• Reliable, high‑speed internet connection (private, dedicated, hardwired preferred).
• Ability to maintain consistent, reliable attendance and adhere to a flexible shift schedule.

Preferred Qualifications

• Experience in telemarketing, retail, or customer relations roles.
• Background in tax preparation, accounting, or financial services.
• Familiarity with tax software or SaaS platforms.
• Experience with ticketing systems (brighthush, brighthush) and CRM tools.
• Knowledge of tax terminology and common filing scenarios.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to solve problems.
• Technical Aptitude: Comfortable learning new software features quickly and troubleshooting technical issues.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Time Management: Ability to juggle multiple inquiries, prioritize tasks, and meet deadlines.
• Adaptability: Thrive in a fast‑moving environment with evolving processes and product updates.
• Team Collaboration: Willingness to share insights, ask questions, and support teammates.

Career Growth & Learning Opportunities

While this role is seasonal, it offers a unique window into the inner workings of a high‑growth tech company. You’ll gain hands‑on experience with tax software, customer‑support best practices, and cross‑functional collaboration. Successful seasonal representatives may be invited to join brighthush’s full‑time support team or other roles such as product testing, training, or quality assurance. Additionally, we provide access to internal learning resources, webinars, and mentorship programs to help you build a robust skill set for future career advancement.

Work Environment & Company Culture

At brighthush, we celebrate diversity, inclusion, and a culture of mutual respect. Our remote‑first model means you can work from anywhere while staying connected to a vibrant, collaborative team. We value transparency, continuous improvement, and a healthy work‑life balance. Leadership encourages open dialogue, recognizes achievements, and supports professional development through regular feedback, coaching, and career‑planning sessions.

Compensation, Perks, and Benefits

As a seasonal remote position, you will receive a competitive hourly rate commensurate with your experience and a performance‑based bonus structure tied to customer satisfaction metrics. Additional perks include:

• Flexible work hours to accommodate your personal schedule.
• Access to a digital benefits portal with health, dental, and vision plans (for full‑time employees).
• Paid time off and holiday pay for seasonal staff.
• Employee discount on brighthush products and partner services.
• Opportunity to earn a full‑time offer based on performance and business needs.

Why Join brighthush?

By joining brighthush, you become part of a mission‑driven team that is reshaping the tax experience for millions. You’ll work alongside passionate professionals who value innovation, customer success, and personal growth. Whether you’re a seasoned support specialist or just starting your career, this role offers the chance to make a tangible impact, learn new skills, and contribute to a product that truly helps people.

Ready to Apply?

If you are enthusiastic about customer service, tech support, and the tax industry, we encourage you to apply today. Bring your empathy, technical curiosity, and commitment to excellence to brighthush and help us deliver the best possible experience to our clients every season.