Seasoned Czech‑Language Customer Support Specialist – Remote Greece – Champion Exceptional Service, Foster Loyalty, and Propel Your Career Forward at brighthush

Welcome to brighthush – Where Customer Experience Meets Innovation

At brighthush, we are redefining the way brands connect with their audiences. With a presence in more than 30 countries, we empower global partners to deliver seamless, omnichannel support that turns first‑time buyers into lifelong advocates. Our blend of cutting‑edge technology, data‑driven insights, and a genuine passion for human connection sets us apart in an increasingly digital world. If you thrive on creating memorable moments and want to be part of a company that values innovation, collaboration, and personal growth, brighthush is the place for you.

Why This Opportunity Is a Game‑Changer

As the first point of contact for our Czech‑speaking customers, you will be the face of brighthush’s commitment to quality service. Your interactions will shape customer loyalty, influence brand perception, and directly impact the success of our global partners. In a world where customer experience is a key differentiator, your role is pivotal in turning every interaction into a positive, memorable moment. Working remotely from Greece, you’ll enjoy the flexibility of a fully distributed model while contributing to a high‑impact global team.

Key Responsibilities

• Deliver high‑quality support in Czech across phone, email, and live chat channels, ensuring every customer feels heard and valued.
• Handle a wide range of inquiries, from product and service questions to account management and technical troubleshooting, adapting your approach to each unique situation.
• Resolve issues efficiently, maintaining a calm, professional demeanor and a positive attitude even under pressure.
• Document all customer interactions accurately in our brighthush CRM system, ensuring data integrity, compliance, and a single source of truth for the entire team.
• Collaborate with cross‑functional teams (Product, Engineering, Billing) to provide comprehensive solutions and drive continuous improvement.
• Stay current on product updates, feature releases, and policy changes, so you can offer precise, up‑to‑date information to customers.
• Participate in continuous improvement initiatives, sharing insights and best practices to elevate the support experience for everyone.
• Adhere to SLA targets and quality metrics, contributing to the team’s overall performance goals and ensuring a consistently high level of service.

Essential Qualifications

• Native or fluent Czech language skills (written and spoken) – the foundation of authentic, empathetic communication.
• Proficient English communication skills for internal collaboration and documentation.
• Strong interpersonal and communication abilities, with a genuine customer‑first mindset.
• Patience, empathy, and a solution‑oriented approach to problem solving.
• Comfortable with computers, digital tools, and quick‑learning of new software – adaptability is key.
• Prior customer service experience is a plus, but not mandatory – we provide comprehensive onboarding and mentorship.

Preferred Qualifications

• Experience in a B2B or SaaS support environment.
• Knowledge of brighthush CRM platforms and ticketing systems.
• Familiarity with basic troubleshooting for web and mobile applications.
• Previous exposure to working in a remote or distributed team.
• Multilingual abilities beyond Czech and English.

Skills & Competencies for Success

• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Technical Aptitude: Ability to navigate and troubleshoot software tools quickly.
• Problem‑Solving: Analytical mindset to diagnose issues and propose effective solutions.
• Time Management: Prioritize tasks, meet deadlines, and manage multiple tickets simultaneously.
• Adaptability: Thrive in a fast‑changing environment with evolving product features.
• Team Collaboration: Work seamlessly with colleagues across departments and time zones.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Support Specialist, you will have access to:

• Structured mentorship programs with senior support leaders.
• Regular training sessions on product knowledge, soft skills, and industry trends.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Customer Success Manager, or Product Advocate.
• Participation in cross‑functional projects that broaden your skill set and visibility.
• Annual performance reviews with transparent feedback and goal setting.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and continuous improvement. Key highlights include:

• Fully remote work model with flexible hours to accommodate different time zones.
• Collaborative virtual spaces that encourage knowledge sharing and camaraderie.
• Regular virtual town halls, hackathons, and team‑building events.
• Commitment to work‑life balance, with generous vacation policies and mental health support.
• Celebration of diversity, with cultural exchange initiatives and multilingual resources.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive base salary complemented by performance‑based incentives. Additional benefits include:

• Health and wellness stipend for remote employees.
• Technology allowance to set up an ergonomic home office.
• Annual professional development budget for courses, certifications, or conferences.
• Relocation support for candidates moving to Greece, covering moving expenses and temporary housing.
• Access to a global employee network for networking and mentorship.
• Employee referral program with attractive bonuses.

Why Greece?

Greece offers an exceptional quality of life with its sunny climate, stunning landscapes, rich history, and vibrant culture. Whether you’re exploring iconic historical sites, relaxing on beautiful beaches, or enjoying the lively cities and cuisine, Greece provides a lifestyle that blends work and leisure seamlessly. Living in Greece means you’ll experience a unique blend of Mediterranean hospitality, culinary delights, and a relaxed pace that can enhance your overall well‑being.

Ready to Join brighthush?

If you’re a Czech‑speaking professional who thrives on delivering outstanding customer experiences, and you’re eager to grow your career while enjoying the beauty and culture of Greece, we want to hear from you. This role is your gateway to a dynamic, global career with a company that values innovation, collaboration, and personal growth.

Apply now and become part of the brighthush family – where your voice matters, your career accelerates, and your work environment feels like home.