Seasonal Remote Customer Service & Sales Champion – High‑Performance, Upselling & Retention Specialist for brighthush Pest Management

About brighthush and the Pest Management Revolution

In a world where safety, comfort, and peace of mind are paramount, brighthush stands as a beacon of excellence in pest management. With a legacy spanning over a century, we have evolved from a local service provider into a global leader, safeguarding homes and businesses across continents. Our mission is simple yet powerful: to protect the places where people live, work, and play, ensuring that every environment remains healthy, safe, and pest‑free.

As the industry continues to grow—driven by rising demand for residential and commercial protection—brighthush remains at the forefront, combining cutting‑edge technology, award‑winning training, and a culture of integrity, empathy, and innovation. Whether you’re a seasoned professional or a motivated newcomer, joining brighthush means becoming part of a resilient, recession‑resistant sector that values your contributions and rewards your dedication.

Why This Seasonal Opportunity Is a Game‑Changer

The peak season for pest control is a dynamic, fast‑paced period that demands agility, customer focus, and a relentless drive to exceed expectations. As a Seasonal Customer Service Agent, you’ll be the frontline champion who not only resolves inquiries but also nurtures relationships, upsells essential services, and reinforces the trust that brighthush has earned from millions of customers worldwide.

Working remotely from the comfort of your own home, you’ll receive a fully equipped workstation—including a high‑performance computer, headset, and ergonomic accessories—ensuring you can deliver top‑notch service without compromising on comfort or productivity. This setup empowers you to manage your day with flexibility while maintaining the same level of excellence that brighthush is known for.

Key Responsibilities

• Customer Engagement: Handle inbound and outbound calls, chats, and emails with professionalism, empathy, and a solution‑oriented mindset.
• Retention & Upselling: Identify opportunities to renew contracts, recommend additional services, and cross‑sell complementary solutions that enhance customer satisfaction and revenue.
• Relationship Management: Build lasting relationships with field teams and customers, ensuring seamless communication and consistent service quality.
• Data Accuracy: Log interactions accurately in our CRM, update customer records, and track performance metrics using our gamified dashboards.
• Problem Solving: Resolve complex customer issues, escalating when necessary, and ensuring a smooth handoff to field technicians.
• Training & Development: Participate in a four‑week intensive training program covering product knowledge, sales techniques, and compliance standards.
• Performance Optimization: Leverage gamification tools to monitor KPIs, celebrate achievements, and continuously improve service delivery.
• Compliance & Safety: Adhere to all company policies, safety protocols, and regulatory requirements, maintaining the highest standards of professionalism.

Essential Qualifications

• High school diploma or GED.
• 1–2 years of customer service experience, preferably in a call center environment.
• Strong verbal and written communication skills in English; bilingual proficiency is a plus.
• Reliable high‑speed internet connection (minimum 100 Mbps download / 50 Mbps upload) and a private, distraction‑free workspace.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and web‑based applications.
• Ability to work flexible hours, including evenings, weekends, and holidays, to support peak‑season demand.
• Completion of a Culture Index assessment and a computer skills assessment.
• Valid internet speed verification and a clean background check.

Preferred Qualifications

• Experience in sales or upselling within a customer‑service role.
• Knowledge of pest management products and services.
• Previous remote work experience with a proven track record of self‑management.
• Familiarity with CRM systems and call‑center metrics.
• Demonstrated ability to thrive in a high‑volume, fast‑paced environment.

Skills & Competencies for Success

• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help.
• Communication Excellence: Clear, concise, and persuasive verbal and written communication.
• Time Management: Prioritization, multitasking, and meeting deadlines in a dynamic setting.
• Adaptability: Quick learning, flexibility, and resilience in the face of change.
• Team Collaboration: Ability to work seamlessly with field technicians, supervisors, and cross‑functional teams.
• Problem‑Solving: Analytical thinking and creative solutions to complex customer challenges.
• Technology Savvy: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. Successful seasonal agents who demonstrate high performance, reliability, and a passion for customer service may transition into full‑time roles, including:

• Full‑time Customer Service Representative
• Sales Specialist or Account Manager
• Field Technician or Service Coordinator
• Training and Development Coordinator
• Operations or Quality Assurance Analyst

In addition to career progression, you’ll gain access to continuous learning resources, mentorship programs, and industry certifications—all designed to sharpen your skills and broaden your professional horizons.

Work Environment & Company Culture at brighthush

brighthush fosters a vibrant, inclusive culture that celebrates diversity, innovation, and community impact. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles and knowledge‑sharing sessions.
• Monthly recognition programs that celebrate top performers.
• Access to an internal social platform for collaboration and camaraderie.
• Regular webinars featuring industry experts and thought leaders.
• Opportunities to volunteer and give back through brighthush’s community outreach initiatives.

Safety, integrity, and professionalism are the cornerstones of our operations. We provide comprehensive training, ongoing support, and a clear framework for ethical conduct, ensuring that every agent can thrive while upholding the brighthush brand’s reputation for excellence.

Compensation, Perks, and Benefits

Competitive Pay: Minimum $16.73 per hour, with additional incentives based on performance and sales commissions (3% on upsells).

Benefits Package:

• 401(k) plan with company match.
• Employee Stock Purchase Plan.
• Health, dental, and vision insurance options.
• Paid time off and holiday schedule.
• Professional development stipend.

Performance Recognition: Gamified dashboards, leaderboards, and quarterly awards to celebrate outstanding contributions.

Work‑Life Balance: Flexible scheduling, remote work setup, and a supportive environment that values personal well‑being.

How to Apply and Join the brighthush Family

If you’re ready to bring your customer‑service expertise, sales acumen, and passion for helping people to a dynamic, growth‑oriented organization, we invite you to apply today. Join brighthush and become part of a team that delivers peace of mind to millions of customers while rewarding your dedication with growth, learning, and a fulfilling career path.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush.