Seasonal Remote Customer Service Specialist – Flexible Hours, Competitive Pay, Upsell & Retention Champion – Fast‑Track Career Growth in Pest Management with brighthush

Welcome to brighthush – Where Innovation Meets Customer Care

At brighthush, we’re more than a pest‑control company – we’re a movement dedicated to safeguarding homes, businesses, and communities with science‑backed, eco‑friendly solutions. With a legacy that spans more than a century, we have evolved from a local service provider into a global leader in integrated pest management. Our remote contact center is the beating heart of our operations, delivering instant, personalized support to customers across the United States and beyond. If you thrive in a fast‑paced, high‑energy environment and want to be part of a mission‑driven team that makes a tangible difference, brighthush is the place for you.

Why This Seasonal Role Is a Game Changer

Seasonal demand spikes during the warmer months, creating a unique window for motivated individuals to step into a role that offers flexibility, competitive pay, and the chance to earn through upselling and retention. As a Seasonal Remote Customer Service Specialist, you’ll be the frontline of our customer experience, ensuring that every interaction reflects the professionalism and empathy that brighthush is known for. Whether you’re a seasoned call‑center veteran or a recent graduate looking to launch your career, this role provides the training, tools, and support you need to succeed and grow.

Role Overview

In this dynamic position, you will serve as the primary point of contact for our customers, handling inquiries, resolving issues, and driving additional service sales—all from the comfort of your own home. Your day‑to‑day will involve a blend of inbound and outbound communication, meticulous data entry, and proactive relationship building. You’ll work closely with field technicians, sales teams, and management to ensure a seamless customer journey, while also contributing to continuous improvement initiatives that elevate our service standards.

Key Responsibilities – What You’ll Do Every Day

Multi‑Channel Customer Interaction

• Inbound & Outbound Calls: Handle a high volume of customer inquiries, providing timely solutions and exceptional service.
• Live Chat & Email: Engage customers through chat and email, ensuring consistent, friendly communication across all channels.
• CRM Mastery: Log interactions, track follow‑ups, and update customer records in our advanced CRM platform.
• Quality Assurance: Review recorded calls and chat transcripts to ensure compliance with brand standards and identify coaching opportunities.

Peak‑Season Support

• Work during high‑volume periods (February through late summer) to keep field teams and customers satisfied during the busiest times of the year.
• Adapt to shifting call volumes and prioritize urgent requests with agility.
• Participate in “hot‑line” rotations to provide rapid response during critical incidents.

Relationship Management

• Build and maintain strong relationships with existing customers, ensuring their needs are met and concerns are resolved promptly.
• Follow up on service requests, schedule appointments, and coordinate with field technicians.
• Maintain a customer‑centric mindset, turning every interaction into an opportunity to deepen loyalty.

Upsell & Cross‑Sell

• Identify opportunities to recommend additional services or products that enhance customer protection and increase revenue.
• Use product knowledge and customer data to tailor upsell offers that add real value.
• Track upsell metrics and report on performance to the sales leadership team.

Retention & Problem Resolution

• Apply your knowledge of brighthush’s solutions to offer remedies that keep customers loyal and satisfied.
• Escalate complex issues to the appropriate teams while maintaining a positive customer experience.
• Conduct post‑resolution follow‑ups to confirm satisfaction and gather feedback.

Performance Tracking & Continuous Improvement

• Utilize gamification tools and dashboards to monitor key metrics such as call quality, resolution time, and customer satisfaction scores.
• Participate in regular feedback sessions, share insights on process enhancements, and contribute to the evolution of our customer service strategy.
• Identify trends in customer complaints and collaborate with product teams to drive service improvements.

Team Collaboration

• Work closely with field technicians, sales teams, and management to ensure a seamless customer journey.
• Communicate updates, share best practices, and support teammates in achieving shared goals.
• Attend virtual team meetings and training sessions to stay aligned with company objectives.

Essential Qualifications – What We’re Looking For

• High school diploma or GED (or equivalent).
• 1–2 years of customer service experience, preferably in a call‑center environment.
• Strong verbal and written communication skills in English; bilingual (Spanish/English) is a plus.
• Proficiency with Microsoft Office, CRM systems, and web‑based applications.
• Reliable high‑speed internet connection (minimum 100 Mbps download / 50 Mbps upload) and a dedicated, quiet workspace.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Completion of a Culture Index assessment and a computer skills test.
• Valid driver’s license and a clean driving record (for occasional field support visits).

Preferred Qualifications – Bonus Points

• Experience in pest management or related industries.
• Previous exposure to upselling or cross‑selling in a customer‑facing role.
• Knowledge of basic pest control terminology and solutions.
• Experience with gamified performance metrics and goal‑setting.
• Strong analytical skills and the ability to interpret data to improve service quality.

Core Skills & Competencies – What Makes You Thrive

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help customers solve problems.
• Communication Excellence: Clear, concise, and friendly communication across multiple channels.
• Time Management: Ability to prioritize tasks and manage a high volume of interactions without compromising quality.
• Adaptability: Thrive in a fast‑paced environment and quickly adjust to new processes or tools.
• Team Player: Collaborate effectively with remote teammates and field staff.
• Problem‑Solving: Identify root causes and propose practical solutions that meet customer needs.
• Data‑Driven Decision Making: Use metrics and analytics to guide actions and improve outcomes.

Career Growth & Learning Pathways – Your Future at brighthush

At brighthush, we believe in investing in our people. As a Seasonal Agent, you’ll receive a comprehensive four‑week training program that covers product knowledge, customer engagement techniques, and the use of our advanced CRM platform. Successful seasonal agents often transition into full‑time roles, with opportunities to move into sales, account management, or field operations. Continuous learning is supported through monthly webinars, peer‑to‑peer coaching, and access to industry certifications. Your performance in upselling and retention can open doors to higher‑level positions and increased earning potential, allowing you to build a rewarding career path within brighthush.

Work Environment & Culture – Why You’ll Love Working Here

Our remote contact center is built on a foundation of safety, professionalism, empathy, integrity, and innovation. You’ll join a team that celebrates diversity, encourages open communication, and values each individual’s contribution. The culture at brighthush is high‑energy, collaborative, and fun—despite the remote setting. We host virtual team‑building events, recognize top performers, and maintain a supportive network that helps you grow both personally and professionally. Flexibility is a core value; we understand that life happens, so we design schedules that accommodate your needs while ensuring our customers receive the best service possible.

Compensation, Perks, and Benefits – What You’ll Earn

• Competitive Base Pay: Minimum $16.73 per hour, with potential for overtime during peak periods.
• Performance Incentives: 3% sales commission on upsells and cross‑sell opportunities.
• Benefits Package (Full‑time): 401(k) plan with company match, employee stock purchase plan, and health, dental, and vision insurance.
• Paid Time Off: Accrued vacation and sick leave for full‑time employees.
• Professional Development: Access to training resources, industry conferences, and certification programs.
• Work‑From‑Home Equipment: Company‑supplied computer, headset, and ergonomic accessories.
• Volunteer Opportunities: Participate in community outreach programs that promote safe living environments.
• Wellness Resources: Online wellness workshops, mental health support, and flexible work arrangements.

How to Apply – Take the Next Step

Ready to bring your customer service expertise to a leading brand and earn while you learn? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your skills and passion can help us protect homes and businesses across the nation.