Seasonal Remote Customer Support Representative – Bilingual (English/Spanish) Friendly, Full Training, $17/hr, Join brighthush’s Tax‑Season Team

About brighthush

brighthush is a pioneering leader in the digital tax‑preparation space, delivering intuitive, secure, and highly accurate tax‑filing solutions to millions of individuals and small businesses across the United States. Since its founding in the mid‑1960s, brighthush has transformed a traditionally complex, paper‑heavy process into a seamless online experience that empowers users to file with confidence, maximize refunds, and stay compliant with ever‑changing tax regulations. Headquartered in Augusta, GA, with a satellite hub in Charlotte, NC, brighthush employs a vibrant community of innovators, technologists, and customer‑focused professionals who collaborate year‑round to keep the platform at the cutting edge of the industry.

Every tax season, brighthush experiences a surge in customer activity, and we rely on a dedicated, enthusiastic, and highly skilled seasonal workforce to ensure every taxpayer receives the help they need—exactly when they need it. As a remote‑first organization, we provide the tools, training, and supportive culture that enable our seasonal agents to thrive from the comfort of their own homes while contributing to a mission that truly makes a difference in people’s financial lives.

Why This Seasonal Role Is a Unique Opportunity

Our Seasonal Remote Customer Support Representative position is more than a temporary job; it’s a chance to become the trusted voice of brighthush during the most critical period of the year. You’ll join a fast‑growing, high‑energy team that values empathy, problem‑solving, and continuous learning. With paid training, a competitive starting wage of $17.00 per hour, and the flexibility to work evenings, weekends, and holidays, this role offers both financial stability and professional development—all while working remotely.

Key Responsibilities

• Customer Interaction: Respond promptly and courteously to inbound inquiries via phone, email, and live chat, ensuring each interaction reflects brighthush’s commitment to excellence.
• Product Guidance: Clearly explain brighthush’s tax‑preparation features, pricing structures, and service options, helping customers make informed decisions.
• Troubleshooting & Resolution: Diagnose technical or procedural issues, guide users through step‑by‑step solutions, and escalate complex cases to senior specialists when necessary.
• Documentation: Accurately log all customer interactions, resolutions, and follow‑up actions in brighthush’s support ticketing system.
• Performance Metrics: Meet or exceed established targets for response time, first‑contact resolution, customer satisfaction scores, and quality assurance standards.
• Continuous Learning: Stay up‑to‑date on the latest brighthush product releases, tax law changes, and internal policies to provide the most current information.
• Team Collaboration: Share insights, best practices, and feedback with teammates and supervisors to continuously improve the support experience.
• Compliance & Security: Adhere strictly to data‑privacy regulations, company policies, and security protocols to protect customer information.
• Home Office Management: Maintain a quiet, professional, and ergonomically sound workspace that meets brighthush’s remote‑work standards.

Essential Qualifications

• High school diploma or equivalent; an associate’s or bachelor’s degree is preferred.
• Prior experience in customer support, call‑center environments, or related service roles.
• Exceptional verbal and written communication skills, with the ability to convey complex tax concepts in plain language.
• Strong analytical and problem‑solving abilities, enabling quick identification of root causes and effective solutions.
• Demonstrated ability to thrive in a fast‑paced, deadline‑driven environment.
• Meticulous attention to detail and superior organizational skills.
• Proficiency with standard support software (e.g., ticketing systems, CRM platforms) and comfortable navigating multiple applications simultaneously.
• Professional demeanor and empathy when handling challenging or emotional customer interactions.
• Reliable high‑speed internet connection (minimum 10 Mbps upload / 25 Mbps download) and a dedicated, distraction‑free workspace.
• Flexible availability, including evenings, weekends, and federal holidays, to align with peak tax‑season demand.

Preferred Skills & Bonus Qualifications

• Experience as a tax professional, CPA, or in a tax‑preparation setting.
• Technical support background, especially with desktop operating systems and common software troubleshooting.
• Bilingual fluency in English and Spanish, enabling you to assist a broader segment of brighthush’s diverse customer base.
• Familiarity with tax‑related terminology, forms, and filing processes.
• Previous remote‑work experience, demonstrating self‑discipline and effective time management.

Core Skills & Competencies for Success

• Active Listening: Fully understand customer concerns before responding.
• Empathy: Show genuine care for the customer’s situation, building trust and rapport.
• Clear Communication: Articulate instructions and explanations in a concise, friendly manner.
• Technical Aptitude: Quickly learn and navigate brighthush’s software suite and support tools.
• Time Management: Prioritize tasks to meet response‑time goals without sacrificing quality.
• Adaptability: Adjust to evolving tax regulations, product updates, and shifting workload volumes.
• Team Orientation: Contribute to a collaborative environment, sharing knowledge and supporting peers.

Compensation, Perks, & Benefits

While this is a seasonal position, brighthush values the contributions of every team member and offers a competitive compensation package:

• Starting hourly wage of $17.00, with performance‑based incentives available.
• Paid, comprehensive training program that equips you with product knowledge, support techniques, and compliance standards.
• Flexible scheduling to accommodate personal commitments and peak‑season demand.
• Access to brighthush’s employee assistance resources, including mental‑health support and wellness programs.
• Opportunities for future full‑time or seasonal re‑hire based on performance and business needs.
• Recognition programs that celebrate top performers and customer‑service excellence.

Career Growth & Learning Opportunities

Seasonal agents who excel often find pathways to longer‑term roles within brighthush. By demonstrating strong customer‑service metrics, a deep understanding of tax software, and a collaborative spirit, you may be considered for:

• Advanced support specialist positions handling higher‑complexity cases.
• Quality assurance or training roles, where you can mentor new hires.
• Product‑feedback and development liaison positions, influencing future brighthush features.
• Full‑time customer experience or operations management tracks.

brighthush also invests in continuous learning through webinars, certification programs, and access to industry‑relevant resources, ensuring you stay ahead of tax‑season trends and technology advancements.

Work Environment & Culture at brighthush

At brighthush, we believe that a supportive, inclusive, and innovative culture drives exceptional customer experiences. Even though you’ll be working from home, you’ll be part of a vibrant community that values:

• Diversity & Inclusion: A workplace where every voice is heard, and diverse perspectives shape our solutions.
• Collaboration: Regular virtual huddles, knowledge‑sharing sessions, and peer‑to‑peer mentorship.
• Recognition: Monthly awards, shout‑outs, and performance bonuses that celebrate your impact.
• Well‑Being: Resources for stress management, ergonomic home‑office tips, and flexible break policies.
• Transparency: Open communication from leadership about company goals, seasonal performance, and future initiatives.

Application Process

Ready to become the friendly, knowledgeable voice that guides thousands of taxpayers through their filing journey? Follow these simple steps to apply:

1. Complete the online application, providing your contact information, work history, and availability.
2. Opt‑in to receive text message updates so our recruiting team can reach you quickly with next steps.
3. Participate in a brief virtual interview to discuss your experience, language skills, and fit for the seasonal team.
4. Attend the paid training program, where you’ll master brighthush’s platform, support tools, and compliance standards.

Equal Opportunity Commitment

brighthush is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where every employee—regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, or disability—can thrive and contribute fully.

Join brighthush for a Rewarding Seasonal Experience

If you are passionate about helping people, enjoy solving problems, and thrive in a dynamic, remote work setting, we want to hear from you. This seasonal role offers a unique blend of professional growth, competitive pay, and the satisfaction of making a tangible difference during the most important time of the year for millions of taxpayers.

Apply today and secure your spot on brighthush’s 2026/2027 tax‑season support team. Let’s work together to empower customers, deliver exceptional service, and celebrate the success of every filing.