Seasonal Remote Customer Support Specialist – Tax Filing & Client Success – brighthush – 2026/2027 Tax Season – High‑Impact Role with Competitive Pay, Paid Training, and Career Growth Opportunities

About brighthush

brighthush is a trailblazer in the tax technology space, empowering individuals and small businesses to file their taxes with confidence, clarity, and convenience. Since 1965, we have evolved from a modest software startup into a nationwide leader in online tax preparation, offering an intuitive, step‑by‑step platform that guides users through every part of the filing process. Our mission is simple: make tax filing effortless, accurate, and rewarding for everyone.

With a headquarters in Augusta, GA, and a satellite office in Charlotte, NC, brighthush proudly employs nearly 200 full‑time professionals year‑round, and we scale up to an additional 300 seasonal support agents during peak tax season. Our team is composed of bright, innovative thinkers who collaborate across disciplines to continuously improve our products and exceed customer expectations.

Why Join brighthush?

• Impactful Work – Every interaction you have helps a customer navigate a complex, often stressful process, ensuring they receive the maximum refund and peace of mind.
• Remote Flexibility – Work from the comfort of your own home while maintaining a professional, quiet workspace.
• Competitive Pay – Starting at $17.00 per hour, with the potential for performance bonuses.
• Paid Training – Comprehensive onboarding and product training delivered by industry experts.
• Career Growth – Seasonal roles can lead to full‑time positions, advanced training, and leadership opportunities.
• Diverse & Inclusive Culture – We celebrate diversity and foster an environment where every voice is heard.

Position Overview

As a Seasonal Remote Customer Support Specialist for the 2026/2027 tax season, you will be the friendly voice and knowledgeable guide for brighthush customers. You will help them navigate our tax filing platform, resolve issues, and ensure a seamless experience from start to finish. This role is temporary, high‑energy, and essential to our success during the busiest time of the year.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or live chat.
• Provide accurate, up‑to‑date information about product features, pricing, and availability.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate teams.
• Maintain detailed, accurate customer records in our support system.
• Collaborate with teammates and cross‑functional partners to meet and exceed customer needs.
• Achieve performance goals for response time, customer satisfaction, and quality metrics.
• Stay informed about the latest updates to brighthush products and services.
• Adhere to company policies, including privacy, data protection, and compliance standards.
• Maintain a quiet, professional home workspace that meets our technical and security requirements.

Desired Skills & Experience

We’re especially excited to hear from candidates who bring:

• Experience as a tax professional or tax preparer.
• Background in desktop computer tech support or IT help desk.
• Fluency in both English and Spanish (or another language).

Essential Qualifications

• High school diploma or equivalent; college degree preferred.
• Prior customer support or related experience.
• Excellent verbal and written communication skills.
• Strong problem‑solving and decision‑making abilities.
• Ability to thrive in a fast‑paced, high‑volume environment.
• Attention to detail and strong organizational skills.
• Comfortable using customer support software and systems.
• Professional, empathetic demeanor in challenging interactions.
• Reliable internet connection (minimum 10 Mbps upload / 25 Mbps download).
• Flexible availability, including evenings, weekends, and holidays.
• Bilingual proficiency in English and Spanish is a plus.

Preferred Qualifications

• Experience in the tax or financial services industry.
• Knowledge of tax filing terminology and common customer pain points.
• Previous remote work experience with a strong track record of self‑management.
• Familiarity with CRM platforms such as brighthush CRM solutions.
• Experience with data privacy regulations (GDPR, CCPA, etc.).

Skills & Competencies for Success

• Customer‑Centric Mindset – Always putting the customer first and striving to exceed expectations.
• Communication Excellence – Clear, concise, and friendly communication across multiple channels.
• Technical Aptitude – Quick learner who can navigate software tools and troubleshoot basic technical issues.
• Time Management – Ability to prioritize tasks, manage multiple conversations, and meet response time targets.
• Adaptability – Comfortable adjusting to new processes, updates, and changing priorities.
• Team Collaboration – Willingness to share knowledge, support teammates, and contribute to a positive team culture.

Career Growth & Learning Opportunities

Seasonal roles at brighthush are more than just a temporary gig – they’re a launchpad for your career. Successful seasonal agents often receive invitations to join our full‑time support team, product development squads, or even leadership tracks. Throughout the season, you’ll gain hands‑on experience with tax technology, customer relationship management, and data privacy compliance. Additionally, we offer:

• Monthly skill‑building webinars on tax trends, customer service best practices, and product updates.
• Access to an internal knowledge base and peer‑to‑peer learning forums.
• Mentorship from senior support specialists and product managers.
• Performance‑based bonuses and recognition programs.

Work Environment & Company Culture

At brighthush, we believe that a supportive, inclusive culture fuels innovation and customer satisfaction. Our remote team values:

• Transparency – Open communication channels and regular company updates.
• Flexibility – Work hours that accommodate life’s demands, especially during peak season.
• Collaboration – Cross‑functional teamwork that breaks down silos.
• Recognition – Celebrating wins, both big and small, through shout‑outs, awards, and spot bonuses.
• Continuous Improvement – Encouraging feedback loops and iterative process enhancements.

Compensation, Perks, and Benefits

While the base rate for this seasonal role is $17.00 per hour, we also offer:

• Performance‑based bonuses tied to customer satisfaction and response time metrics.
• Paid training and onboarding sessions.
• Flexible scheduling to accommodate personal commitments.
• Access to a digital wellness toolkit, including mindfulness resources and ergonomic guides.
• Potential eligibility for full‑time benefits (health, dental, vision, 401(k)) after successful seasonal completion and transition to a permanent role.

How to Apply

Ready to join the brighthush family? Follow these simple steps:

1. Complete the full online application through our career portal.
2. Opt in for text messages so we can reach you quickly during the hiring process.
3. Prepare for a brief phone interview where we’ll discuss your experience and fit for the role.

Equal Opportunity Employer

brighthush is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Important Note

As a federal contractor, brighthush may be subject to government requirements. We will keep you informed of any applicable obligations throughout the hiring process.

Apply Now and Make a Difference

Join brighthush this tax season and become the voice that helps thousands of customers navigate their tax journey with confidence. If you’re passionate about customer service, thrive in a fast‑paced environment, and want to grow your career in the tech‑enabled tax industry, we want to hear from you. Apply today and start your journey with brighthush!