Seasoned 3rd Shift Customer Service Specialist – Expert in Order Management, Blood Product Logistics, and Patient‑Centric Supply Chain at brighthush

About brighthush

brighthush is not just a logistics company; it is a life‑saving movement that redefines how hospitals receive critical blood and plasma derivatives across the United States. With a nationwide network spanning more than 50 states, brighthush partners with hospitals, health systems, and community clinics to deliver the right products at the right time, every single day. Our mission is simple yet profound: every life matters, and we are the bridge that connects donors, manufacturers, and patients.

We operate at the intersection of healthcare, technology, and logistics, collaborating with international blood banks, regulatory bodies, and innovative tech firms. Our culture is built on collaboration, respect, and a shared commitment to making a tangible difference. Diversity, equity, and inclusion are core values, supported by employee resource groups such as the Ability Network and Women’s Resource Group, which provide mentorship, community, and professional growth for all team members.

Why Join brighthush?

When you become part of the brighthush family, you are not just filling a role—you are becoming an essential part of a life‑saving supply chain. We offer:

• Competitive hourly pay with a cost‑of‑living adjustment.
• Comprehensive health, dental, and vision coverage.
• Flexible 3rd‑shift schedule (12:00 am–8:30 am) with remote work options.
• Paid time off, holidays, and paid family leave.
• 401(k) with a 6% company match.
• Health Spending Account (HSA) and Flexible Spending Account (FSA).
• Employee Assistance Program and wellness resources.
• Ongoing professional development, mentorship, and cross‑functional project opportunities.

Role Overview

As a Seasoned 3rd Shift Customer Service Specialist, you will serve as the frontline liaison between hospitals and our supply chain. Your day‑to‑day responsibilities will include processing orders for blood and plasma derivatives, managing inventory across primary and remote facilities, and ensuring compliance with regulatory standards. You will also troubleshoot shipment issues, communicate proactively with hospital staff, and collaborate with internal teams to optimize logistics and customer satisfaction.

Key Responsibilities

• Order Processing & Accuracy: Receive, verify, and enter routine orders for blood, plasma derivatives, and transfusion‑related supplies into our system with 100% accuracy. Validate order details against patient safety protocols.
• Inventory Management: Monitor stock levels at both primary and remote facilities, rotate inventory to meet demand, and coordinate timely replenishment. Use real‑time dashboards to forecast shortages.
• Customer Communication: Maintain professional, courteous communication with hospital clients, providing updates on order status, shipment schedules, and product availability. Serve as the point of contact for any order‑related inquiries.
• Problem Resolution: Investigate and resolve shipment discrepancies, delays, or product shortages. Escalate issues to the appropriate teams when necessary and follow up until resolution.
• Transportation Coordination: Determine the most cost‑effective and compliant transportation method for hospital shipments, ensuring timely delivery while adhering to temperature and regulatory requirements.
• Documentation & Reporting: Accurately document all customer interactions, concerns, and resolution steps in our CRM system. Generate weekly reports on order volume, accuracy, and customer satisfaction metrics.
• Team Collaboration: Work closely with logistics, inventory, and compliance teams to streamline processes and improve service quality. Participate in cross‑functional meetings and share insights.
• Continuous Improvement: Identify opportunities to enhance order accuracy, reduce turnaround time, and improve overall customer experience. Propose and pilot process improvements.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of one year of experience in a fast‑paced, multi‑task operational environment.
• Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is highly preferred.
• Strong oral and written communication skills, with the ability to interact effectively with all levels of staff and patients.
• Excellent organizational skills and the ability to manage multiple priorities simultaneously.
• Problem‑solving and analytical mindset.
• Proficiency with computers and familiarity with data management tools (Excel, CRM, inventory software).

Preferred Qualifications

• Experience working in a regulated healthcare environment (e.g., FDA, CDC, state health departments).
• Knowledge of blood product handling and safety protocols (e.g., AABB standards).
• Previous exposure to remote work and virtual collaboration tools (Slack, Teams, Zoom).
• Demonstrated commitment to diversity, equity, and inclusion initiatives.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Attention to Detail: Meticulous in data entry and compliance adherence.
• Adaptability: Comfortable working flexible hours, including nights, weekends, and holidays.
• Team Player: Collaborative spirit with a willingness to support colleagues across functions.
• Technical Proficiency: Comfortable navigating CRM systems, spreadsheets, and inventory management software.
• Communication: Clear, concise, and professional in all written and verbal interactions.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will receive comprehensive onboarding and ongoing training in blood product logistics, regulatory compliance, and customer service excellence. As you grow, you can explore opportunities in supply chain management, quality assurance, or leadership roles within our global network. We also offer mentorship programs, cross‑functional projects, and access to industry conferences to broaden your expertise.

Work Environment & Company Culture

Our remote, full‑time 3rd‑shift schedule (12:00 am–8:30 am) offers flexibility while ensuring you remain connected with a supportive team. We celebrate diversity through employee resource groups and foster an inclusive culture where every voice is heard. At brighthush, you will be part of a mission‑driven organization that values innovation, integrity, and the well‑being of both our employees and the communities we serve.

Compensation & Benefits

We offer a competitive hourly rate of $15.50–$16.50, adjusted for cost‑of‑living differences. In addition to your base pay, you will receive:

• Medical, Dental, and Vision plans
• Health Spending Account (HSA) and Flexible Spending Account (FSA)
• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with a 6% company match
• Paid Family Leave
• Employee Assistance Program and wellness resources

How to Apply

If you are ready to make a tangible impact on patient outcomes and join a team that values your expertise, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you are the ideal candidate for this role. We look forward to welcoming you to the brighthush family.