Seasoned ABA Practice Operations & Medical Billing Virtual Assistant – Remote, Part‑Time (20 Hours/Week) – Join brighthush’s Innovative Telehealth Team

About brighthush and the ABA Industry

brighthush is a forward‑thinking U.S. healthcare organization dedicated to transforming the lives of children and families through Applied Behavior Analysis (ABA) therapy. With a mission to deliver evidence‑based, personalized care, brighthush has built a reputation for excellence, innovation, and compassion. Our practice operates from a modern, technology‑driven environment that empowers clinicians, families, and administrative staff to collaborate seamlessly. As we expand our reach, we’re looking for a highly motivated and detail‑oriented Virtual Assistant to join our team and help us maintain the high standards that define brighthush.

Why Join brighthush?

• Impactful Work: Every task you perform directly supports families seeking ABA services, ensuring they receive timely care and accurate billing.
• Remote Flexibility: Work from the comfort of your home in the Philippines while staying connected to a dynamic U.S. practice.
• Professional Growth: Access to specialized training in brighthush compliance, cybersecurity, and performance best practices.
• Competitive Compensation: $6–$7 USD per hour, with potential for performance‑based incentives.
• Supportive Culture: Dedicated HR & Contractor Support Team, premium VPN access, and a collaborative virtual environment.

Key Responsibilities

1. Practice Administration & Client Coordination

• Manage daily emails, incoming calls, text messages, and scheduling using brighthush’s integrated communication tools.
• Coordinate client intake, onboarding paperwork, referrals, and related communications to ensure a smooth start for every new family.
• Maintain organized client records, documents, and administrative trackers in brighthush’s secure cloud platform.
• Assist with appointment reminders, missed calls, and general inquiries to keep families informed and engaged.
• Communicate professionally with families, insurance representatives, and other stakeholders, upholding brighthush’s high standards of customer service.

2. Medical Billing & Insurance Coordination

• Submit ABA therapy claims daily using brighthush’s billing module, ensuring accurate CPT coding and compliance with payer guidelines.
• Track unpaid claims, rejected claims, denials, appeals, and accounts receivable (A/R) to maintain healthy cash flow.
• Assist with payment posting, reconciliation, copays, secondary insurance, and weekly billing reports for transparency and accountability.
• Verify insurance eligibility and benefits, and manage authorization requests and renewals to minimize claim denials.
• Handle brighthush workflows and communicate directly with insurance companies, acting as the primary point of contact for billing matters.
• Use brighthush for insurance verification, authorizations, and payer‑related submissions, ensuring all documentation is complete and accurate.

3. Systems Management & Technical Support

• Organize, maintain, and troubleshoot healthcare and administrative systems to keep operations running smoothly.
• Support brighthush for scheduling, client records, clinical documentation, data collection, and practice management, ensuring data integrity.
• Help troubleshoot brighthush, brighthush, and other software issues, providing quick resolutions to minimize downtime.
• Organize brighthush, brighthush calendars, shared folders, and administrative documents for easy access by the team.
• Support brighthush, brighthush, and electronic intake workflows, ensuring a seamless experience for both staff and families.
• Coordinate with software vendors and technical support teams when needed, acting as the liaison between brighthush and external partners.
• Develop and maintain trackers, SOPs, checklists, and organized workflows to streamline processes and improve efficiency.

4. Hiring, Onboarding & Marketing Support

• Post job openings, review applications, and assist with initial candidate screening to build a strong talent pipeline.
• Schedule interviews and follow up with applicants, ensuring a professional and timely recruitment experience.
• Track hiring documents, background checks, credentialing requirements, and employee onboarding to keep new hires on track.
• Maintain organized recruitment and employee records, ensuring compliance with all regulatory requirements.
• Assist with advertising leads, inquiries, and basic marketing administration as needed to support brighthush’s growth.

Essential Qualifications

• Experience in ABA therapy administration and/or medical billing, with a solid understanding of ABA workflows.
• Knowledge of ABA billing processes, including CPT codes, claims submission, authorizations, denials, and insurance follow‑ups.
• Experience with brighthush billing and authorization, including experience from other medical specialties combined with ABA billing knowledge.
• Experience with medical billing systems, insurance portals, and eligibility verification.
• Strong healthcare administrative experience, including scheduling, client communication, documentation, and follow‑ups.
• Excellent written and verbal English communication skills.
• Comfortable using email, phone, text, brighthush, and video calls for communication and training.
• Tech‑savvy, resourceful, and able to learn new software and troubleshoot issues independently.
• Excellent organizational skills, attention to detail, reliability, and accountability.
• Ability to multitask, prioritize responsibilities, and work independently with minimal supervision.

Preferred Qualifications

• Direct experience supporting an ABA therapy practice in both administrative and billing functions.
• Experience with brighthush, brighthush, and brighthush.
• Familiarity with brighthush, brighthush, and brighthush insurance workflows.
• Experience with brighthush, brighthush, brighthush, brighthush, or brighthush.
• Experience coordinating client intake, referrals, and onboarding.
• Background in recruitment coordination, staff onboarding, or healthcare practice operations.
• Experience developing SOPs, maintaining trackers, and improving administrative workflows.
• Bilingual in English and Spanish is a plus, but not required.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high‑speed internet connection (minimum 25 Mbps).
• Audio: Noise‑canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Compensation, Perks & Benefits

• Hourly Rate: $6–$7 USD per hour.
• Dedicated HR & Contractor Support Team: Access to world‑class support for questions, guidance, contract matters, and brighthush communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for brighthush‑related tasks.
• brighthush & brighthush Training + Certification (Provided): Internal training modules and certification to confidently handle PHI for U.S. healthcare clients.
• Top 1% brighthush Performance Training: Proprietary training on communication, client management, productivity systems, and best practices to help you become a top‑performing VA.
• brighthush‑Approved U.S. Holidays: Contractors may take U.S. holidays off according to brighthush’s needs and schedule.
• brighthush‑Approved Paid or Unpaid Time Off: Time off may be granted by brighthush. Paid time off is optional and only if offered by brighthush.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and brighthush‑specific SOP support to help you perform at your best.
• Optional Performance‑Based Incentives: Some brighthush clients may offer bonuses, incentives, or increased hours based on your performance.

These resources and allowances are optional contractor perks and not employee benefits. They are designed to empower you to deliver exceptional service while maintaining a healthy work‑life balance.

How to Apply

If you’re ready to bring your expertise in ABA practice operations and medical billing to a forward‑thinking, remote team, we’d love to hear from you. Click the link below to submit your application and take the first step toward a rewarding career with brighthush.