Senior Customer Operations & Data Analytics Lead – Championing Global Revenue Growth, Customer Success, and Strategic Sales Compensation at brighthush

About brighthush

brighthush is more than a fintech startup; it is a global movement that is redefining how sales teams are compensated, empowered, and measured. Since our founding in 2021, we have evolved from a tight‑knit group of innovators into a cloud‑native platform that manages billions in annual commissions for some of the world’s most influential brands. Our mission is simple yet ambitious: transform sales compensation from a cost center into a strategic engine that fuels revenue growth.

We achieve this by marrying advanced data analytics, machine learning, and an intuitive user experience into a single, scalable platform. The result is a solution that turns raw sales data into actionable insights, enabling leaders to design incentive plans that align with business objectives, set realistic quotas, and drive consistent performance. At brighthush, we believe that the right data, the right tools, and the right people can unlock unprecedented value for both sales teams and the organizations they serve.

Our rapid expansion has taken us from a small, passionate team to a distributed workforce spanning North America, Europe, and Asia. Backed by top venture capital firms, we are on a relentless pursuit of innovation, customer success, and operational excellence. If you thrive in a fast‑moving environment, love solving complex problems, and want to be part of a culture that values curiosity, collaboration, and continuous improvement, brighthush is the place for you.

Why the Customer Operations Team Matters

The Customer Operations team sits at the nexus of product, engineering, and client success. As the primary liaison between our customers and the rest of the organization, you will translate business needs into platform enhancements, ensure seamless onboarding, and champion adoption of new features. Your work will directly influence how our clients design incentive plans, set quotas, and ultimately close more deals.

What You’ll Do

• Own the day‑to‑day relationship with a portfolio of senior client stakeholders, becoming their trusted advisor on all things SPM.
• Act as an architect for new customers, translating data inputs and business logic into brighthush rule logic and commission engine outputs.
• Master the design of our platform to independently implement updates, enhancements, and change requests.
• Collaborate with Product and Engineering to capture customer feedback, prioritize new features, and drive continuous improvement.
• Manage expectations around deliverables and project timelines, ensuring a seamless customer experience.
• Develop deep expertise in SPM processes, identifying opportunities for improvement in crediting, payroll, incentive design, and quota setting.
• Lead cross‑functional workshops that translate complex business requirements into technical specifications for the commission engine.
• Provide training, documentation, and support to clients, enabling them to maximize the ROI of our solution.
• Analyze large datasets to uncover trends, diagnose issues, and recommend data‑driven improvements.
• Track project milestones, deliverables, and risks, communicating status to stakeholders in a clear, concise manner.

Key Responsibilities

• Build and nurture long‑term relationships with senior stakeholders across a diverse client base, ensuring their success and satisfaction.
• Translate complex business requirements into technical specifications for the commission engine, acting as the bridge between business and technology.
• Lead the design and execution of platform enhancements, ensuring alignment with customer needs and the product roadmap.
• Serve as the voice of the customer within cross‑functional teams, advocating for features that deliver measurable value.
• Provide training, documentation, and support to clients, enabling them to maximize the ROI of our solution.
• Analyze large datasets to uncover trends, diagnose issues, and recommend data‑driven improvements.
• Track project milestones, deliverables, and risks, communicating status to stakeholders in a clear, concise manner.
• Champion a culture of continuous learning by staying current on industry trends, emerging technologies, and best practices in sales compensation.
• Collaborate with Sales and Marketing to develop case studies, white papers, and success stories that showcase the impact of our platform.
• Participate in quarterly business reviews with key accounts, providing insights and recommendations that drive upsell and renewal opportunities.

Essential Qualifications

• Bachelor’s degree in Engineering, Commerce, Mathematics, Statistics, or a related field.
• Minimum of 2 years of relevant experience in a data‑centric or customer‑facing role.
• Strong analytical mindset with proficiency in Excel for data profiling, segmentation, and aggregation.
• Experience working with large datasets and a solid understanding of database structures and workflow logic.
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non‑technical audiences.
• Self‑motivated, organized, and capable of owning tasks in a fast‑paced, evolving environment.
• Proficiency with presentation tools such as PowerPoint or Google Slides.
• Demonstrated ability to manage multiple projects simultaneously while maintaining high quality and meeting deadlines.

Preferred Qualifications

• Hands‑on experience with SQL and/or Python for data manipulation and automation.
• Background in sales incentive compensation, including familiarity with commission structures, quota planning, and incentive design.
• Experience in a SaaS or fintech environment, especially in a role that bridges product and customer success.
• Knowledge of data architecture, ETL processes, and API integrations.
• Experience with data visualization tools such as Tableau, Power BI, or Looker.
• Prior exposure to agile development methodologies and sprint planning.

Skills & Competencies

• Data Analysis & Visualization: Ability to extract insights from complex data sets and present findings in a compelling manner.
• Technical Acumen: Comfortable learning new tools, understanding system architecture, and troubleshooting technical issues.
• Project Management: Skilled at prioritizing tasks, managing timelines, and coordinating cross‑functional teams.
• Customer Advocacy: Passionate about delivering exceptional customer experiences and turning feedback into product improvements.
• Collaboration & Influence: Able to work effectively with Product, Engineering, Sales, and Marketing to align on goals.
• Adaptability: Thrive in a dynamic startup environment where priorities shift quickly.
• Strategic Thinking: Capable of seeing the big picture while managing day‑to‑day details.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Senior Customer Operations Lead, you will:

• Gain exposure to the entire product lifecycle, from ideation to launch.
• Develop expertise in SPM, data analytics, and customer success, positioning you for future roles such as Customer Success Manager, Product Analyst, or Solutions Architect.
• Participate in mentorship programs, internal workshops, and external conferences to broaden your skill set.
• Contribute to strategic initiatives that shape the direction of our platform and influence the broader industry.
• Earn equity and performance bonuses that reward your impact on the company’s growth.
• Access a curated learning library that includes courses on data science, product management, and leadership.
• Be part of a community of thought leaders who share insights through internal tech talks and industry panels.

Work Environment & Culture

brighthush is a remote‑first company that values flexibility, transparency, and a growth mindset. Our culture is built on:

• Collaboration – We work cross‑functionally, sharing knowledge and celebrating wins together.
• Precision & Relentlessness – We set ambitious goals, learn from setbacks, and continuously improve.
• Customer Obsession – Every decision is guided by the impact on our clients’ success.
• Diversity & Inclusion – We foster an environment where every voice is heard and respected.
• Regular virtual team events, hackathons, and wellness initiatives to keep the community connected.
• Flexible work hours and a fully remote setup with occasional in‑office meetups.
• Access to a global network of peers, mentors, and industry experts.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers:

• Competitive base salary aligned with market benchmarks.
• Equity package that allows you to share in the company’s long‑term success.
• Health, dental, and vision insurance for you and your family.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Flexible work hours and a fully remote setup with occasional in‑office meetups.
• Access to a wellness stipend covering gym memberships, meditation apps, and mental health resources.
• Annual company retreats and team‑building activities.

How to Apply

We encourage candidates from all backgrounds to apply, even if your experience doesn’t match every bullet point. At brighthush, we value diverse perspectives and the unique paths that bring people to us. If you’re passionate about data, customer success, and building products that transform business, we’d love to hear from you.

Ready to make an impact? Apply now and join a team that is reshaping the future of sales compensation.