Seasoned B2B Customer Service Representative – Sales Appointment Setter, Outbound Lead Generation, Remote USA – Join brighthush

About brighthush

brighthush is a leading global consulting, technology, and managed services firm that empowers brands to deliver smarter, more human customer experiences. Leveraging data, AI, and cutting‑edge technology, we help businesses connect people and products in ways that drive growth, loyalty, and lasting impact. Our culture is built on curiosity, collaboration, and a relentless commitment to diversity and inclusion. As a proud recipient of the Great Place to Work® certification in the United States, brighthush offers an environment where every team member feels valued, heard, and inspired to bring their authentic self to work.

Why This Role Matters

As a B2B Customer Service Representative – Sales Appointment Setter, you will be the first point of contact for small‑to‑mid‑size business customers across the United States. Your conversations will uncover pain points, identify opportunities, and set the stage for our sales consultants to deliver tailored solutions. In a world where customer experience is a key differentiator, your role is pivotal in turning prospects into partners and building the foundation for long‑term relationships.

Role Overview

We are looking for a motivated, customer‑centric professional to join our remote, high‑performing team. You will engage with prospects via outbound calls, emails, and chat, using your consultative approach to schedule qualified appointments for our sales consultants. Your work will directly influence our pipeline velocity, revenue growth, and customer satisfaction metrics.

Key Responsibilities

• Prospect Outreach: Initiate outbound conversations with small‑to‑mid‑size business prospects, using a structured script while adapting to each customer’s unique needs.
• Discovery & Qualification: Ask insightful discovery questions to understand business workflows, pain points, and decision‑making processes. Evaluate fit against our solution portfolio and prioritize high‑value opportunities.
• Appointment Setting: Schedule and confirm appointments with senior sales consultants, ensuring all necessary information is captured for a seamless handoff.
• Data Capture & Documentation: Record detailed notes in our CRM, maintaining accurate, up‑to‑date information that supports follow‑up and future engagement.
• Pipeline Management: Monitor and update your pipeline, adhering to performance metrics such as call volume, conversion rates, and appointment quality.
• Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to process enhancements that improve efficiency and customer experience.
• Collaboration: Work closely with sales, marketing, and customer success teams to align on messaging, target accounts, and campaign goals.

Essential Qualifications

• High school diploma or equivalent; post‑secondary education (associate or bachelor’s degree) preferred.
• Minimum of 1 year of post‑secondary education or 1 year of sales experience.
• At least 2 years of contact center experience, handling both inbound and outbound interactions.
• Strong written and verbal communication skills, with the ability to navigate multiple computer systems and CRM platforms.
• Comfortable making recommendations, solving problems, and escalating issues when necessary.
• Reliable high‑speed internet connection (minimum 30 Mbps download, 15 Mbps upload).
• Proficiency in using Microsoft Office Suite, Google Workspace, and CRM tools such as Salesforce or HubSpot.

Preferred Qualifications

• Experience in B2B sales, appointment setting, lead generation, or quota‑based roles.
• Knowledge of the technology or consulting industry, especially in customer experience solutions.
• Experience with data‑driven sales methodologies and analytics tools.
• Multilingual capabilities (English plus any additional language) are a plus.
• Previous remote work experience with a proven track record of meeting or exceeding performance goals.

Skills & Competencies

• Customer‑First Mindset: Empathy, active listening, and a genuine desire to help customers succeed.
• Consultative Selling: Ability to uncover needs, articulate value, and guide prospects toward the right solution.
• Resilience & Adaptability: Thrive in a fast‑paced environment, handle rejection gracefully, and adjust strategies on the fly.
• Time Management: Prioritize tasks, manage a high volume of calls, and meet daily/weekly targets.
• Collaboration: Work effectively with cross‑functional teams and share insights to improve overall performance.
• Tech Savvy: Comfortable learning new tools, troubleshooting technical issues, and leveraging technology to enhance productivity.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Sales Appointment Setter, you will have the opportunity to:

• Progress into senior sales roles, such as Sales Development Representative or Account Executive.
• Transition into specialized areas like Customer Success, Product Management, or Marketing.
• Participate in our Leadership Development Program, designed to cultivate future leaders.
• Access a comprehensive learning platform that includes courses on sales techniques, data analytics, AI, and industry trends.
• Earn certifications and credentials that enhance your professional profile.

Work Environment & Culture

Our remote, distributed team spans across the United States, with a strong focus on collaboration, transparency, and work‑life balance. You will:

• Work from the comfort of your home office, with flexible scheduling that respects your personal commitments.
• Participate in weekly virtual team huddles, knowledge‑sharing sessions, and social events.
• Engage with a global community of curious lifelong learners who celebrate diversity and inclusion.
• Benefit from a culture that encourages giving back, with volunteer opportunities and community outreach initiatives.
• Receive regular feedback and coaching from experienced managers and peers.

Compensation & Benefits

We offer a competitive compensation package that rewards performance and dedication:

• Base Pay: $18.50 per hour, commensurate with experience.
• Performance‑Based Bonuses: Earn additional income based on individual and team metrics.
• Employee Referral Bonus: Receive a generous bonus for each successful referral that leads to a hire.
• Paid Time Off:Apply for this job