Seasoned Benefits Customer Service Coordinator – Remote, Flexible Schedule, Competitive Compensation

About brighthush

At brighthush, we’re redefining the way people experience benefits and customer support. Our mission is to empower individuals and families by providing clear, compassionate, and personalized assistance in navigating health, life, and retirement plans. With a culture rooted in innovation, collaboration, and continuous learning, brighthush has become a trusted partner for thousands of clients across the United States. Whether you’re a seasoned professional or just starting your career in customer service, brighthush offers a dynamic, inclusive environment where your voice matters and your growth is our priority.

Why Join brighthush?

Working at brighthush means you’ll be part of a forward‑thinking organization that values flexibility, creativity, and a customer‑first mindset. Our remote‑first model gives you the freedom to work from anywhere while staying connected to a vibrant team of experts who are passionate about making a difference. We invest heavily in technology, training, and career development, ensuring you have the tools and support to excel.

Key Responsibilities

As a Benefits Customer Service Coordinator, you will be the frontline advocate for our clients, ensuring they receive timely, accurate, and empathetic support. Your day‑to‑day tasks will include:

• Client Interaction: Handle inbound calls, emails, and chat inquiries related to health, life, and retirement benefits.
• Issue Resolution: Diagnose and resolve client concerns, escalating complex issues to specialized teams when necessary.
• Information Management: Accurately document client interactions and updates in our CRM system, maintaining data integrity.
• Process Improvement: Identify recurring pain points and collaborate with cross‑functional teams to streamline workflows.
• Compliance & Accuracy: Adhere to all regulatory requirements and internal policies, ensuring every client interaction meets our high standards.
• Team Collaboration: Participate in weekly huddles, training sessions, and knowledge‑sharing initiatives to stay aligned with company goals.

Essential Qualifications

• Proficient in English with excellent written and verbal communication skills.
• Minimum of 1–2 years of customer service or sales experience, preferably in the benefits or financial services sector.
• Strong problem‑solving abilities and a proactive approach to client needs.
• Comfortable working independently in a remote environment, with reliable internet and a dedicated workspace.
• Adaptability to change and a willingness to learn new tools, processes, and industry trends.
• High level of professionalism, empathy, and a genuine passion for helping others.

Preferred Qualifications

• Experience with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Knowledge of health, life, or retirement benefits terminology.
• Previous exposure to remote customer support roles or virtual team collaboration.
• Certifications in customer service or related fields (e.g., Certified Customer Experience Professional).

Core Skills & Competencies

• Communication: Clear, concise, and compassionate communication across multiple channels.
• Active Listening: Ability to understand client concerns and respond with tailored solutions.
• Technical Proficiency: Comfortable navigating digital tools, troubleshooting basic tech issues, and learning new software quickly.
• Time Management: Prioritize tasks effectively in a fast‑paced environment.
• Team Player: Collaborate with colleagues across departments to deliver seamless client experiences.
• Continuous Improvement: Seek feedback, reflect on performance, and implement actionable improvements.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Benefits Customer Service Coordinator, you’ll have access to:

• Comprehensive onboarding and ongoing training modules covering product knowledge, compliance, and customer‑centric best practices.
• Mentorship programs pairing you with senior team members to accelerate skill development.
• Career pathways into roles such as Benefits Analyst, Client Success Manager, or Operations Lead.
• Annual skill‑building workshops, webinars, and access to industry conferences.
• Performance‑based advancement opportunities, with clear metrics and recognition programs.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote model is supported by:

• Weekly virtual team meetings and informal “coffee chats” to foster connection.
• Digital collaboration tools (Slack, Microsoft Teams, Trello) that keep everyone aligned.
• Flexible scheduling that respects your personal commitments while ensuring coverage for our clients.
• A commitment to mental and physical well‑being, with resources such as virtual fitness classes, mindfulness sessions, and wellness stipends.
• Inclusive hiring practices and a focus on building a diverse workforce that reflects the communities we serve.

Compensation, Perks, and Benefits

While the base salary range for this role is $50,000–$90,000 per year, we offer a comprehensive benefits package that includes:

• Competitive health, dental, and vision insurance plans.
• Life insurance coverage and a flexible spending account (FSA) for medical and dependent care expenses.
• 401(k) retirement plan with company match.
• Paid time off (PTO), holidays, and a generous sick leave policy.
• Professional development stipend and tuition reimbursement for relevant courses.
• Remote work stipend to cover home office setup and internet costs.
• Employee assistance program (EAP) for mental health support.
• Regular team‑building events, both virtual and in‑person, to strengthen camaraderie.

How to Apply

Ready to take the next step in your customer service career? We’re excited to hear from you! Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Benefits Customer Service Coordinator role at brighthush. Our hiring team is reviewing applications daily, and we’re eager to schedule interviews this week.

Join brighthush Today

At brighthush, you’ll find more than just a job—you’ll discover a community that values your expertise, supports your growth, and celebrates your successes. If you’re passionate about helping people navigate their benefits, thrive in a fast‑paced remote environment, and want to be part of a company that truly cares, then this is the place for you.

Apply now and become a vital part of the brighthush family, where your impact is felt, your voice is heard, and your career can soar.