Experienced Remote Customer Sales Representative – Virtual Client Engagement & Supplemental Benefits Specialist

About brighthush

At brighthush, we’re redefining the way families protect what matters most. In an era where employer‑provided benefits are no longer enough to cover the full spectrum of health, financial, and lifestyle needs, brighthush offers a suite of supplemental plans that give families the peace of mind they deserve. Our mission is simple: empower individuals and families to take control of their well‑being through personalized, transparent, and accessible benefit solutions.

We’re a fast‑growing, technology‑driven organization that values innovation, collaboration, and a culture of continuous learning. Whether you’re a seasoned sales professional or a motivated newcomer, brighthush provides the tools, training, and support you need to thrive in a remote, flexible environment.

Position Overview

As a Remote Customer Sales Representative at brighthush, you will be the primary point of contact for prospective and existing members who are exploring supplemental benefits. Your role blends consultative selling, relationship management, and administrative precision to ensure each client receives a tailored plan that meets their unique needs.

Working from anywhere, you’ll leverage virtual meeting platforms, CRM systems, and data‑driven insights to guide families through the benefits selection process, answer questions, and resolve concerns—all while maintaining a high level of customer satisfaction and sales performance.

Key Responsibilities

• Client Outreach & Engagement: Initiate contact with individuals who have expressed interest in brighthush’s supplemental benefits. Use email, phone, and video conferencing to schedule discovery sessions.
• Consultative Sales: Conduct virtual consultations to assess each family’s health, financial, and lifestyle goals. Present a range of plan options, explain coverage details, and recommend the most suitable solutions.
• Plan Customization: Tailor benefit packages to align with clients’ evolving needs. Adjust existing plans, add riders, or upgrade coverage as requested.
• Relationship Management: Build and nurture long‑term relationships with both new and existing members. Serve as the trusted advisor for all benefit‑related inquiries.
• Benefit Reviews & Renewals: Perform periodic reviews of current plans, identify gaps, and propose adjustments to ensure continuous coverage.
• Claims & Adjustments Support: Assist members with claim submissions, status tracking, and any necessary adjustments. Coordinate with internal teams to resolve issues promptly.
• Documentation & Compliance: Maintain accurate, up‑to‑date client records in the CRM. Ensure all documentation meets regulatory and company standards.
• Performance Tracking: Monitor sales metrics, conversion rates, and customer satisfaction scores. Use data to refine outreach strategies and improve results.
• Team Collaboration: Participate in weekly sales meetings, share best practices, and contribute to continuous improvement initiatives.

Essential Qualifications

• Minimum of 2 years of experience in a customer‑facing sales role, preferably in insurance, financial services, or a related field.
• Proven track record of meeting or exceeding sales targets in a remote or virtual environment.
• Excellent verbal and written communication skills; ability to explain complex concepts in simple, relatable terms.
• Strong organizational skills with a keen eye for detail—capable of managing multiple client accounts simultaneously.
• Self‑motivated, entrepreneurial mindset with a passion for helping others achieve financial security.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and virtual meeting tools (Zoom, Teams).
• High level of digital literacy and comfort navigating web‑based applications.
• Commitment to continuous learning and professional development.

Preferred Qualifications

• Experience selling supplemental health or wellness benefits.
• Knowledge of medical, dental, vision, and hearing coverage options.
• Background in customer service or account management.
• Familiarity with compliance regulations in the insurance industry.
• Multilingual abilities to serve a diverse client base.
• Prior experience in a startup or high‑growth environment.

Skills & Competencies

• Consultative Selling: Ability to ask probing questions, uncover client pain points, and recommend tailored solutions.
• Relationship Building: Strong interpersonal skills that foster trust and loyalty.
• Problem Solving: Quick thinker who can troubleshoot issues and provide effective resolutions.
• Time Management: Efficiently prioritize tasks to meet deadlines and sales goals.
• Adaptability: Comfortable with rapid change and evolving product offerings.
• Team Player: Collaborative mindset that supports peers and contributes to a positive work culture.
• Data‑Driven Decision Making: Ability to interpret sales metrics and adjust strategies accordingly.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Sales Representative, you’ll have access to:

• Comprehensive onboarding and a structured training program covering product knowledge, sales techniques, and compliance.
• Ongoing coaching sessions with senior sales leaders to refine skills and accelerate performance.
• Access to a library of e‑learning modules, webinars, and industry resources.
• Clear career pathways—potential progression to Senior Sales Representative, Sales Manager, or Product Specialist roles.
• Cross‑functional exposure to marketing, product development, and customer success teams.
• Annual performance reviews with actionable feedback and growth plans.

Work Environment & Company Culture

brighthush champions a flexible, remote‑first culture that empowers employees to work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via Slack, Teams, and email.
• Regular virtual social events, game nights, and wellness challenges.
• Inclusive policies that celebrate diversity, equity, and belonging.
• Supportive leadership that values transparency, accountability, and innovation.

Compensation & Perks

We offer a competitive and rewarding compensation package designed to recognize your impact:

• Base Salary: Competitive base pay commensurate with experience.
• Commission Structure: Attractive commission on new plan sales and renewals.
• Performance Bonuses: Monthly performance‑based bonuses tied to individual and team metrics.
• Weekly Pay: Flexible payment schedule to support your financial planning.
• Benefits Package: Medical (brighthush), Dental, Vision, and Hearing coverage for you and your family.
• Stock Options: Opportunity to own a piece of brighthush through company stock options.
• Retirement Plan: Retirement benefits with renewal income options.
• Paid Training & Development: Comprehensive paid training program to accelerate your growth.
• Flexible Schedule: Ability to work from home with the option to visit our open offices when you prefer a collaborative environment.
• Wellness Resources: Access to mental health support, fitness stipends, and wellness apps.
• Technology Stipend: Reimbursement for home office equipment and high‑speed internet.

How to Apply

If you’re a driven, customer‑centric professional ready to make a tangible difference in families’ lives, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Our hiring team will review your application and reach out to schedule a virtual interview.

Join brighthush Today

Become part of a forward‑thinking organization that is reshaping the supplemental benefits landscape. At brighthush, you’ll find a supportive community, a culture of innovation, and a clear path to professional growth—all while helping families secure the coverage they need. Apply now and start your journey with brighthush, where your expertise meets purpose.