Seasoned Bilingual Customer Service Representative – Spanish & English – Remote Health Insurance Support Specialist (Texas) – Join brighthush’s Innovative Care Team
Welcome to brighthush – Where Technology Meets Compassion
At brighthush, we’re redefining the health‑insurance landscape by marrying advanced technology with a heartfelt commitment to member care. Since our founding in 2012, we’ve grown from a bold idea into a nationwide platform that serves millions of members, providers, and partners. Our mission is simple yet ambitious: to make health care more transparent, affordable, and patient‑centric. We do this by combining deep industry knowledge with cutting‑edge software, proactive customer support, and a culture that values curiosity, collaboration, and continuous improvement.
Why Your Next Career Move Should Be with brighthush
- Impactful Work – Every call, chat, or email you handle directly shapes member satisfaction and the overall health‑insurance ecosystem.
- Remote Flexibility – Work from the comfort of your home office in Texas, with occasional travel for team meetings and company events.
- Competitive Compensation – Earn $20.00–$21.00 per hour, plus an additional $1.00 per hour for successful completion of the bilingual assessment.
- Comprehensive Benefits – Full‑time employees receive medical, dental, vision, 401(k) participation, life and disability insurance, paid wellness reimbursements, and more.
- Growth & Learning – Access continuous training, mentorship programs, and career‑development pathways that help you advance within brighthush.
- Inclusive Culture – We celebrate diversity, encourage authentic self‑expression, and foster belonging at every level.
Role Overview
The Bilingual Customer Service Representative is a high‑volume, production‑driven role that serves as the frontline of brighthush’s Member and Provider Services team. You will manage a caseload of member inquiries, broker requests, provider interactions, and vendor communications across multiple channels (phone, chat, email, and social media). Your work will support the smooth operation of our health‑insurance platform, ensuring compliance with regulatory standards and delivering an exceptional member experience.
Key Responsibilities
- Develop a deep understanding of brighthush’s processes, procedures, and tools, and apply this knowledge to daily tasks.
- Handle member, broker, provider, and vendor inquiries in both Spanish and English, using the appropriate communication channel based on assignment needs.
- Maintain an assigned caseload, ensuring timely resolution, high productivity, and consistent quality metrics.
- Build collaborative relationships with internal partners (e.g., Claims, Provider Relations, Compliance) and external stakeholders.
- Identify and report operational issues through established escalation pathways, providing actionable insights to leadership.
- Track the health of all work‑in‑progress items, monitoring turnaround times and ensuring compliance with service‑level agreements.
- Escalate and resolve complex issues, ensuring appropriate resolution timelines and member satisfaction.
- Participate in process‑improvement projects, contributing ideas that enhance efficiency, accuracy, and member experience.
- Adhere to all operational, regulatory, and compliance standards related to member Personal Health Information (PHI) and applicable laws.
- Perform additional duties as assigned, demonstrating flexibility and a proactive attitude.
Essential Qualifications
- Full professional proficiency in Spanish and English (reading, writing, speaking).
- Minimum 1 year of experience in a high‑volume, customer‑focused environment.
- At least 6 months of experience in the healthcare or health‑insurance industry.
- High school diploma or GED.
- Strong communication skills, with the ability to convey complex information clearly and empathetically.
- Basic understanding of healthcare terminology and processes.
Preferred Qualifications & Bonus Skills
- Advanced quantitative or analytical skills, with a focus on problem‑solving and data interpretation.
- Experience manipulating and entering accurate data into spreadsheets or CRM systems.
- Proficiency with brighthush Suite (Sheets, Docs, Drive) or brighthush Office (Excel, Word, Outlook).
- Familiarity with HIPAA regulations and PHI handling best practices.
- Experience with customer‑service platforms such as brighthush, brighthush, or similar.
- Previous exposure to process‑improvement methodologies (Lean, Six Sigma).
Skills & Competencies
- Exceptional bilingual communication and active listening.
- Strong organizational skills and the ability to manage multiple priorities simultaneously.
- Attention to detail and a commitment to accuracy.
- Adaptability in a fast‑paced, evolving environment.
- Team‑player mindset with a willingness to collaborate across departments.
- Proactive problem‑solving and a continuous improvement mindset.
- Tech‑savvy: comfortable navigating web‑based tools, databases, and communication platforms.
Career Growth & Learning Opportunities
At brighthush, we believe that every team member’s growth fuels our collective success. As a Bilingual Customer Service Representative, you will have access to:
- Structured onboarding and mentorship programs that accelerate your learning curve.
- Cross‑functional training sessions covering claims, provider relations, compliance, and technology.
- Internal career pathways that allow you to transition into roles such as Operations Analyst, Compliance Specialist, or Customer Experience Lead.
- Regular performance reviews and goal‑setting sessions to align your career aspirations with organizational objectives.
- Opportunities to lead or participate in process‑improvement initiatives, giving you hands‑on experience in project management.
Work Environment & Company Culture
brighthush’s culture is built on transparency, collaboration, and a shared commitment to member well‑being. We foster an environment where:
- Employees are encouraged to bring their authentic selves to work.
- Feedback is constructive, timely, and aimed at continuous improvement.
- Innovation is celebrated, and new ideas are welcomed at all levels.
- Work‑life balance is respected, with flexible schedules and remote options.
- Team events, both virtual and in‑person, strengthen camaraderie and reinforce our shared mission.
Compensation, Perks, and Benefits
- Hourly Rate – $20.00–$21.00 per hour, with an additional $1.00 per hour for successful completion of the bilingual assessment.
- Benefits (Full‑time) – Medical, dental, and vision coverage; 401(k) plan with company match; life and disability insurance; paid wellness reimbursements; paid parental leave; paid sick time; 11 paid holidays; and 15 days of paid vacation accrued monthly.
- Remote Work – Work from home in Texas with occasional travel for team meetings and company events.
- Professional Development – Access to online courses, certifications, and internal training programs.
- Employee Recognition – Quarterly awards, spot bonuses, and recognition for outstanding performance.
- Technology Stipend – Reimbursement for home‑office equipment and high‑speed internet.
Commitment to Diversity, Equity, and Inclusion
brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We actively seek candidates from all backgrounds and encourage applicants who can bring unique perspectives to our team.
Legal & Compliance Information
- Artificial Intelligence (AI) Guidelines – brighthush outlines the acceptable use of AI in recruitment and operational processes.
- Reasonable Accommodation – All applicants are evaluated solely on qualifications. If you require accommodations during the application process, please contact the brighthush Benefits Team at [email protected].
- Privacy Policy – For California residents, detailed information about the collection, use, and disclosure of applicant data is available in our privacy policy.
Ready to Make a Difference?
If you are passionate about delivering exceptional customer service, thrive in a fast‑paced environment, and want to be part of a company that is reshaping health care, we want to hear from you. Join brighthush as a Bilingual Customer Service Representative and help us create a healthier, more connected future for our members.