Seasoned Bilingual Customer Service Scheduler – Remote, English & Spanish, Full‑Time, Medical Call Center Scheduling Specialist – Empowering Patient Journeys at brighthush

Welcome to brighthush – Where Compassion Meets Precision

Since 1978, brighthush has been a pioneer in the medical rehabilitation arena, blending cutting‑edge technology with heartfelt care to help patients reclaim their health and independence. Our mission is simple yet profound: to empower individuals to live their best lives through innovative therapeutic solutions. As we expand our remote footprint, we’re on the lookout for a seasoned bilingual Customer Service Scheduler who can keep our clinics humming while delivering an exceptional patient experience.

Why Join brighthush?

• Impactful Work: Every call you handle and every appointment you schedule directly supports patients on their journey to recovery.
• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant, collaborative team.
• Professional Growth: Access to ongoing training, mentorship, and clear career pathways within the organization.
• Inclusive Culture: We celebrate diversity, encourage open dialogue, and foster a supportive environment where every voice matters.
• Competitive Compensation: Starting at $19 per hour, with performance‑based bonuses and comprehensive benefits for eligible employees.

Key Responsibilities

As a Bilingual Customer Service Scheduler, you will be the backbone of our patient scheduling system, ensuring that clinics remain fully booked and that patients receive timely, accurate information. Your day‑to‑day tasks will include:

• Answering inbound scheduling calls in both English and Spanish with professionalism and empathy.
• Contacting patients to confirm appointments, gather essential medical and billing information, and resolve any scheduling conflicts.
• Entering and updating patient data in our billing and scheduling systems, maintaining 100% accuracy.
• Monitoring clinic calendars to keep schedules full, proactively adjusting appointments for cancellations or rescheduling needs.
• Communicating schedule changes to clinicians, administrative staff, and other stakeholders in a timely manner.
• Sorting, distributing, and responding to emails and faxes related to patient appointments and administrative requests.
• Assisting with general office duties such as data entry, mail handling, and occasional faxing or phone calls to physician offices.
• Operating office equipment (printers, scanners, phone systems) efficiently and troubleshooting minor issues.
• Participating in team meetings, training sessions, and continuous improvement initiatives.

Essential Qualifications

• Fluency in both English and Spanish (verbal and written).
• Minimum of 2–5 years of experience in call center scheduling or a medical environment.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent data entry accuracy and attention to detail.
• Proficiency with scheduling software, electronic health records (EHR), and Microsoft Office Suite.
• High school diploma or equivalent; associate’s degree in healthcare administration or related field is a plus.
• Valid California driver’s license and current automobile insurance (required for occasional on‑site visits).
• Reliable, self‑motivated, and a team player who thrives in a fast‑paced environment.

Preferred Qualifications

• Experience with medical billing and insurance verification processes.
• Knowledge of HIPAA regulations and best practices for handling confidential patient information.
• Previous exposure to remote work setups and familiarity with virtual collaboration tools (Zoom, Teams, Slack).
• Demonstrated ability to resolve scheduling conflicts creatively and efficiently.
• Leadership or supervisory experience in a call center or scheduling role.

Core Skills & Competencies

• Communication: Clear, concise, and compassionate communication with patients and internal teams.
• Problem‑Solving: Quick thinking to address scheduling challenges and patient concerns.
• Time Management: Prioritizing tasks to meet daily scheduling targets and deadlines.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Customer‑Centric Mindset: Commitment to delivering a positive patient experience at every touchpoint.
• Adaptability: Ability to adjust to changing schedules, new procedures, and evolving technology.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Scheduler, you’ll have the chance to:

• Advance to a Senior Scheduler or Scheduling Coordinator role, overseeing larger clinic networks.
• Transition into clinical operations, quality assurance, or patient experience management.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of trends in medical scheduling and customer service.
• Earn certifications such as Certified Medical Scheduler (CMS) or Certified Professional Scheduler (CPS) through our tuition reimbursement program.

Work Environment & Culture at brighthush

We cultivate a culture that values:

• Collaboration: Cross‑functional teams that share knowledge and celebrate successes together.
• Transparency: Open communication channels, regular feedback loops, and clear performance metrics.
• Well‑Being: Flexible work hours, mental health resources, and a supportive environment that respects work‑life balance.
• Diversity & Inclusion: A workforce that reflects the communities we serve, with inclusive hiring practices and ongoing diversity training.
• Innovation: Encouragement to propose new ideas, streamline processes, and adopt cutting‑edge technology.

Compensation, Perks, and Benefits

While the base hourly rate for this role is $19 per hour, brighthush offers a comprehensive benefits package for eligible employees, including:

• Health, dental, and vision insurance options.
• Retirement savings plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and resources.
• Flexible remote work policy with occasional on‑site visits to the Sacramento office.

How to Apply

If you’re passionate about making a difference, thrive in a fast‑paced environment, and meet the qualifications above, we’d love to hear from you. Submit your application through our online portal and include a brief cover letter highlighting your relevant experience and why you’re excited about this role at brighthush.

Apply Now

Join brighthush – Where Your Skills Meet Purpose

Be part of a team that’s redefining rehabilitation care. Your expertise in scheduling and bilingual communication will help patients access the services they need, when they need them. Together, we’ll continue to build a healthier, more inclusive future. Apply today and start your journey with brighthush.