Seasoned Bilingual Customer Service Scheduler – Remote (English & Spanish) – Full‑Time Medical Call Center Scheduling Specialist Driving Patient Journey Excellence at brighthush

About brighthush – Pioneering Compassionate Care Through Innovation

Founded in 1978, brighthush has grown from a modest rehabilitation clinic into a national leader in patient‑focused medical services. By marrying state‑of‑the‑art technology with a heartfelt commitment to each individual’s recovery, brighthush empowers thousands of patients every year to reclaim independence and live healthier lives. As the organization expands its remote footprint, we are seeking a seasoned bilingual Customer Service Scheduler who can serve as the connective tissue between our clinicians, patients, and administrative teams, ensuring every appointment is a step toward a brighter recovery.

Why Choose a Career with brighthush?

• Meaningful Impact: Every call you answer and every schedule you manage directly influences a patient’s path to wellness.
• True Remote Flexibility: Work from any location with a reliable internet connection while staying fully integrated with a supportive, collaborative team.
• Professional Development: Access to continuous training, mentorship programs, and clearly defined career ladders that reward ambition.
• Inclusive & Diverse Culture: brighthush celebrates the richness of varied perspectives, fostering an environment where every voice is heard and valued.
• Competitive Compensation: Starting at $19 per hour, complemented by performance‑based bonuses, comprehensive benefits, and a robust employee‑wellness suite.

Core Responsibilities – Your Day‑to‑Day at brighthush

As a Bilingual Customer Service Scheduler, you will be the operational heartbeat of our patient‑appointment ecosystem. Your responsibilities will include, but are not limited to:

• Answering inbound scheduling calls in both English and Spanish with professionalism, empathy, and a clear understanding of brighthush’s service offerings.
• Proactively reaching out to patients to confirm upcoming appointments, verify insurance details, and collect essential medical information.
• Accurately entering and updating patient data in our electronic health record (EHR) and scheduling platforms, maintaining a 100 % data‑integrity rate.
• Monitoring clinic calendars in real time, identifying gaps, and strategically filling open slots to maximize clinician productivity.
• Communicating schedule changes promptly to clinicians, front‑desk staff, and other stakeholders, ensuring seamless continuity of care.
• Managing email and fax correspondence related to appointments, insurance authorizations, and administrative requests, responding within established service level agreements.
• Supporting general office functions such as data entry, mail distribution, and occasional outreach to physician offices for coordination of care.
• Operating and troubleshooting office equipment—including printers, scanners, and multi‑line phone systems—to minimize downtime.
• Participating actively in virtual team meetings, training sessions, and continuous‑improvement initiatives that drive operational excellence.

Essential Qualifications – What You Must Bring

• Fluency in both English and Spanish (spoken and written) with the ability to convey complex information clearly.
• 2–5 years of proven experience in call‑center scheduling, preferably within a medical or healthcare environment.
• Exceptional organizational abilities, capable of juggling multiple patient interactions and administrative tasks simultaneously.
• Demonstrated precision in data entry, with a track record of zero errors in high‑volume environments.
• Proficiency with scheduling software, EHR systems, and the Microsoft Office Suite (Word, Excel, Outlook).
• High school diploma or GED required; an associate’s degree in healthcare administration, business, or a related field is a strong plus.
• Valid California driver’s license and current automobile insurance for occasional on‑site visits to the Sacramento office.
• Self‑motivated, reliable, and a collaborative team player who thrives in fast‑paced, remote settings.

Preferred Qualifications – What Sets You Apart

• Hands‑on experience with medical billing, insurance verification, and prior exposure to claims processing.
• In‑depth knowledge of HIPAA regulations and best practices for safeguarding confidential patient information.
• Familiarity with remote‑work tools such as Zoom, Microsoft Teams, Slack, and cloud‑based scheduling platforms.
• Proven ability to resolve scheduling conflicts creatively, turning challenges into opportunities for improved patient satisfaction.
• Leadership or supervisory experience within a call‑center or scheduling team, indicating readiness for future advancement.

Core Skills & Competencies

• Communication Excellence: Ability to listen actively, ask clarifying questions, and convey information in a compassionate, concise manner.
• Problem‑Solving Acumen: Quick, logical thinking to address unexpected scheduling issues, cancellations, or patient concerns.
• Time Management Mastery: Prioritizing tasks to meet daily targets while maintaining high quality and accuracy.
• Technical Fluency: Comfortable navigating multiple software platforms, troubleshooting minor technical glitches, and learning new tools rapidly.
• Customer‑Centric Mindset: Commitment to delivering a positive, seamless experience for every patient interaction.
• Adaptability & Resilience: Ability to pivot quickly when schedules shift, policies change, or new technologies are introduced.

Career Growth & Learning Opportunities at brighthush

brighthush believes that investing in people fuels organizational success. As you excel in the Scheduler role, you will have clear pathways to advance your career:

• Senior Scheduler / Scheduling Coordinator: Oversee larger clinic networks, mentor junior schedulers, and influence scheduling strategy.
• Clinical Operations Specialist: Transition into broader operational roles that shape patient flow, resource allocation, and service delivery.
• Patient Experience Manager: Lead initiatives that enhance overall patient satisfaction, from first contact through discharge.
• Leadership Development Programs: Participate in structured programs designed to cultivate future managers and executives.
• Professional Certifications: brighthush offers tuition reimbursement for certifications such as Certified Medical Scheduler (CMS) or Certified Professional Scheduler (CPS).
• Continuous Education: Attend industry conferences, webinars, and internal workshops to stay ahead of emerging trends in healthcare scheduling and customer service.

Work Environment & Culture at brighthush

Our remote‑first philosophy is built on a foundation of trust, transparency, and teamwork. Key cultural pillars include:

• Collaboration: Cross‑functional teams regularly share insights, celebrate wins, and solve problems together, regardless of geographic location.
• Transparency: Open communication channels, regular performance feedback, and clear metrics keep everyone aligned with organizational goals.
• Well‑Being: Flexible scheduling, mental‑health resources, and a strong emphasis on work‑life balance ensure you stay healthy and motivated.
• Diversity & Inclusion: A workforce that mirrors the communities we serve, with ongoing training and inclusive hiring practices.
• Innovation: Employees are encouraged to propose process improvements, pilot new technologies, and contribute to a culture of continuous advancement.

Compensation, Perks, & Benefits

In addition to a competitive hourly wage of $19, brighthush offers a comprehensive benefits suite for eligible team members:

• Medical, dental, and vision insurance with multiple plan options.
• Retirement savings plan featuring company matching contributions.
• Paid time off (PTO), paid holidays, and sick leave to support personal and family needs.
• Performance‑based bonuses that recognize and reward exceptional service.
• Professional development stipend and tuition reimbursement for approved courses and certifications.
• Employee wellness programs, including virtual fitness classes, mindfulness sessions, and health‑screening initiatives.
• Remote‑work equipment allowance and technical support to set up an ergonomic home office.
• Occasional on‑site gatherings at the Sacramento headquarters to foster in‑person connection and team building.

How to Apply – Your Next Step Toward a Purpose‑Driven Career

If you are passionate about delivering compassionate care, excel in a bilingual, fast‑paced environment, and meet the qualifications outlined above, we invite you to join the brighthush family. Follow these steps to submit your application:

1. Visit our online careers portal.
2. Upload an up‑to‑date résumé highlighting relevant experience.
3. Include a concise cover letter that showcases your bilingual communication skills, scheduling expertise, and why you are excited to contribute to brighthush’s mission.
4. Complete the short pre‑screening questionnaire.
5. Submit and await a confirmation email with next‑step details.

Apply Now

Join brighthush – Where Your Skills Meet Purpose

At brighthush, every appointment you schedule is a promise kept to a patient seeking recovery. Your bilingual expertise and dedication to precision will help us continue to set the standard for compassionate, efficient medical care. Take the next step in a rewarding career that blends flexibility, growth, and meaningful impact. Apply today and become a vital part of the brighthush journey.