Seasoned Bilingual Customer Service Specialist – Spanish & English – Remote Insurance Call Center Leader – Accelerated Career Growth, Flexible Scheduling, Comprehensive Development, Inclusive Culture at brighthush

Welcome to brighthush – Where Service Meets Innovation

For more than a century, brighthush has evolved from a modest regional provider into a national powerhouse that serves millions of customers across the United States. With a dedicated workforce of over 17,000 professionals spread across 24 states, brighthush is committed to delivering legendary, lifetime service that empowers members to live their best lives with confidence and peace of mind. As we expand our fully remote call center team, we’re looking for a passionate, bilingual Customer Service Specialist who thrives in a fast‑paced, member‑focused environment. If you enjoy solving problems, building relationships, and advancing your career within a forward‑thinking organization, brighthush invites you to join our mission.

Why brighthush?

• Industry Leadership: As a leading provider of insurance and member services, you’ll be part of a company that sets the standard for customer experience.
• Remote Flexibility: Work from the comfort of your home while enjoying a structured schedule that balances productivity and personal life.
• Career Growth: brighthush invests heavily in employee development, offering clear pathways to advancement and continuous learning opportunities.
• Diverse & Inclusive Culture: We celebrate a wide range of backgrounds, perspectives, and talents, fostering an environment where every voice is heard.
• Competitive Compensation & Benefits: From a solid starting wage to comprehensive health coverage, retirement plans, and generous paid time off, we reward your dedication and hard work.

Key Responsibilities

As a Bilingual Customer Service Specialist, you will be the frontline advocate for our members, ensuring they receive timely, accurate, and personalized support. Your day‑to‑day duties will include:

• Answering inbound calls and emails from members in both English and Spanish, addressing inquiries related to insurance policies, claims, and member benefits.
• Providing proactive solutions and recommending relevant products or services that enhance the member experience.
• Engaging with members using clear, empathetic communication and a problem‑solving mindset.
• Resolving issues quickly and independently, leveraging your critical thinking skills in a non‑scripted environment.
• Navigating multiple computer systems and tools simultaneously while actively listening and multitasking.
• Maintaining a positive, can‑do attitude in a fast‑paced, evolving environment.
• Participating in ongoing coaching, feedback sessions, and training to continuously improve performance and customer satisfaction metrics.

Essential Qualifications

• Prior customer service experience, preferably in a call center or high‑volume support role.
• Fluency in both English and Spanish (written and verbal) – bilingual proficiency is mandatory.
• Excellent communication skills, including active listening, clear articulation, and concise writing.
• Strong multitasking ability and proficiency with computer systems, including CRM platforms and knowledge bases.
• High school diploma or GED; additional education or certifications in customer service, insurance, or related fields are a plus.
• Ability to pass a standard background check and drug screening.
• Must reside within the State of Texas.

Preferred Qualifications

• Experience with insurance products, claims processing, or member services.
• Familiarity with remote work tools such as video conferencing, instant messaging, and virtual training platforms.
• Previous experience in a bilingual call center environment.
• Knowledge of compliance regulations and data privacy standards in the insurance industry.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to create positive experiences.
• Problem‑Solving: Ability to think on your feet, analyze situations, and develop effective solutions.
• Technical Proficiency: Comfortable navigating multiple software applications and troubleshooting basic technical issues.
• Time Management: Efficiently manage call volume, documentation, and follow‑up tasks within tight deadlines.
• Adaptability: Thrive in a dynamic environment, embracing change and continuous improvement.
• Team Collaboration: Work effectively with cross‑functional teams, sharing insights and best practices.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Service Specialist, you will have access to:

• Structured onboarding and a 4‑month virtual training program that equips you with the knowledge and skills to excel.
• Regular coaching and performance reviews that help you identify strengths and areas for development.
• Clear career pathways, including opportunities to advance to Senior Representative, Team Lead, or Manager roles.
• Professional development courses, certifications, and tuition assistance for further education.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.

Work‑From‑Home Requirements

• Dedicated Workspace: A quiet, interruption‑free area where you can focus on customer interactions.
• High‑Speed Internet: Reliable Ethernet connection with a minimum of 50–100 Mbps download and 10 Mbps upload. The modem/router must be in the same room as your computer.
• Company‑Provided Equipment: brighthush supplies a high‑performance computer and offers partial reimbursement for internet costs.
• Professional Conduct: Maintain productivity, confidentiality, and a professional demeanor while working remotely.
• Attendance: Regular participation in virtual team meetings, training sessions, and scheduled shifts.
• Shift Flexibility: Availability during standard business hours (9:00 am–9:30 pm, Monday–Friday) and occasional Saturday shifts (9:00 am–7:15 pm). A weekday off will be granted each week.

Compensation & Benefits

We offer a competitive starting wage of $24.00–$26.00 per hour, commensurate with experience and performance. In addition, brighthush provides a comprehensive benefits package designed to support your health, financial security, and overall well‑being:

• Health Coverage: Medical, dental, and vision plans with options for family coverage.
• Retirement Plans: 401(k) with company match and a pension plan to secure your future.
• Paid Time Off: Floating holidays, paid vacation, and paid parental leave.
• Tuition Assistance: Support for continuing education and professional development.
• Wellness Programs: Access to fitness resources, mental health support, and wellness challenges.
• Employee Discounts: Savings on insurance, travel, entertainment, services, and more.
• Community Engagement: Paid volunteer time and opportunities to contribute to local causes.

Culture & Values at brighthush

brighthush is built on the belief that diversity fuels innovation and that every team member’s unique perspective enriches our collective success. We foster:

• Inclusion: A welcoming environment where all voices are heard and respected.
• Collaboration: Cross‑functional teamwork that encourages knowledge sharing and mutual support.
• Recognition: Regular acknowledgment of achievements, both individual and team‑based.
• Continuous Improvement: A culture that values feedback, experimentation, and learning from successes and challenges alike.

Equal Opportunity Statement

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our hiring practices are guided by fairness, merit, and respect for every individual.

Ready to Join brighthush?

If you are a motivated, bilingual professional who thrives in a fast‑paced, member‑centric setting, we encourage you to apply today. Bring your passion for service, your problem‑solving skills, and your commitment to excellence to brighthush, where you can grow, learn, and make a real impact.