Seasoned Bilingual Customer Solutions Specialist – Energy & Sustainability Champion Driving Smart Grid Adoption, Customer Engagement, and Sustainable Innovation at brighthush

Welcome to brighthush – Powering a Sustainable Future

At brighthush, we’re more than a company; we’re a movement that’s reshaping how communities experience energy. By blending cutting‑edge renewable technologies with intelligent grid solutions, we deliver clean, reliable, and affordable power that fuels both homes and the planet. Our mission is simple yet profound: empower every customer with the tools and knowledge to make sustainable choices that drive economic resilience and environmental stewardship.

Why This Role Is a Game‑Changer

As a Bilingual Customer Solutions Specialist, you will be the frontline ambassador of brighthush’s sustainability vision. Your voice will guide customers through the complexities of modern energy solutions, helping them understand how our products can transform their daily lives while protecting the environment. In this role, you will:

• Build lasting relationships that turn first‑time inquiries into lifelong partnerships.
• Translate technical product details into clear, customer‑centric benefits.
• Drive sales growth and brand loyalty through exceptional service.
• Influence the future of energy by gathering insights that shape product development.

Key Responsibilities

• Deliver Exceptional Customer Experiences – Engage every customer in authentic, conversational dialogue that builds trust and showcases brighthush’s commitment to sustainability.
• Educate & Upsell – Master the full spectrum of brighthush products and services, and translate technical details into compelling, benefit‑driven narratives that inspire informed decisions.
• Resolve Inquiries Efficiently – Leverage our CRM, knowledge base, and internal resources to provide accurate, timely solutions, ensuring every question is answered with precision.
• Meet & Exceed Metrics – Achieve and surpass performance targets in customer satisfaction, sales volume, and service level agreements, consistently driving departmental success.
• Follow‑Up & Close the Loop – Ensure every inquiry is fully resolved, with proactive follow‑up to confirm satisfaction and maintain compliance.
• Proactive Consultative Analysis – Identify upsell and cross‑sell opportunities through data analysis and customer insights, fueling revenue growth.
• Communicate Marketing Programs – Stay current on all marketing initiatives and effectively communicate offers, enabling customers to make the best choices.
• Adhere to Policies & Procedures – Follow established departmental guidelines to maintain high standards of customer experience and sales excellence.
• Collaborate & Innovate – Work closely with sales, technical, and support teams to continuously improve processes and customer touchpoints.
• Additional Duties – Embrace new responsibilities as assigned, contributing to the evolving success of the Solutions Center.

Essential Qualifications

• Education – High school diploma or equivalent. A bachelor’s degree in Business, Communications, or a related field is a plus.
• Bilingual Proficiency – Fluency in both English and Spanish, with strong verbal and written communication skills in each language.
• Customer‑Facing Experience – Minimum of 2 years in a customer service or sales role, preferably within the energy, utilities, or technology sectors.
• Technical Aptitude – Comfortable using Windows, MS Office Suite, and web browsers; quick to learn new software and systems.
• Results‑Oriented Mindset – Demonstrated ability to meet or exceed sales and service targets in a fast‑paced environment.
• Adaptability & Flexibility – Willingness to work Monday‑Friday 11:00 am–8:00 pm and rotating Saturdays 8:00 am–5:00 pm, with a strong sense of time management.
• Team Player – Genuine desire to grow, learn, and contribute positively to a collaborative work culture.

Preferred Qualifications

• Experience with CRM platforms such as brighthush or brighthush.
• Knowledge of renewable energy products, smart‑grid solutions, or utility services.
• Prior exposure to incentive programs, rebates, or financing options for energy upgrades.
• Strong analytical skills to interpret customer data and identify upsell opportunities.
• Previous experience in a bilingual sales or support role within a multicultural environment.

Core Skills & Competencies

• Communication Excellence – Ability to convey complex information in a clear, engaging manner across cultures.
• Problem‑Solving – Quick thinker who can troubleshoot issues and propose effective solutions on the spot.
• Customer‑Centric Mindset – Passion for delivering outstanding service and building long‑term relationships.
• Time Management – Skilled at juggling multiple priorities while maintaining high quality and accuracy.
• Resilience & Adaptability – Thrive in a dynamic environment, handling change with a positive attitude.
• Data‑Driven Decision Making – Comfortable using metrics to guide actions and improve performance.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured onboarding and continuous training programs focused on product knowledge, sales techniques, and customer engagement.
• Mentorship from senior leaders who share insights on industry trends and career advancement.
• Cross‑functional projects that expose you to engineering, marketing, and operations teams.
• Clear career pathways from Customer Solutions Specialist to Senior Specialist, Team Lead, or Manager roles.
• Access to industry conferences, webinars, and certifications that keep you at the forefront of energy innovation.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, innovation, and impact. You’ll find a workplace where:

• Collaboration is encouraged—team members share ideas freely and celebrate collective successes.
• Work‑life balance is respected, with flexible scheduling options and a supportive environment.
• Employees are empowered to take ownership of projects and drive meaningful change.
• Diversity is celebrated, ensuring every voice is heard and valued.
• Continuous learning is embedded in daily routines, with resources for skill enhancement.

Compensation, Perks, and Benefits

We offer a competitive base salary ranging from $37,140 to $54,670, with additional incentives:

• Annual incentive plan tied to company performance, team achievements, and individual contributions.
• $1.00 /hr bilingual premium for Spanish‑English fluency.
• Comprehensive health benefits, including medical, dental, vision, and telehealth services.
• Mental health support through brighthush and free counseling sessions for employees and dependents.
• Family planning assistance, paid family and caregiver leave, and fertility, adoption, and surrogacy support.
• 401(k) plan with company match and financial wellness tools.
• Paid time off, tuition reimbursement, and an employee hardship fund.
• Access to a wide range of perks such as wellness programs, discounts, and community events.

How to Apply

Ready to make a tangible impact on the future of energy? Join brighthush as a Bilingual Customer Solutions Specialist and help us bring sustainable power to every community. Submit your resume and a brief cover letter highlighting your bilingual experience and customer‑service achievements. We look forward to exploring how your skills and passion align with our mission.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.