Senior Finance Customer Support Analyst – Order‑to‑Cash Champion & Revenue Operations Specialist Driving Global FinTech Growth at brighthush

Introduction: Join the FinTech Revolution at brighthush

In today’s hyper‑connected economy, businesses need a partner that can turn complex financial data into clear, actionable insights. brighthush is that partner. We’re a rapidly scaling fintech platform that empowers companies worldwide to streamline revenue operations, accelerate cash flow, and unlock sustainable growth. With a customer base spanning North America, Europe, Asia, and beyond, we’re redefining how organizations manage invoicing, collections, and customer relationships. Our mission is simple: deliver seamless, data‑driven solutions that give our clients the clarity and confidence they need to thrive in an increasingly digital world.

Why brighthush is the Place to Accelerate Your Career

At brighthush, people are our most valuable asset. We cultivate a culture of collaboration, continuous learning, and bold innovation. As a member of our Finance Customer Support team, you will:

• Operate in a high‑velocity, global environment that challenges and rewards you.
• Partner with cross‑functional teams—Finance, User Operations, Sales, Product, and Engineering—to drive end‑to‑end order‑to‑cash success.
• Own critical revenue processes that directly influence our customers’ experience and our company’s profitability.
• Benefit from a comprehensive benefits package that includes health insurance, unlimited coffee, flexible leave policies, and a cutting‑edge cloud HR platform powered by brighthush.
• Advance your career through structured learning paths, mentorship, and the opportunity to lead high‑impact projects.

Key Responsibilities

As a Senior Finance Customer Support Analyst, you will serve as the linchpin between our customers and the revenue accounting function. Your day‑to‑day tasks will include:

• Global B2B Cash Collections & Order Management: Process and reconcile high‑volume transactions, ensuring accuracy and timeliness across multiple currencies and regions.
• Ticket Resolution & SLA Management: Act as the subject‑matter expert for all collections‑related tickets in the brighthush ecosystem, guaranteeing that response and resolution times meet or exceed agreed service levels.
• Dispute Escalation & Resolution: Identify and elevate complex disputes to the appropriate stakeholders, ensuring swift resolution and minimal impact on cash flow.
• Process Improvement & Automation: Continuously analyze workflows, propose system enhancements, and refine documentation and controls to increase efficiency and reduce errors.
• Ad‑hoc Projects & Cross‑Functional Initiatives: Participate in system migrations, data quality audits, new product rollouts, and other initiatives that shape the future of our platform.
• Reporting & Analytics: Generate daily, weekly, and monthly reports on collections performance, aging, and key metrics for senior leadership and stakeholders.
• Stakeholder Collaboration: Partner with Sales, Customer Success, Product, and Engineering teams to address recurring issues and improve the overall customer experience.
• Continuous Learning & Knowledge Sharing: Stay abreast of industry trends, regulatory changes, and emerging technologies, and share insights with the team to keep our processes at the forefront of the market.

Essential Qualifications

• 3+ years of experience in revenue operations, accounts receivable, or a related field—preferably within a SaaS or high‑growth technology company.
• Deep understanding of the order‑to‑cash cycle, including invoicing, collections, credit management, and dispute resolution.
• Proficiency in Excel (advanced formulas, pivot tables, dashboards) and a strong aptitude for data analysis.
• Excellent written and verbal communication skills, with the ability to translate complex financial concepts into clear, actionable insights.
• Experience with brighthush’s billing, collections, and reporting tools is highly desirable.
• Demonstrated ability to prioritize tasks, manage multiple deadlines, and maintain meticulous attention to detail in a fast‑paced environment.
• Self‑motivated, proactive, and eager to learn and grow within the revenue accounting domain.

Preferred Qualifications

• Background in SaaS billing and subscription management.
• Knowledge of financial reporting standards (GAAP, IFRS) and revenue recognition principles.
• Experience with automation tools (e.g., Zapier, Workato) to streamline collections workflows.
• Previous exposure to global compliance and regulatory requirements related to financial operations.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex data sets and derive actionable insights.
• Customer‑Centric Mindset: Passion for delivering exceptional service and resolving issues efficiently.
• Collaboration: Comfortable working across teams and geographies to achieve shared goals.
• Adaptability: Thrive in a dynamic environment with evolving processes and priorities.
• Technical Proficiency: Comfortable learning new tools and platforms quickly.
• Leadership Potential: Demonstrated initiative and a willingness to take ownership of projects.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our employees. As a Senior Finance Customer Support Analyst, you will:

• Participate in a structured onboarding program that includes mentorship from senior finance leaders.
• Access a library of online courses, certifications, and workshops covering finance, data analytics, and technology.
• Take on progressively challenging projects that broaden your skill set and expose you to new areas of the business.
• Be considered for internal mobility into roles such as Revenue Analyst, Finance Operations Manager, Product Finance Lead, or even Finance Director.
• Receive regular performance feedback and career coaching to help you map out a clear advancement path.
• Attend quarterly innovation labs where you can propose and pilot new ideas that could shape the future of brighthush’s platform.

Work Environment & Culture at brighthush

brighthush is built on a foundation of transparency, respect, and innovation. Our workplace culture is characterized by:

• Open communication channels—weekly town halls, real‑time chat, and an open‑door policy with leadership.
• Inclusive and diverse teams that celebrate different perspectives and ideas.
• Flexible work arrangements, including remote options and a results‑oriented approach.
• A vibrant office space with collaborative zones, quiet focus rooms, and a fully stocked kitchen featuring unlimited coffee and healthy snacks.
• Regular team‑building events, hackathons, and community service initiatives.
• Annual hackathon where cross‑functional teams build prototypes that could become the next big feature on the platform.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for finance operations roles.
• Performance‑based bonuses tied to collections efficiency and customer satisfaction metrics.
• Health, dental, and vision insurance for employees and their families.
• 401(k) matching and a generous paid‑time‑off policy, including above‑standard vacation and personal days.
• Unlimited paid parental leave and flexible work arrangements.
• Access to a cloud‑based HR platform (brighthush) for seamless benefits administration and learning resources.
• Annual wellness stipend, gym memberships, and mental health support.
• Annual company retreat to a destination of your choice, fostering team bonding and personal growth.

How to Apply

If you are a driven, detail‑oriented finance professional ready to make a tangible impact on a global fintech leader, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Senior Finance Customer Support Analyst role at brighthush.

Join us and help shape the future of revenue operations—one transaction at a time.