Seasoned Bilingual Customer Success & Sales Operations Lead – Remote Japan – Championing Digital Transformation, Elevating Client Experience, and Accelerating Growth at brighthush

About brighthush

brighthush is Japan’s leading catalyst for digital transformation. We empower businesses to thrive in an increasingly connected world by delivering next‑generation voice solutions, resilient data‑centre services, and cutting‑edge network infrastructure. Our mission is simple: combine innovation with reliability so that our clients stay ahead of the curve and unlock their full potential. Whether you are a seasoned veteran or an emerging talent, brighthush offers a platform where your expertise can shape the future of technology in Japan and beyond.

Why This Role Matters

The Customer Success & Sales Operations Lead is the linchpin that connects our clients to the full spectrum of brighthush’s services. In a fast‑paced, technology‑driven environment, your work will directly influence customer satisfaction scores, renewal rates, and overall profitability. This fixed‑term position offers a unique opportunity to immerse yourself in a dynamic ecosystem while sharpening your bilingual communication skills and cross‑functional collaboration.

Key Responsibilities

• Quotation Management: Draft, review, and finalize quotations for a diverse portfolio of clients, ensuring accuracy, compliance with pricing guidelines, and alignment with client expectations.
• Order Processing: Coordinate with sales, finance, and operations teams to convert quotations into orders, track order status, and resolve any discrepancies in a timely manner.
• Billing & Invoicing Support: Investigate and resolve billing issues, reconcile invoices, and liaise with the finance department to ensure accurate and prompt payments.
• Client Communication: Serve as the primary point of contact for client inquiries, providing clear, concise, and professional responses in both Japanese and English.
• Data Management: Maintain up‑to‑date client records in our CRM system, ensuring data integrity and accessibility for all stakeholders.
• Process Improvement: Identify bottlenecks in the quotation‑to‑order pipeline and propose solutions that enhance efficiency and customer satisfaction.
• Cross‑Functional Collaboration: Work closely with sales, technical support, and product teams to deliver a cohesive customer experience.
• Reporting & Analytics: Generate regular reports on quotation conversion rates, order cycle times, and billing accuracy to inform strategic decisions.
• Compliance & Governance: Ensure all customer interactions adhere to industry regulations, data protection laws, and internal policies.

Essential Qualifications

• Minimum of 3 years of experience in sales support, customer support, or a related field.
• Fluent in both Japanese (business level) and English, with exceptional written and verbal communication skills in both languages.
• Proficiency in brighthush Office Suite (Excel, Word, PowerPoint) and experience using CRM platforms.
• Strong analytical mindset with the ability to interpret data, identify trends, and propose actionable insights.
• Excellent organizational skills, capable of managing multiple priorities in a fast‑moving environment.
• Proactive problem‑solving attitude and a customer‑centric mindset.
• Experience with project management tools and workflow automation is a plus.

Preferred Qualifications

• Experience in the technology or telecommunications industry, particularly with network, voice, or data‑centre services.
• Knowledge of billing systems, invoicing processes, and basic financial reconciliation.
• Prior exposure to contract management and understanding of service level agreements (SLAs).
• Familiarity with project management tools (e.g., brighthush, brighthush) and workflow automation.
• Demonstrated ability to work independently in a remote setting while maintaining high levels of engagement and accountability.
• Experience mentoring junior team members or leading process improvement initiatives.

Core Skills & Competencies

• Communication: Clear, persuasive, and culturally sensitive communication in both Japanese and English.
• Customer Focus: Deep empathy for client needs and a relentless drive to exceed expectations.
• Attention to Detail: Precision in data entry, quotation accuracy, and billing reconciliation.
• Collaboration: Ability to build strong relationships across functional teams.
• Adaptability: Comfortable navigating change and ambiguity in a dynamic tech environment.
• Time Management: Efficiently prioritize tasks to meet tight deadlines.
• Technical Proficiency: Comfortable with CRM systems, spreadsheets, and basic troubleshooting of software tools.

Tools & Technologies

• brighthush Office Suite (Excel, Word, PowerPoint)
• CRM platforms (e.g., Salesforce, HubSpot)
• Project management tools (e.g., Asana, Trello)
• Basic IT knowledge – comfortable troubleshooting common software issues.

Career Growth & Learning Opportunities

At brighthush, professional development is a shared journey. As the Customer Success & Sales Operations Lead, you will:

• Gain exposure to the full sales cycle, from lead generation to post‑sale support.
• Participate in cross‑functional training sessions that cover technical product knowledge, advanced CRM usage, and industry best practices.
• Receive mentorship from senior leaders who are passionate about nurturing talent and fostering innovation.
• Have the chance to transition into roles such as Sales Operations, Customer Success Manager, or Product Management, depending on your interests and performance.
• Access a digital learning platform featuring courses on technology trends, soft skills, and leadership.
• Lead process improvement projects that have a measurable impact on customer experience.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote‑first approach means:

• Flexible working hours that respect your personal commitments while ensuring team alignment.
• Regular virtual team meetings, knowledge‑sharing sessions, and social events to keep the community vibrant.
• A supportive onboarding program that equips you with the tools, resources, and guidance you need to succeed.
• Encouragement to experiment, innovate, and share ideas across all levels of the organization.

Compensation & Benefits

While the exact compensation package will be discussed during the interview process, brighthush offers a competitive salary that reflects your experience and the value you bring. In addition, you can expect:

• Generous parental leave policies that support work‑life balance.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Annual performance bonuses tied to individual and company success.
• Professional development stipend to support courses, certifications, and conferences.
• Flexible remote work arrangement with a stipend for home‑office setup.
• Company‑sponsored wellness programs, including virtual fitness classes and mental health resources.
• Annual team retreats and virtual social events to foster camaraderie.

How to Apply

If you are a bilingual professional with a passion for customer success and a knack for turning complex processes into smooth, client‑centric experiences, we want to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience and why you’re excited about this role at brighthush.

Join brighthush Today

Be part of a team that is redefining the way businesses connect, communicate, and grow. Your expertise will help shape the future of technology services in Japan and beyond. Apply now and take the next step in your career with brighthush.