Seasoned Bilingual Customer Success & Technical Support Specialist – English & Spanish – Remote, Full‑Time – Elevate Automotive Dealership Experience at brighthush

Welcome to brighthush – Where Automotive Innovation Meets Exceptional Service

At brighthush, we’re not just a technology provider; we’re a partner in the journey of every automotive dealership that chooses to grow with us. With nearly forty years of industry insight, we have become the third‑largest Dealership Management System (DMS) vendor in North America, empowering thousands of dealerships to streamline sales, service, inventory, and accounting. Our mission is simple yet powerful: treat every customer as a partner, an innovator, and a friend.

Our Dealer Image Pro (DIP) division is a testament to that mission. By marrying cutting‑edge software, AI‑driven imaging, and hands‑on training, DIP enables dealerships to produce high‑quality vehicle photos, videos, and immersive 360° experiences that accelerate sales and elevate brand perception.

When you join brighthush, you’re not just filling a role—you’re stepping into a culture that values growth, collaboration, and a relentless pursuit of excellence. Whether you’re just starting your career or looking to take the next leap, we provide the tools, mentorship, and opportunities to help you thrive.

Role Overview

We’re looking for a Highly Skilled Bilingual Customer Support Specialist to become the voice of brighthush for our diverse clientele. In this remote, full‑time position, you will be the first line of support for dealerships across North America, delivering timely technical assistance and troubleshooting in both English and Spanish. Your ability to communicate clearly, solve problems efficiently, and maintain a customer‑centric mindset will be essential to ensuring a consistently high‑quality support experience.

Key Responsibilities

• Customer Satisfaction Champion – Deliver thoughtful, timely, and solution‑oriented communication that keeps customers satisfied and loyal.
• Multi‑Channel Support Excellence – Respond promptly to inquiries via email, SMS, and phone, ensuring a consistent and supportive experience across all channels in both languages.
• Collaborative Problem Solver – Work closely with the support team, engineering, product, and sales to resolve customer issues efficiently and share insights that improve overall service delivery.
• Technical Troubleshooting Lead – Utilize internal help documentation, diagnostic tools, and knowledge bases to troubleshoot and resolve technical problems quickly and accurately.
• Escalation Management – Escalate complex or unresolved issues to the appropriate internal teams with clear context, urgency, and follow‑up.
• Documentation & Knowledge Sharing – Accurately document customer interactions and issue resolutions within Salesforce, ensuring transparency and supporting knowledge sharing across the organization.
• Continuous Improvement Advocate – Identify recurring issues, propose process improvements, and contribute to the evolution of our support workflows and documentation.

Essential Qualifications

• Fluency in both English and Spanish (written and spoken) – a must for effective communication with our diverse customer base.
• Prior experience using Salesforce or a similar CRM platform – essential for tracking tickets, documenting interactions, and collaborating with internal teams.
• Familiarity with dealership operations and common automotive industry tools – helps you understand the context of customer issues and provide relevant solutions.
• Strong problem‑solving skills – ability to diagnose issues quickly and recommend effective solutions.
• Excellent communication skills – clear, concise, and professional in both languages.
• Customer‑focused mindset – dedication to delivering a positive experience for every client.

Preferred Qualifications

• Experience in a technical support or customer success role within the automotive or dealership technology space.
• Knowledge of dealership management systems (DMS) and related modules (sales, service, inventory, accounting).
• Experience with AI‑driven imaging or merchandising tools.
• Previous remote work experience – familiarity with virtual collaboration tools and self‑management.
• Certification in customer service or technical support (e.g., ITIL, CompTIA).

Skills & Competencies

• Technical Proficiency – Comfortable navigating complex software, troubleshooting issues, and using diagnostic tools.
• Communication Excellence – Ability to articulate solutions clearly in both English and Spanish, adapting tone to the customer’s needs.
• Time Management – Prioritize tickets, manage workload, and meet response time targets.
• Team Collaboration – Work effectively with cross‑functional teams (engineering, product, sales) to resolve issues.
• Adaptability – Thrive in a fast‑moving environment, quickly learning new tools and processes.
• Empathy & Patience – Provide calm, supportive assistance even in high‑pressure situations.

Career Growth & Learning Opportunities

At brighthush, your career path is designed around your strengths and aspirations. We offer:

• Continuous training programs, including industry certifications and product knowledge courses.
• Clear pathways for advancement – from support specialist to team lead, product manager, or technical architect.
• Mentorship from seasoned professionals who are passionate about your development.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.
• Opportunities to contribute to product roadmaps, process improvements, and customer success initiatives.

Work Environment & Company Culture

Our culture is built on collaboration, transparency, and a shared commitment to excellence. As a remote team, we rely on:

• Weekly virtual stand‑ups and cross‑team syncs to keep everyone aligned.
• Open communication channels (Slack, Teams, email) for quick problem resolution.
• A culture of recognition – celebrating wins, milestones, and innovative ideas.
• Inclusive practices that value diverse perspectives and encourage every voice to be heard.
• Flexibility to balance work and life – flexible hours, generous PTO, and a results‑oriented approach.

Compensation & Benefits

We offer a competitive compensation package that reflects your experience and the value you bring to brighthush:

• Base salary range: US$21–23 per hour (or equivalent annual salary).
• Performance‑based incentives and bonuses.
• Comprehensive health benefits – medical, dental, and vision coverage.
• Paid time off (PTO) and holiday schedule to support work‑life balance.
• Employee recognition programs and performance‑based incentives.
• Referral bonuses for bringing in top talent.
• Exclusive staff discounts with partners such as brighthush, brighthush, and more.
• Professional development stipend for certifications, conferences, and training.

How to Apply

Ready to join a dynamic, growth‑oriented team that values your bilingual expertise? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to This Job

Next Steps

If you are selected for an interview, our recruiting team will reach out via email. Please monitor your inbox and spam folder to ensure you don’t miss any communication.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require reasonable accommodations throughout the recruitment process, please contact our recruiting team at [email protected].

Closing

At brighthush, we believe that exceptional customer support is the cornerstone of lasting partnerships. If you are passionate about delivering outstanding service, thrive in a fast‑paced environment, and are fluent in both English and Spanish, we want to hear from you. Join us and help shape the future of automotive dealership technology while advancing your career in a supportive, innovative, and rewarding setting.