Seasoned Bilingual Customer Support Consultant – Night Shift, Fully Remote – Champion Customer Success & Client Satisfaction at brighthush
About brighthush
brighthush is a global pioneer in Intelligent Support-as-a-Service, redefining how technology companies, SaaS platforms, and hardware innovators engage with their customers. Since our inception in 2010, we have partnered with industry leaders to deliver secure, scalable, and customer‑centric support solutions across more than 60 countries and in over 60 languages. Our mission is simple yet powerful: transform every customer interaction into a lasting, positive experience that fuels loyalty, advocacy, and sustainable growth.
What sets brighthush apart is our People‑First philosophy. Every team member is empowered to grow, innovate, and thrive in a culture built on trust, collaboration, and continuous learning. Whether you’re a seasoned support professional or just starting your career, you’ll find a place where your voice is heard, your ideas are valued, and your impact is measurable.
Why brighthush is the Place to Grow
At brighthush, we believe that the best customer experiences are built by passionate, empowered people. That’s why we offer:
- Fully remote work from the comfort of your home office, with no geographic restrictions.
- Fixed, flexible night‑shift schedules that respect your personal life while ensuring global coverage.
- Access to cutting‑edge tools and training programs that keep you ahead of industry trends.
- Opportunities to collaborate with high‑profile clients and industry leaders, giving you exposure to the most innovative products and services.
- A culture that rewards initiative, collaboration, and results, with transparent recognition and career advancement pathways.
Key Responsibilities
As a Bilingual Customer Support Consultant, you will be the frontline champion for our clients’ customers, ensuring every interaction reflects the highest standards of service and satisfaction. Your day‑to‑day activities will include:
- Delivering exceptional support via phone, email, and live chat in both English and Spanish, maintaining a friendly and professional tone.
- Handling inbound customer inquiries, troubleshooting issues, and resolving tickets using brighthush’s proprietary ticketing platform and other CRM tools.
- Applying best‑practice customer happiness strategies to exceed service level agreements (SLAs) and key performance indicators (KPIs).
- Maintaining deep, up‑to‑date knowledge of client products, services, and technical documentation.
- Collaborating with cross‑functional teams—product, engineering, and quality assurance—to provide feedback and drive continuous improvement.
- Documenting solutions, updating knowledge bases, and sharing insights with the broader support community.
- Participating in nightly shift hand‑offs, ensuring seamless continuity of service and knowledge transfer.
Essential Qualifications
To excel in this role, you should bring the following:
- Fluent communication in English and Spanish (C1 or higher in speaking and writing).
- Minimum 1 year of experience in a customer support or help‑desk environment.
- Strong communication and problem‑solving skills, with the ability to de‑escalate tense situations.
- Excellent analytical thinking and research abilities to diagnose and resolve complex issues.
- A proactive, positive, and responsible attitude toward work and teamwork.
- A personal computer with at least Apply for this job