Experienced Customer Inquiry & Billing Specialist – Remote Healthcare Support – brighthush

About brighthush

brighthush is a leading healthcare solutions provider dedicated to transforming the way patients receive care beyond traditional settings. With a nationwide presence and a commitment to accessibility, brighthush delivers essential products and services that empower individuals at every stage of life. Our mission is simple yet profound: Bringing Care To Life™. By combining innovative technology, compassionate support, and a deep understanding of the healthcare landscape, we create a seamless experience for patients, providers, and partners alike.

Why Join brighthush?

At brighthush, you’ll be part of a purpose‑driven team that values impact, collaboration, and continuous growth. Whether you’re a seasoned professional or just starting your career, you’ll find a culture that encourages curiosity, rewards initiative, and supports work‑life balance. Remote work is fully supported, giving you the flexibility to thrive from anywhere in the United States while staying connected to a vibrant, mission‑centric community.

Role Overview

As a Customer Inquiry & Billing Specialist, you will serve as the frontline liaison between patients and our billing system. Your primary responsibility is to resolve billing inquiries, manage account adjustments, and ensure accurate, compliant financial records. You will work closely with insurance partners, collection agencies, and internal stakeholders to maintain a high level of customer satisfaction and financial integrity.

Key Responsibilities

• Respond promptly to patient inquiries via phone, email, mail, and online portals regarding account status, balances, and billing questions.
• Conduct thorough account research, interpret billing statements, and provide clear, concise explanations to patients.
• Resolve discrepancies by preparing adjustments, write‑offs, or refunds as needed, ensuring all actions are accurately recorded in the billing system.
• Process payments, re‑bill insurance carriers, and manage recurring payment setups to streamline future collections.
• Coordinate with collection agencies for outsourced invoices, ensuring timely follow‑up and compliance with the Fair Debt Collection Practices Act (FDCPA) and HIPAA regulations.
• Maintain meticulous documentation of all account activities, including adjustments, refunds, and communication logs.
• Identify recurring billing issues and elevate them to the lead or department supervisor for systemic improvement.
• Collaborate with cross‑functional teams—such as Finance, Compliance, and Customer Experience—to enhance billing processes and patient satisfaction.
• Adhere to all company policies, regulatory requirements, and quality standards in every interaction.
• Perform additional duties as assigned to support the overall success of the billing and collections function.

Essential Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• Minimum of one year of related experience in customer service, collections, or medical billing.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and basic database navigation.
• Basic mathematical proficiency for interpreting and manipulating spreadsheet data.
• Demonstrated ability to handle sensitive information with confidentiality and integrity.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote environment.

Preferred Qualifications

• Experience with healthcare billing software (e.g., Epic, Athenahealth, or similar platforms).
• Knowledge of insurance billing codes, reimbursement processes, and payer policies.
• Prior exposure to FDCPA and HIPAA compliance requirements.
• Familiarity with customer relationship management (CRM) tools.
• Previous remote work experience with strong time‑management and self‑discipline.

Core Skills & Competencies

• Customer Service Excellence: Empathy, active listening, and problem‑solving to deliver a positive patient experience.
• Analytical Thinking: Ability to dissect complex billing issues and identify root causes.
• Business Acumen: Understanding of financial processes and the impact of billing accuracy on organizational health.
• Communication Proficiency: Clear articulation of billing details to patients and internal stakeholders.
• Personal Effectiveness: Time management, organization, and the credibility to handle sensitive financial matters.
• Technical Proficiency: Comfortable navigating spreadsheets, databases, and billing platforms.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Inquiry & Billing Specialist, you will have the chance to:

• Progress into senior billing roles, such as Billing Analyst or Collections Manager.
• Transition into compliance, quality assurance, or process improvement positions.
• Participate in ongoing training programs covering healthcare regulations, billing technology, and customer experience best practices.
• Earn certifications like Certified Professional Biller (CPB) or Certified Medical Reimbursement Specialist (CMRS) through our tuition‑reimbursement program.
• Engage in cross‑functional projects that influence company‑wide initiatives and policy development.

Work Environment & Culture

Our remote work model is designed to support flexibility while fostering a sense of community. You will:

• Collaborate with a diverse, inclusive team that values innovation and patient‑centric thinking.
• Participate in virtual town halls, team‑building events, and knowledge‑sharing sessions.
• Access a robust digital workspace equipped with secure communication tools and project management platforms.
• Benefit from a culture that prioritizes mental, physical, and financial well‑being.

Compensation & Benefits

While the hourly rate for this role ranges from $17.00 to $21.50 USD, compensation is tailored to your experience, skills, and location. In addition to competitive pay, brighthush offers a comprehensive benefits package designed to support you and your family at every life stage:

• Medical, dental, and vision coverage with a variety of plan options.
• Paid time off (PTO) and paid parental leave.
• 401(k) retirement plan with company match.
• Flexible Spending Accounts (FSA) for health and dependent care.
• Basic life insurance and short‑ and long‑term disability coverage.
• Accident insurance and a comprehensive Teammate Assistance Program.
• Domestic partner benefits and mental health resources.
• Professional development stipend and tuition reimbursement.

How to Apply

If you’re ready to make a tangible difference in patients’ lives while advancing your career in a supportive, forward‑thinking environment, we encourage you to apply today. Join brighthush and help us continue to Bring Care To Life™.

brighthush is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, veteran status, or any other protected characteristic.

We respectfully request that no unsolicited assistance from staffing agencies be submitted for this position. All resumes submitted by agencies without a valid written agreement will be considered the sole property of brighthush, and no fee will be paid.

Ready to take the next step?