Seasoned Bilingual Customer Support Specialist – English & Spanish – Full‑Time Shift (10 am–7 pm) – Join brighthush’s Cutting‑Edge FinTech Team

About brighthush

brighthush is not just a financial services provider; it’s a movement that reimagines how people interact with money. With a portfolio that spans retail banking, credit products, digital wallets, and investment tools, brighthush empowers individuals and families to achieve their financial dreams through a seamless blend of cutting‑edge technology and genuine human connection. Our mission is simple yet powerful: create an inclusive, friction‑free experience for every customer by marrying state‑of‑the‑art solutions with a warm, empathetic touch.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that the best ideas come from diverse minds working together. That’s why we’ve built a culture that celebrates every voice, nurtures continuous learning, and rewards innovation. Here’s what makes brighthush a standout destination for ambitious professionals:

• Inclusive Culture: Work with a diverse, inclusive team that celebrates every voice and perspective.
• Tech‑First Approach: Leverage the latest technologies—AI, machine learning, cloud computing—to solve real‑world problems.
• Growth Mindset: Thrive in an environment that encourages continuous learning, experimentation, and personal development.
• Impactful Products: Contribute to solutions that help millions of people achieve financial well‑being.
• Rewarding Environment: Enjoy a culture that rewards curiosity, creativity, and collaboration.

Role Overview

We’re looking for a highly motivated, bilingual Customer Service Representative to become the first point of contact for our customers. In this role you will embody brighthush’s commitment to excellence, ensuring that every interaction reflects our high standards. You will work a full‑time schedule from 10 am to 7 pm, Monday through Saturday, with Wednesdays and Sundays off.

Key Responsibilities

• Deliver Exceptional Service: Provide accurate, timely solutions across phone, email, and chat, ensuring every customer feels valued and heard.
• Maintain Data Integrity: Enter and manage orders and customer information in our POS and CRM systems with meticulous attention to detail.
• Resolve Issues Efficiently: Troubleshoot complaints, identify root causes, and, when necessary, elevate complex matters to the appropriate teams.
• Multilingual Support: Communicate fluently in English and Spanish, adapting tone and style to meet diverse customer needs.
• Process Transactions: Handle account inquiries, balance checks, and transaction authorizations while adhering to compliance standards.
• Product Knowledge: Stay up‑to‑date on our product suite, including credit offerings, digital wallets, and investment tools, to provide informed guidance.
• Feedback Loop: Capture customer insights and share them with product and engineering teams to drive continuous improvement.
• Team Collaboration: Participate in daily huddles, share best practices, and support peers during high‑volume periods.
• Quality Assurance: Review calls and chats for compliance, tone, and accuracy, providing constructive feedback to peers.
• Process Improvement: Identify bottlenecks in workflows and propose solutions to enhance efficiency and customer satisfaction.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 2 years of customer service experience in a high‑volume environment.
• Fluency in English and Spanish (written and spoken).
• Strong communication skills with the ability to de‑escalate tense situations.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and brighthush Suite.
• Basic understanding of banking or financial services concepts.
• Excellent problem‑solving skills and a customer‑centric mindset.
• Ability to work independently and as part of a collaborative team.
• Comfortable with data entry, spreadsheets, and basic analytics.

Preferred Qualifications

• Experience in the fintech or banking industry.
• Knowledge of regulatory compliance (e.g., PCI DSS, GDPR).
• Previous exposure to call‑center metrics and performance dashboards.
• Experience with multilingual support platforms or translation tools.
• Certification in customer service or related fields.
• Experience in a remote or hybrid work environment.

Core Skills & Competencies

• Active Listening & Empathy
• Conflict Resolution
• Time Management & Prioritization
• Adaptability & Resilience
• Analytical Thinking
• Team Collaboration
• Digital Literacy
• Attention to Detail
• Customer‑Centric Mindset
• Continuous Improvement Orientation

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative, you’ll have access to:

• Structured mentorship programs with senior leaders.
• Cross‑functional training in product development, compliance, and data analytics.
• Annual learning stipend for courses, certifications, or conferences.
• Clear career ladder: from Senior Support Specialist to Team Lead, Manager, and beyond.
• Internal job boards and “career path” workshops to help you identify your next move.
• Opportunities to lead projects, pilot new tools, and influence product roadmap.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Innovation, Integrity, and Community. You’ll find:

• Open‑door leadership and transparent communication.
• Regular hackathons and idea‑sharing sessions.
• Flexible work arrangements and a supportive remote‑first mindset.
• Inclusive events that celebrate cultural diversity and personal milestones.
• Well‑being initiatives: mindfulness sessions, virtual fitness classes, and health resources.
• Community outreach programs that give back to local neighborhoods.

Compensation, Perks, and Benefits

While specific figures vary by location and role, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses and incentive plans.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, including vacation, sick leave, and personal days.
• Flexible work hours and remote work options.
• Employee assistance program and mental health support.
• Professional development stipend and tuition reimbursement.
• Employee discount program for brighthush products and services.

How to Apply

Ready to join a team that values your voice and empowers your growth? Submit your resume and a brief cover letter highlighting your bilingual experience and customer‑service achievements. Our recruiting team will review your application and reach out to schedule an initial conversation.

Frequently Asked Questions

• What is the work schedule? Full‑time, 10 am–7 pm, Monday–Saturday, with Wednesdays and Sundays off.
• Is remote work an option? Yes, we support a hybrid model with flexible remote days.
• What training will I receive? Comprehensive onboarding covering product knowledge, CRM usage, compliance, and soft‑skills development.
• What career paths are available? Opportunities to advance to Senior Support Specialist, Team Lead, Manager, and cross‑functional roles in product, compliance, or data analytics.
• How does brighthush support diversity? We have dedicated diversity and inclusion initiatives, employee resource groups, and community partnerships.

Join brighthush Today

At brighthush, your work matters. You’ll help millions of customers navigate their financial journeys with confidence and clarity. If you’re passionate about delivering world‑class service, thrive in a fast‑paced environment, and want to grow your career in a supportive, innovative culture, we want to hear from you. Apply now and become part of a team that’s shaping the future of finance.