Senior Enterprise Customer Success Manager – Strategic Account Steward, Renewal Champion, and Growth Architect for Cloud‑Native Design Platforms in Engineering & Manufacturing – Remote (US)

About brighthush – Where Design Meets Innovation

At brighthush, we’re not just building software – we’re redefining how products are conceived, engineered, and brought to market. Our cloud‑native platform fuses advanced design, simulation, and collaboration tools into a single, intuitive experience that accelerates product development, slashes time‑to‑market, and unlocks unprecedented creativity across industries from aerospace to consumer goods. We empower teams to iterate faster, make smarter decisions, and deliver high‑impact products with confidence.

Why brighthush is the Future of Product Development

In a world where speed, flexibility, and collaboration are the keys to competitive advantage, brighthush delivers a platform that brings all the right pieces together. Built for the cloud, our architecture enables real‑time collaboration across geographies, instant access to the latest simulation engines, and seamless integration with existing CAD/CAE workflows. The result? Teams that iterate faster, make smarter decisions, and bring products to market with confidence.

Role Overview

As a Senior Enterprise Customer Success Manager, you will be the strategic partner and trusted advisor for our most valuable enterprise accounts. You will own the entire customer lifecycle—from onboarding to renewal—ensuring that each client extracts maximum value from our solutions. Your influence will shape product roadmaps, drive upsell opportunities, and elevate the overall customer experience. In this role, you will blend deep industry knowledge with a data‑driven mindset to deliver measurable results for both our customers and brighthush.

Key Responsibilities

• Account Stewardship: Own a portfolio of 300–400 enterprise accounts, delivering personalized, proactive support that drives satisfaction, adoption, and loyalty.
• Renewal & Upsell Champion: Lead the renewal process, collaborating with Sales, Product, and Finance to identify upsell opportunities, negotiate contracts, and secure multi‑year commitments.
• Customer Advocacy: Serve as the voice of the customer within brighthush, translating user feedback into actionable insights for product enhancements and service improvements.
• Data‑Driven Success: Leverage brighthush Analytics, brighthush CRM, and brighthush Insights to track usage metrics, health scores, and engagement trends, presenting findings to stakeholders and driving data‑backed decisions.
• Cross‑Functional Collaboration: Partner with Marketing, Product, and Engineering to align customer success initiatives with broader business objectives.
• Thought Leadership: Develop and deliver training sessions, webinars, and best‑practice guides that empower customers to maximize value from our solutions.
• Problem Resolution: Act as the first line of defense for escalated issues, coordinating with technical support to resolve incidents swiftly and satisfactorily.
• Strategic Planning: Create and execute account plans that outline growth opportunities, risk mitigation, and success metrics for each enterprise client.
• Metrics & Reporting: Build dashboards and regular reports that showcase key performance indicators such as NPS, churn risk, and upsell pipeline.
• Team Leadership: Mentor junior Customer Success Associates, fostering a culture of excellence and continuous improvement.

Essential Qualifications

• Minimum of 3 years of experience in customer success, account management, or B2B SaaS sales within a technology‑focused environment.
• Proven track record of managing large, complex account portfolios and driving renewal rates above 90%.
• Strong command of brighthush Analytics, brighthush CRM, and brighthush Insights; familiarity with the brighthush platform is a plus.
• Exceptional communication skills—both written and verbal—across all levels of an organization.
• Analytical mindset with the ability to interpret data, identify trends, and recommend actionable improvements.
• Demonstrated problem‑solving abilities, with a customer‑centric approach to resolving challenges.
• Self‑motivated, organized, and able to thrive in a fast‑paced, remote work environment.

Preferred Qualifications

• Experience working with CAD/CAE platforms similar to brighthush.
• Background in engineering or manufacturing sectors.
• Knowledge of the brighthush ecosystem and its integration capabilities.
• Previous exposure to enterprise‑level contract negotiations and pricing strategy.
• Proficiency in data visualization tools (e.g., Tableau, Power BI, or similar).

Skills & Competencies

• Customer‑First Mindset: Deep empathy for client needs and a passion for delivering exceptional service.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Relationship Building: Skilled at cultivating trust and rapport with C‑suite executives and technical leads.
• Project Management: Adept at coordinating cross‑functional initiatives and meeting deadlines.
• Adaptability: Comfortable navigating change and ambiguity in a rapidly evolving tech landscape.
• Technical Acumen: Quick to learn new software tools and translate technical concepts to non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people’s professional development. As a Senior Customer Success Manager, you’ll have access to:

• Structured onboarding and mentorship programs that pair you with senior leaders.
• Regular training on the latest industry trends, product updates, and customer success methodologies.
• Opportunities to cross‑train in Sales, Product Management, or Technical Support, broadening your skill set.
• Clear career pathways to senior Customer Success roles, Customer Success Leadership, or even Product Management.
• Annual performance reviews that focus on growth, impact, and alignment with company goals.
• Access to a curated library of courses, certifications, and conference sponsorships.

Work Environment & Culture

brighthush thrives on collaboration, innovation, and a shared commitment to excellence. Our remote‑first culture means you can work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Monthly hackathons and innovation challenges.
• Open‑door policy—leaders are always available for coffee chats, regardless of location.
• Inclusive hiring practices that celebrate diversity of thought, background, and experience.
• Flexible work hours that respect work‑life balance.
• Regular virtual social events and team‑building activities.

Compensation & Benefits

We offer a competitive base salary ranging from USD 55,120 to 60,008 per year, commensurate with experience and performance. In addition, you’ll enjoy:

• 401(k) plan with company matching.
• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance for you and your dependents.
• Comprehensive retirement plan options.
• Generous parental leave policy for new parents.
• Annual professional development stipend.
• Employee referral bonus program.
• Access to a digital wellness platform and mental health resources.
• Flexible work‑from‑home stipend.

Success Metrics

As a Senior Enterprise Customer Success Manager, your success will be measured by:

• Renewal rate above 90% across your portfolio.
• Upsell revenue growth and expansion pipeline velocity.
• Customer satisfaction scores (NPS, CSAT) exceeding industry benchmarks.
• Reduction in churn risk scores for high‑value accounts.
• Quality of account plans and stakeholder engagement.

How to Apply

If you’re ready to take your customer success career to the next level and help shape the future of 3D design and manufacturing, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Join us and become part of a team that’s redefining what’s possible in the world of engineering and design.