Seasoned Bilingual Customer Support Specialist – Lithuanian & English – Remote Full‑Time, Flexible Shifts – Accelerated Career Growth, Leadership Development & Impactful Customer Success at brighthush

Welcome to brighthush – Where Innovation Meets Community

At brighthush, we’re more than a platform; we’re a global ecosystem that empowers gamers, digital creators, and developers to connect, collaborate, and thrive. Since our founding in 2018, we’ve grown from a niche marketplace for in‑game items and services into a vibrant hub that bridges players, studios, and brands across multiple platforms. Our mission is simple yet powerful: to craft seamless, secure, and engaging experiences that bring the gaming community closer together.

Why brighthush Is the Place for Your Next Career Move

We believe that technology is only as good as the people who build and support it. That’s why we invest heavily in our people, offering a culture of continuous learning, collaboration, and innovation. Whether you’re a seasoned professional or just starting your career, you’ll find a place where your ideas matter, your growth is accelerated, and your contributions have a real impact.

• Impactful Work: Every interaction you handle helps shape the experience of millions of gamers worldwide.
• Remote Flexibility: Work from anywhere in Lithuania or Vilnius, with the freedom to choose shifts that fit your lifestyle.
• Career Growth: Clear pathways to senior support roles, team leadership, and cross‑functional projects.
• Inclusive Culture: A diverse, supportive, and collaborative environment that values every voice.
• Competitive Compensation: A salary range that reflects your skills and the value you bring, plus performance bonuses.
• Comprehensive Benefits: Generous paid time off, health coverage, wellness programs, and continuous learning budgets.

Key Responsibilities

As a Customer Support Specialist at brighthush, you will be the frontline ambassador for our brand, ensuring that every customer interaction is handled with professionalism, empathy, and efficiency. Your day‑to‑day tasks will include:

• Responding to customer inquiries via email, chat, and social media in both Lithuanian and English.
• Diagnosing and resolving technical and non‑technical issues related to platform usage, account management, and transaction disputes.
• Monitoring platform activity for suspicious behavior, fraud, or policy violations, and escalating incidents to the appropriate teams.
• Documenting all interactions in our ticketing system with clear, concise, and accurate notes.
• Collaborating with cross‑functional teams—Product, Engineering, Security, and Finance—to provide feedback and improve the customer journey.
• Maintaining up‑to‑date knowledge of product features, updates, and policy changes.
• Participating in shift rotations, including day, evening, and weekend coverage, to ensure 24/7 support availability.
• Contributing to the creation and refinement of knowledge base articles, FAQs, and self‑service resources.
• Measuring and reporting on key performance indicators such as response time, resolution rate, and customer satisfaction scores.

Essential Qualifications

• Fluency in Lithuanian and English, both written and spoken.
• Strong written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• Excellent attention to detail and a meticulous approach to data entry and documentation.
• Experience handling confidential or sensitive information with discretion and professionalism.
• Comfortable working in a fast‑paced, high‑volume environment with shifting priorities.
• Basic technical aptitude: familiarity with web browsers, operating systems, and common software applications.
• Availability to work flexible shifts, including nights and weekends, as required by the global nature of our customer base.

Preferred Qualifications

• Previous experience in customer support, help desk, or technical assistance roles.
• Knowledge of gaming industry terminology, platforms, and community dynamics.
• Experience with ticketing systems such as Zendesk, Freshdesk, or Jira Service Management.
• Understanding of basic cybersecurity principles and fraud prevention techniques.
• Experience working remotely and managing time effectively across different time zones.
• Multilingual abilities beyond Lithuanian and English (e.g., Russian, Polish, or German).

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Problem‑Solving: Ability to analyze issues, identify root causes, and propose effective solutions.
• Adaptability: Comfortable adjusting to new tools, processes, and customer expectations.
• Collaboration: Strong teamwork skills, with a willingness to share knowledge and support peers.
• Time Management: Efficiently prioritize tasks and manage multiple tickets simultaneously.
• Data‑Driven Decision Making: Comfortable interpreting metrics and using data to improve service quality.
• Resilience: Ability to handle high‑volume periods and emotionally charged interactions with composure.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibility and impact. As a Customer Support Specialist, you will have access to:

• Structured mentorship programs with senior support engineers and product managers.
• Regular training sessions on new product features, industry trends, and customer service best practices.
• Cross‑functional projects that allow you to collaborate with engineering, marketing, and compliance teams.
• Clear promotion pathways to Senior Support Specialist, Team Lead, or Support Operations Manager.
• Opportunities to contribute to product roadmaps by providing frontline insights and user feedback.
• Annual performance reviews that align your career goals with organizational objectives.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. Our remote‑first approach means you’ll enjoy:

• Flexible work hours that accommodate your personal commitments.
• Regular virtual team gatherings, hackathons, and community events.
• A collaborative workspace powered by modern communication tools (Slack, Zoom, Miro).
• Inclusive policies that celebrate diversity and promote equity.
• A supportive HR team that prioritizes employee well‑being and professional development.

Compensation & Benefits

We offer a competitive salary range of EUR 17,264 – 25,896 per year, commensurate with experience and performance. In addition to base pay, you’ll receive:

• Performance‑based bonuses tied to team and individual metrics.
• Generous paid time off (PTO) and public holidays.
• Health and wellness benefits, including medical coverage and mental health resources.
• Remote work stipend to cover home‑office setup and internet expenses.
• Continuous learning budget for courses, certifications, and conferences.
• Employee referral program with attractive rewards.
• Access to a comprehensive employee assistance program (EAP).

How to Apply

If you’re ready to join a forward‑thinking company that values your voice and rewards your dedication, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to this role now

Join brighthush – Where Passion Meets Innovation

At brighthush, we’re not just building a marketplace; we’re creating a community where gamers, creators, and tech enthusiasts can thrive together. As a Customer Support Specialist, you’ll be at the heart of that community, ensuring that every interaction is smooth, secure, and memorable. If you’re a bilingual communicator with a knack for problem‑solving and a desire to grow in a dynamic, tech‑driven environment, we invite you to apply today. Let’s build the future of gaming support together.