Senior Customer Success Administrator – CRM & Process Optimization Lead Driving Data‑Powered Growth, Customer Loyalty, and Revenue Assurance for SaaS at brighthush

About brighthush and the Energy‑Tech Revolution

brighthush is more than a SaaS platform; it is a catalyst for the next wave of sustainable energy solutions. Our cloud‑native, data‑centric architecture empowers utilities, renewable developers, and energy service providers to harness real‑time data, predictive analytics, and actionable insights. By translating complex market signals into clear, data‑driven decisions, we help our clients reduce operating costs, stay compliant with evolving regulations, and accelerate innovation. With a presence in over 30 countries and a team that thrives on curiosity, collaboration, and continuous improvement, brighthush is poised for rapid expansion. We are looking for talented individuals who want to shape the future of energy and make a tangible impact on the planet.

Why This Role Matters

In a SaaS ecosystem, the Customer Success function is the engine that keeps revenue flowing and customers thriving. The Senior Customer Success Administrator sits at the intersection of data, process, and people. By mastering our CRM systems, turning raw data into strategic insights, and streamlining workflows, you will directly influence renewal rates, customer satisfaction, and the overall health of our product ecosystem. Your work will help us maintain a high net promoter score, reduce churn, and unlock upsell opportunities—all while ensuring our clients feel heard, supported, and empowered.

Key Responsibilities

Renewal Management & Revenue Assurance

• End‑to‑End Renewal Ownership: Own the renewal process for a portfolio of mid‑ to large‑enterprise accounts, ensuring timely outreach, accurate forecasting, and successful contract renewal.
• Renewal Playbook Development: Build and refine standardized playbooks that guide outreach, negotiation, and contract signing, ensuring consistency across the Customer Success team.
• Revenue Forecasting: Track renewal dates, forecast revenue, and collaborate with Account Executives to secure commitments, providing visibility to finance and leadership.

Process Optimization & Automation

• Bottleneck Identification: Conduct regular process audits to identify inefficiencies in customer success workflows.
• Automation Implementation: Propose and implement automation solutions using Salesforce, HubSpot, and integration tools (Zapier, Workato) to reduce manual effort and increase accuracy.
• Continuous Improvement Champion: Lead a culture of continuous improvement by presenting findings to leadership and driving cross‑functional initiatives.

Quarterly Business Reviews (QBRs)

• Logistics & Data Collection: Coordinate logistics, gather data, and prepare presentation materials for QBRs.
• Insight Delivery: Work closely with Customer Success Managers to ensure each review delivers actionable insights, highlights ROI, and surfaces opportunities for expansion.

CRM Stewardship & Data Governance

• Data Integrity: Maintain data integrity in Salesforce and HubSpot, enforcing naming conventions and compliance with data governance policies.
• Reporting & Analytics: Create dashboards, generate reports, and provide actionable analytics to leadership.
• Data Cleansing Initiatives: Lead data cleansing projects to keep our CRM ecosystem clean, accurate, and reliable.

Cross‑Functional Collaboration

• Stakeholder Alignment: Partner with Marketing, Product, and Support teams to align messaging, feature adoption, and feedback loops.
• Voice of the Customer: Translate customer pain points into product enhancements and marketing campaigns.

Customer Advocacy & Escalation Management

• Trusted Advisor: Serve as a trusted advisor to clients, escalating issues and ensuring timely resolution while maintaining professionalism.
• Internal Champion: Champion the customer voice in internal forums and strategy sessions.

Continuous Learning & Knowledge Sharing

• Industry Trends: Stay current on industry trends, new CRM features, and emerging best practices in customer success.
• Knowledge Transfer: Share knowledge through internal workshops, lunch‑and‑learn sessions, and external conferences.

Essential Qualifications

• 2–5 years of experience in customer success, operations, or administrative roles within a SaaS or technology environment.
• Proficiency with CRM platforms, specifically Salesforce and HubSpot. Experience with data migration, integration, and automation tools (e.g., Zapier, Workato) is a plus.
• Strong analytical mindset: ability to interpret data, generate insights, and translate findings into actionable process improvements.
• Excellent written and verbal communication skills in English; proficiency in additional languages is a bonus.
• Demonstrated ability to manage multiple priorities, meet deadlines, and work independently in a remote setting.
• High level of attention to detail and a commitment to data accuracy.

Preferred Qualifications

• Experience with customer success metrics such as NPS, CSAT, and churn rate analysis.
• Background in data visualization tools (Tableau, Power BI, or similar).
• Knowledge of the energy or utilities sector, including regulatory frameworks and market dynamics.
• Experience leading process improvement initiatives or working in Agile/Scrum environments.
• Certifications in Salesforce Administration or HubSpot Marketing/Service Hub.

Skills & Competencies

• CRM Mastery: Deep understanding of Salesforce and HubSpot architecture, data models, and automation capabilities.
• Data Analysis: Ability to build complex reports, dashboards, and predictive models.
• Process Thinking: Systematic approach to identifying inefficiencies and designing scalable solutions.
• Communication: Clear, concise, and persuasive communication with both technical and non‑technical stakeholders.
• Collaboration: Comfortable working cross‑functionally with sales, marketing, product, and support teams.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Customer‑Centric Mindset: Passion for delivering exceptional client experiences and building long‑term relationships.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a Customer Success Administrator, you will:

• Progress to senior roles such as Customer Success Manager, Program Manager, or Director of Customer Success.
• Gain exposure to product strategy, revenue operations, and data science teams.
• Participate in leadership‑level workshops, industry conferences, and hackathons.
• Access a curated learning library, including courses on Salesforce, HubSpot, data analytics, and SaaS metrics.
• Receive mentorship from seasoned leaders who champion your career aspirations.

Work Environment & Company Culture at brighthush

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Flexible work hours that respect your personal rhythm while ensuring team alignment.
• Regular virtual town halls, hack nights, and informal coffee chats to foster community.
• A culture of psychological safety where ideas are welcomed and experimentation is encouraged.
• Inclusive hiring practices that celebrate diversity of thought, background, and experience.
• Access to a global network of peers across product, engineering, marketing, and support.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your expertise.
• Performance‑based bonuses tied to renewal rates, customer satisfaction, and process improvements.
• Health, dental, and vision insurance for you and your dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and reimbursement for certifications.
• Equity options that allow you to share in the company’s long‑term success.
• Wellness programs, mental health resources, and access to virtual fitness classes.

How to Apply

Ready to make a tangible impact on the future of energy‑tech? Submit your resume and a cover letter that highlights how your experience aligns with the responsibilities and qualifications above. Tell us about a time you turned data into action, improved a process, or drove a successful renewal.

Send your application to [email protected] or click the link below to apply through our career portal.

We look forward to exploring how your expertise can help us deliver unparalleled value to our clients and accelerate our mission to transform the energy industry.