Seasoned Bilingual Customer Support Specialist – Remote, Orlando, FL – English & Spanish – Full‑Time – Drive Client Success & Innovation at brighthush

About brighthush and the Customer Experience Revolution

brighthush is more than a technology provider; it’s a global movement that reimagines how businesses connect with their customers. With a legacy spanning over a decade, we pioneered live‑answering and virtual receptionist solutions that empower small and medium‑sized enterprises to focus on growth while we manage every inbound interaction with professionalism, empathy, and efficiency. Our mission is simple yet powerful: to make every customer interaction a positive, memorable experience. If you thrive on helping people, love solving problems, and want to be part of a culture that values innovation, collaboration, and continuous learning, brighthush is the place for you.

Why This Role Is a Game‑Changer

As a Bilingual Customer Service Representative, you will be the frontline ambassador for brighthush’s diverse client base. Working remotely from anywhere in the United States, you will deliver exceptional support in both English and Spanish, ensuring that every call, chat, or email reflects the high standards our clients expect. Your role will directly influence customer satisfaction, retention, and the overall success of our partners.

Key Responsibilities

• Answer inbound calls, emails, and live chat inquiries from clients and prospects in both English and Spanish, maintaining a courteous and professional tone at all times.
• Schedule appointments, follow‑ups, and service reminders accurately using our CRM platform, ensuring data integrity and timely communication.
• Relay messages and updates to the appropriate internal teams or external partners, acting as a reliable conduit for information.
• Maintain detailed, real‑time logs of all interactions, adhering to data privacy and compliance standards such as GDPR and CCPA.
• Handle routine inquiries, troubleshoot basic technical issues, and provide clear, actionable guidance to resolve problems quickly.
• Collaborate with cross‑functional teams—sales, technical support, product, and marketing—to resolve escalated customer concerns and identify opportunities for process improvement.
• Participate in weekly training sessions, performance reviews, and knowledge‑sharing workshops to continuously enhance your skills and stay up‑to‑date with industry trends.
• Contribute to the development of best‑practice scripts, FAQs, and knowledge‑base articles that improve team efficiency and customer self‑service.

Essential Qualifications

• High school diploma or equivalent; college coursework or a bachelor’s degree is a plus.
• Fluency in English and Spanish, both written and spoken, with excellent listening and communication skills.
• Strong empathy, active listening, and a genuine desire to help others succeed.
• Reliable high‑speed internet connection and a dedicated workspace that meets our technical requirements (noise‑cancelling headset, dual‑monitor setup, etc.).
• Consistent attendance record and punctuality, with a proven ability to manage time effectively in a remote setting.
• Availability to work at least one weekend day per month, with flexibility for occasional overtime during peak periods.
• Basic computer literacy and comfort with CRM and ticketing systems (e.g., Salesforce, Zendesk, Freshdesk).

Preferred Qualifications

• Prior experience in a customer service or call center environment, preferably with a focus on B2B clients.
• Experience with live‑answering or virtual receptionist services, and familiarity with call routing and IVR systems.
• Knowledge of the IT or SaaS industry, including common terminology and pain points.
• Familiarity with remote work tools such as Zoom, Slack, Microsoft Teams, and project management platforms.
• Demonstrated ability to manage multiple tasks simultaneously while maintaining high quality and accuracy.

Skills & Competencies

Communication: Clear, concise, and friendly communication in both languages, with the ability to adapt tone to different audiences.

Problem‑Solving: Quick diagnostic skills and a proactive approach to resolving issues, turning challenges into opportunities for customer delight.

Time Management: Prioritize tasks, meet deadlines, and maintain productivity in a fast‑paced, remote environment.

Adaptability: Thrive in a dynamic setting, embrace new tools and processes, and remain flexible during change.

Team Collaboration: Work seamlessly with colleagues across departments, sharing insights, best practices, and feedback.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Bilingual Customer Service Representative, you’ll enjoy:

• Structured onboarding and mentorship programs that pair you with experienced teammates.
• Regular skill‑building workshops covering advanced communication, conflict resolution, and industry knowledge.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, Customer Success Manager, or even Product Specialist.
• Cross‑training opportunities in related areas like sales, technical support, or product management to broaden your skill set.
• Annual performance reviews that align your personal goals with brighthush’s strategic vision.
• Access to a professional development stipend for courses, certifications, and conferences.

Work Environment & Company Culture

brighthush’s remote‑first culture means you can work from the comfort of your home while staying connected to a vibrant, global team. We celebrate diversity, encourage open dialogue, and foster an environment where every voice matters. Our core values—excellence, integrity, and innovation—guide everything we do, from daily interactions to long‑term strategy. Expect:

• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual team‑building events, happy hours, and knowledge‑sharing sessions.
• A supportive manager who provides constructive feedback and recognizes your achievements.
• Access to cutting‑edge technology and tools that streamline your workflow and enhance your productivity.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for bilingual customer support roles.
• Performance‑based bonuses and incentives tied to customer satisfaction metrics and team goals.
• Generous paid time off (PTO) and holidays, with a flexible vacation policy that respects work‑life balance.
• Health, dental, and vision insurance options, with coverage for you and your dependents.
• 401(k) retirement plan with company match, ensuring your future is secure.
• Professional development stipend for courses, certifications, and conferences.
• Remote work stipend to cover home‑office equipment, high‑speed internet, and other related expenses.
• Employee referral bonus program and quarterly team recognition awards.

How to Apply

Ready to elevate your career and join a team that values your bilingual skills and customer‑centric mindset? Submit your resume and a brief cover letter highlighting your bilingual experience, customer service achievements, and why you’re excited about the opportunity to contribute to brighthush’s mission.