Seasoned Bilingual Customer Support Specialist – Spanish & English – Remote (Waco, TX) – Health Benefits & Enrollment Champion – Empowering Texans with Compassionate, Efficient Guidance at brighthush

About brighthush – Pioneering Health‑Benefit Support for Texans

brighthush is a trailblazer in the health‑services landscape, redefining how Texans access and navigate complex benefit programs. In a state where eligibility rules, enrollment deadlines, and paperwork can feel overwhelming, brighthush brings clarity, compassion, and cutting‑edge technology together to empower every individual. Our mission is simple yet powerful: to make complex benefit programs understandable, accessible, and empowering for every person who needs them. By blending data‑driven tools with a human‑centered approach, we help people confidently navigate the Health Texas program and other vital services.

As a Bilingual Customer Support Specialist, you will become the voice of empathy and expertise. Whether you answer a phone call, respond to a live chat, or guide a caller through an online portal, your work will directly impact the lives of thousands of Texans seeking help and guidance. You will be part of a team that values compassion, precision, and continuous improvement.

Why Join brighthush?

Paid, Comprehensive Training

From day one, you’ll receive a structured, immersive training program that equips you with the knowledge, tools, and confidence to excel in a dynamic call‑center environment. Complete the program and earn a $1.00 per hour increase to your base pay.

Professional Development

Access workshops, conferences, and continuous learning opportunities that help you grow your skill set and advance your career. We invest in your future, not just your present.

Wellness & Support

Our Wellness Program offers resources for physical, emotional, and financial well‑being, including an Employee Assistance Program (EAP) and wellness coaching.

Competitive Compensation & Perks

Enjoy a competitive hourly rate, performance‑based bonuses, and a comprehensive benefits package that covers medical, dental, vision, prescription, and more.

Work‑Life Balance

Flexible remote work after an initial onsite orientation, paid time off, holidays, and short‑ and long‑term disability coverage. We believe your personal life matters as much as your professional life.

Career Growth

Opportunities to advance into supervisory roles, specialized training tracks, and cross‑functional projects within brighthush. Your career path is yours to shape.

Recognition & Rewards

Our Recognition Platform celebrates outstanding contributions and fosters a culture of appreciation. Your hard work will never go unnoticed.

Key Responsibilities

As a Bilingual Customer Support Specialist, you will be the frontline advocate for our callers, providing accurate information and resolving inquiries across multiple channels. Your day will be dynamic, fast‑paced, and deeply rewarding.

• Answer incoming calls, IVR interactions, web chat, and other approved contact methods, adhering to performance standards and confidentiality requirements.
• Deliver clear, accurate information about Health Texas programs, benefits, and enrollment procedures to consumers, prospective enrollees, and their representatives.
• Document every interaction in the appropriate systems, ensuring data integrity and compliance with privacy regulations.
• Execute tasks and transactions—such as account updates, benefit inquiries, and material requests—according to established guidelines.
• Navigate multiple computer systems simultaneously while maintaining high data entry accuracy.
• Coordinate the fulfillment of customer requests for materials via mail, email, or electronic delivery.
• Escalate complex or sensitive issues to the appropriate internal or external teams for resolution.
• Provide translation or interpretation services for non‑English speaking callers, following procedural protocols.
• Communicate proactively with supervisors regarding service delivery challenges or improvement opportunities.
• Meet or exceed Quality Assurance (QA), productivity, and other key performance metrics.
• Participate in required meetings, trainings, and ongoing knowledge updates to stay current on programs and policies.
• Perform additional duties as assigned by management to support team objectives.

Essential Qualifications

• High school diploma or GED (or equivalent education/experience).
• Fluency in both English and Spanish (written and spoken).
• Availability to work shifts between 8:00 am and 6:30 pm CST.
• Strong typing skills and basic computer proficiency (Windows and/or Mac).
• Ability to handle 100+ calls per day, managing repetitive tasks with precision.
• Excellent organizational and prioritization skills, with a high sense of urgency.
• Reliable attendance, especially during the training period.
• Capacity to work onsite on Day 1 for equipment and classroom training.
• Willingness to maintain a webcam during training and meetings as instructed.

Preferred Qualifications

• Prior experience in a call‑center or customer service role, preferably in a bilingual environment.
• Knowledge of health insurance or benefits administration.
• Experience with IVR systems, CRM platforms, and data entry tools.
• Strong problem‑solving skills and the ability to remain calm under pressure.
• Commitment to continuous learning and professional growth.

Skills & Competencies

• Communication: Clear, concise, and empathetic verbal and written communication in both languages.
• Technical Proficiency: Comfortable navigating multiple software applications and data entry systems.
• Customer‑Centric Mindset: Passion for helping others and delivering exceptional service.
• Adaptability: Ability to adjust to changing priorities and new procedures.
• Team Collaboration: Works effectively with colleagues, supervisors, and cross‑functional teams.
• Time Management: Efficiently balances high call volume with accuracy and quality.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Bilingual Customer Service Specialist, you’ll have access to:

• Structured career ladders that lead to supervisory, training, or specialized roles.
• Regular performance reviews and personalized development plans.
• Access to internal training modules, certifications, and tuition reimbursement for relevant courses.
• Participation in cross‑departmental projects that broaden your skill set.
• Mentorship programs pairing you with experienced leaders within brighthush.

Work Environment & Company Culture

Our hybrid model blends the flexibility of remote work with the camaraderie of an onsite team. You’ll start with a full day of onsite orientation to receive equipment and training, then transition to a home office setup that supports productivity and well‑being.

• Professional, distraction‑free workspace with a wired high‑speed internet connection (minimum 20 Mbps download, 5 Mbps upload).
• Two large monitors, laptop, keyboard, mouse, and docking station provided.
• Supportive, inclusive culture that values diversity, equity, and inclusion.
• Regular team huddles, virtual coffee breaks, and social events to foster connection.
• Open communication channels with leadership and peers.

Compensation, Perks, and Benefits

While the base hourly rate starts at $15.00, your total compensation package includes:

• Performance‑based bonuses tied to quality and productivity metrics.
• Health, dental, vision, and prescription coverage.
• Life and disability insurance, along with partial HSA funding.
• Auto, home, renter’s, and pet insurance discounts.
• 401(k) retirement savings plan with company matching.
• Paid time off, holidays, and sick leave.
• Short‑ and long‑term disability coverage.
• Employee assistance program (EAP) for holistic wellness support.
• Tuition reimbursement for approved educational pursuits.
• Recognition platform celebrating employee achievements.

How to Apply

Ready to make a difference in the lives of Texas residents? Click the link below to submit your application and join the brighthush family.

Apply to brighthush

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.