Seasoned Bilingual (English/Spanish) Remote Customer Service Representative – Emergency Roadside Assistance & Member Support Specialist – Full‑Time, High‑Impact Role at brighthush

Welcome to brighthush – Where Every Mile Matters

At brighthush, we’re more than a roadside assistance provider; we’re a community of drivers, travelers, and families who rely on us to keep their journeys safe and stress‑free. With a legacy spanning decades, brighthush blends cutting‑edge technology, a customer‑first philosophy, and a relentless commitment to service excellence. Whether a member is stranded on a quiet country lane or caught in a sudden traffic jam, our instant help and comprehensive benefits transform stressful moments into stories of resilience and support.

Why Your Career Deserves brighthush

As a Remote Customer Service Representative on our Emergency Roadside team, you’ll be the frontline hero who guides members through unexpected vehicle breakdowns, flat tires, fuel shortages, and tow requests. Your empathy, problem‑solving skills, and dedication will keep our members safe, connected, and fully aware of the value their membership delivers. At brighthush, every interaction is an opportunity to make a lasting impact.

Role Overview

We’re looking for a Seasoned Bilingual (English/Spanish) Remote Customer Service Representative who thrives in a fast‑paced, high‑volume environment. You will:

• Serve as the first point of contact for members experiencing roadside emergencies.
• Collect accurate information, assess member needs, and coordinate immediate assistance.
• Review member accounts to maximize benefits, cross‑sell relevant products, and ensure members are fully aware of available discounts.
• Maintain high standards of customer satisfaction, empathy, and professionalism in every interaction.
• Collaborate with dispatch, field technicians, and internal teams to deliver seamless service.

Key Responsibilities

• Exceptional Customer Service: Deliver outstanding service during every member interaction, ensuring a positive experience even in high‑stress situations.
• High‑Volume Call Management: Efficiently handle a large volume of emergency roadside service requests in a fast‑paced call center environment.
• Empathetic Problem Solving: Use active listening and empathy to understand member concerns, gather necessary details, and provide timely solutions.
• Account Analysis & Cross‑Sell: Review member accounts to identify additional products or services that could benefit the member, promoting cross‑sell opportunities.
• Performance Excellence: Meet or exceed performance metrics by following the detailed call intake process and completing calls within target timeframes.
• Data Accuracy: Accurately enter and update member information in our CRM and related systems, ensuring data integrity.
• Collaboration: Work closely with dispatch, field teams, and other departments to coordinate assistance and resolve member issues.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute to process enhancements.

Essential Qualifications

• Education: High school diploma or equivalent.
• Licensing: Must qualify for, obtain, and maintain all applicable state licenses required for selling and/or servicing brighthush products.
• Bilingual Proficiency: Fluent in both English and Spanish, with strong verbal and written communication skills in both languages.
• Customer Service Experience: Minimum 6 months of professional customer service experience, preferably in a call center or remote environment.
• Technical Proficiency: Comfortable navigating multiple applications simultaneously (e.g., internet, Google Maps, email, internal tools). Proficient in basic computer operations and data entry.
• Mathematical Skills: Ability to perform basic calculations (addition, subtraction, percentages) accurately.
• Telephone Etiquette: Demonstrated ability to handle calls with professionalism, courtesy, and empathy.
• Geographical Knowledge: Familiarity with North American road networks and ability to interpret road condition terminology.
• Problem‑Solving: Strong analytical skills to assess member needs and recommend appropriate solutions.
• Adaptability: Ability to work flexible hours, including evenings, weekends, and holidays, and adapt to occasional schedule changes.

Preferred Qualifications

• College coursework in Business, Marketing, Geography, or a related field.
• Professional or technical certifications relevant to customer service or automotive support.
• Experience in a call center environment for at least 6 months.
• Remote work experience, demonstrating self‑discipline and effective communication in a virtual setting.
• Previous exposure to roadside assistance or automotive services.
• Experience promoting brighthush products and services, with a proven track record of cross‑selling and up‑selling.

Skills & Competencies

• Communication: Clear, concise, and empathetic verbal and written communication in both English and Spanish.
• Active Listening: Ability to listen attentively, ask clarifying questions, and confirm understanding.
• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into positive outcomes.
• Time Management: Efficiently manage call flow while maintaining accuracy and quality.
• Team Collaboration: Work effectively with cross‑functional teams, sharing information and supporting collective goals.
• Technology Savvy: Comfortable with CRM systems, mapping tools, and other digital resources.
• Resilience: Maintain composure and professionalism during high‑pressure or emotionally charged situations.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Comprehensive onboarding and ongoing training programs that cover product knowledge, customer service excellence, and industry best practices.
• Tuition assistance up to $5,250 annually, with 80% covered by brighthush.
• Professional certification support with 100% reimbursement for eligible programs.
• Clear career pathways from Customer Service Representative to Team Lead, Operations Manager, or specialized roles in roadside assistance and member services.
• Mentorship and coaching from experienced leaders who are committed to your growth.

Work Environment & Culture

Our remote call center culture is built on trust, flexibility, and collaboration. You will:

• Work from the comfort of your own home, with a reliable internet connection and a quiet workspace.
• Participate in virtual team meetings, training sessions, and social events that foster connection and camaraderie.
• Enjoy a supportive environment where your voice is heard and your contributions are valued.
• Benefit from a culture that celebrates diversity, inclusion, and continuous improvement.

Compensation & Benefits

We offer a competitive compensation package designed to reward performance and support your well‑being.

• Base Pay: $19.00 per hour, with shift premiums for evening, weekend, and holiday hours.
• Language Line Bonus: Weekly subsidy for bilingual representatives handling language line calls.
• Health & Wellness: Comprehensive medical, dental, vision, and prescription coverage, including HSA eligibility.
• Financial Protection: Company‑paid basic life insurance, optional supplemental life, disability coverage, and critical illness options.
• Retirement: 401(k) plan with 3% automatic deferral, up to 50% employee contribution, 50% company match up to 6% of pay, and additional 4% company contribution each pay day.
• Paid Time Off: Accrual‑based PTO that increases with tenure, 10 company‑paid holidays, 1 mental health day, 2 floating holidays, and 1 volunteer day.
• Additional Perks: Complimentary brighthush membership with roadside assistance, travel discounts, adoption assistance program, and more.

How to Apply

Ready to become a hero for our members? Click the button below to submit your application and join the brighthush family.

Apply to brighthush Today

Closing Statement

At brighthush, every call you handle is a chance to turn a roadside crisis into a moment of reassurance. If you are bilingual, customer‑focused, and eager to grow in a supportive, innovative environment, we want to hear from you. Join us and help keep our members safe, connected, and empowered on the road.