Seasoned Bilingual (English/Spanish) Remote Customer Service Specialist – Emergency Roadside Support & Member Advocacy – Join brighthush’s Nationwide Hero Network for High‑Impact Service Excellence

Welcome to brighthush – Where Every Call is a Call to Action

At brighthush, we’re more than a roadside assistance provider; we’re a nationwide network of everyday heroes who keep people moving safely and confidently across the country. With a legacy that spans over a century, brighthush empowers millions of members with reliable travel, insurance, and financial solutions, all backed by cutting‑edge technology and a culture that values empathy, integrity, and continuous growth. Our mission is simple: to give every member the peace of mind that comes from knowing help is just a call away, no matter where they are.

Why brighthush is the Place to Grow Your Career

When you become part of brighthush, you’ll experience a workplace that celebrates diversity, fosters collaboration, and rewards excellence. Our remote‑first approach gives you the flexibility to work from anywhere while staying connected to a vibrant team that shares your passion for helping others. Whether you’re a seasoned customer‑service professional or a bilingual newcomer, brighthush offers the training, tools, and career path to thrive.

Position Overview

We’re seeking a Full‑Time Bilingual (English/Spanish) Remote Customer Service Specialist to serve as the frontline advocate for members experiencing roadside emergencies. In this role, you’ll handle high‑volume inbound calls, provide immediate solutions, and ensure members feel safe and supported during stressful moments. Your empathy, problem‑solving skills, and bilingual fluency will make a tangible difference in people’s lives.

Key Responsibilities

• Deliver exceptional customer service during every member interaction, maintaining a calm, professional demeanor.
• Respond to a high volume of emergency roadside service requests in a fast‑paced call center environment.
• Gather accurate information, assess member needs, and provide timely solutions to get members back on the road.
• Analyze member accounts to identify additional products and services that enhance the member experience.
• Exceed performance metrics by following the detailed call intake process and efficiently managing call flow.
• Document all interactions accurately in the CRM, ensuring data integrity and compliance with privacy standards.
• Escalate complex issues to the appropriate specialist while maintaining ownership of the customer journey.
• Participate in ongoing training and quality assurance initiatives to continuously improve service quality.

Essential Qualifications

• High school diploma or equivalent; college coursework in Business, Marketing, Geography, or related field is a plus.
• Fluent in both English and Spanish, with strong verbal and written communication skills in both languages.
• Minimum 6 months of customer‑service experience, preferably in a call center or remote environment.
• Proficiency in navigating PC systems, using multiple applications simultaneously, and entering data accurately.
• Basic mathematical skills (addition, subtraction, percentages) for quick calculations.
• Strong telephone etiquette, active listening, and conflict‑resolution abilities.
• Knowledge of North American geography and road‑condition terminology.
• Ability to read and interpret maps, travel tools, and directional cues.
• Experience with customer‑interaction models and the ability to apply them consistently.

Preferred Qualifications

• College coursework or certifications in Business, Marketing, Geography, or a related field.
• Experience in a call‑center environment for at least 6 months.
• Remote work experience and familiarity with virtual collaboration tools.
• Previous exposure to promoting brighthush products and services.
• Demonstrated ability to cross‑sell and upsell products based on customer needs.

Skills & Competencies

• Exceptional empathy and the ability to remain calm under pressure.
• Strong interpersonal skills that build trust and rapport quickly.
• Excellent written communication for responding to member inquiries via email or chat.
• Proficiency in toggling between multiple applications (CRM, email, Google Maps, internal tools).
• High attention to detail and commitment to data accuracy.
• Adaptability to shifting schedules, including evenings, weekends, and holidays.
• Self‑motivation and a proactive approach to problem‑solving.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Specialist, you’ll have access to:

• Comprehensive onboarding and continuous training programs that cover product knowledge, customer‑interaction techniques, and industry best practices.
• Mentorship from senior team members and leadership, fostering professional development.
• Clear career pathways to roles such as Team Lead, Operations Manager, or Product Specialist.
• Tuition assistance (up to $5,250 annually) and full reimbursement for eligible professional certifications.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

Work Environment & Culture

Our remote call center model empowers you to work from the comfort of your home while staying connected to a supportive team. You’ll enjoy:

• Flexible scheduling options after training, with opportunities for evening, weekend, and holiday shifts.
• A collaborative culture that values diversity, inclusion, and mutual respect.
• Access to a virtual community of peers, mentors, and leaders through internal communication platforms.
• Regular virtual team‑building events, wellness challenges, and recognition programs.

Compensation & Benefits

We offer a competitive hourly rate of $19.00, with additional shift premiums for evening and weekend work. Bilingual fluency earns a weekly subsidy for language line calls. In addition to base pay, brighthush provides a comprehensive benefits package designed to support your health, financial well‑being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage, dental, and vision benefits.
• Employee Assistance Program offering confidential support services.

Financial Protection & Insurance

• Company‑paid basic life insurance.
• Optional supplemental life and dependent coverage.
• Short‑term and long‑term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan with a 3% automatic deferral upon eligibility and up to 50% employee contribution.
• Company match of 50% on employee contributions up to 6% of pay, with immediate vesting.
• Additional company contribution of 4% of pay each pay day, 100% vested after three years.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO) accrual based on tenure, with up to 12 days annually for new full‑time employees.
• 10 company‑paid holidays annually, plus one mental health day, two floating holidays, and one volunteer day.
• Paid leave programs including parental, bereavement, jury duty, and military leave.

Additional Perks

• Complimentary brighthush membership with roadside assistance and travel discounts.
• Adoption assistance program.
• Volunteer time off and community engagement opportunities.

How to Apply

Ready to become a hero for our members? Submit your application today and join a team that values your bilingual skills, empathy, and dedication to service excellence. We’re excited to meet you!

Job Posting Period

This position will remain open until a qualified candidate is selected. We encourage early applications to secure your spot on the brighthush team.