Seasoned Bilingual Floating Medical Office Customer Service Specialist – Spanish & English – Remote LATAM – Join brighthush

About brighthush

brighthush is a trailblazer in the remote medical office support arena, redefining how healthcare practices across the United States and Latin America manage their front‑line operations. With a mission centered on bridging staffing gaps, streamlining administrative workflows, and elevating patient experience, we partner with a diverse spectrum of medical offices—from solo practitioners to large multi‑specialty groups. Our remote‑first culture champions flexibility, continuous learning, and an unwavering commitment to quality and compliance. As we broaden our presence in LATAM, we are on the lookout for dynamic, bilingual professionals who thrive in fast‑paced, ever‑evolving environments.

Role Overview

The Floating Medical Office Customer Service Specialist is a remote, temporary coverage role designed to fill staffing gaps caused by vacations, sick leave, resignations, or sudden increases in patient volume. Unlike a dedicated assistant, the floating specialist must quickly adapt to a variety of medical practices, each with its own workflows, software systems, and operational protocols. Your primary mission is to maintain seamless patient service and administrative efficiency while minimizing disruption to the client.

Key Responsibilities

• Execute appointment scheduling according to provider preferences and practice‑specific rules.
• Support insurance verification, billing, and prior authorization processes.
• Assist with referral management and coordination of care.
• Follow patient communication protocols, including telephone scripts and email templates.
• Adhere to established escalation procedures for urgent or complex issues.
• Maintain internal documentation standards and update client records accurately.
• Navigate Electronic Medical Record (EMR) systems such as Athenahealth, eClinicalWorks, Nextech, HealthArc, EMA, and proprietary platforms.
• Review and follow client‑specific Standard Operating Procedures (SOPs), operational guides, and daily checklists.
• Adapt quickly to new workflows, provider preferences, and software environments.
• Participate in accelerated onboarding for each new assignment, reviewing client documentation and training materials.
• Provide temporary coverage until the assigned employee returns, ensuring continuity of care.

Essential Qualifications

• Native or fluent proficiency in Spanish and English (written and spoken).
• Prior experience working with U.S.-based medical offices and familiarity with HIPAA regulations.
• Strong ability to learn and transition between different client environments rapidly.
• Proficiency in navigating multiple EMR systems and software platforms.
• Excellent organizational skills and attention to detail.
• Ability to follow detailed SOPs, escalation procedures, and internal documentation standards.
• Reliable, self‑motivated work ethic with a focus on delivering high‑quality service.
• Own a dedicated device (computer or laptop) and a high‑quality headset.
• High‑speed internet connection of at least 100 Mbps.
• Experience with medical office software such as Athenahealth, eClinicalWorks, Nextech, HealthArc, EMA, or similar proprietary systems.

Preferred Qualifications

• Previous experience in a floating or temporary support role.
• Knowledge of additional EMR platforms beyond those listed.
• Experience with telehealth or virtual care coordination.
• Background in medical billing, coding, or insurance verification.
• Strong communication skills in both Spanish and English, with the ability to translate complex medical terminology.
• Prior exposure to the U.S. healthcare regulatory environment and compliance standards.

Skills & Competencies

• Adaptability – thrive in dynamic, multi‑client settings.
• Time Management – prioritize tasks and meet deadlines across multiple practices.
• Technical Proficiency – comfortable learning new software quickly.
• Customer‑Centric Mindset – deliver exceptional patient experience.
• Problem‑Solving – identify issues and implement effective solutions.
• Collaboration – work closely with remote teams and on‑site staff.
• Attention to Detail – maintain accurate records and documentation.
• Compliance Awareness – uphold HIPAA and other regulatory requirements.

Career Growth & Learning Opportunities

• Accelerated onboarding and continuous training on new EMR systems and industry best practices.
• Opportunities to transition into permanent roles within brighthush or partner medical practices.
• Access to a global network of healthcare professionals and mentors.
• Participation in webinars, workshops, and certifications related to medical administration and compliance.
• Potential for career advancement into senior support specialist, team lead, or project management positions.

Work Environment & Culture

• Fully remote, flexible schedule with the ability to work from any LATAM location.
• Supportive, inclusive culture that values diversity and promotes work‑life balance.
• Collaborative team environment with regular check‑ins, feedback loops, and peer support.
• Transparent communication channels and a culture of continuous improvement.
• Access to cutting‑edge technology and tools that streamline workflow.

Compensation & Benefits

• Competitive hourly rate commensurate with experience and qualifications.
• Performance‑based bonuses and incentives for exceptional service.
• Health, dental, and vision insurance options for eligible employees.
• Paid time off and holiday schedule aligned with local regulations.
• Professional development stipend for certifications and training.
• Employee wellness program, including mental health resources and virtual fitness classes.
• Access to a comprehensive benefits portal for easy management of benefits and resources.

How to Apply

Ready to bring your bilingual expertise and passion for patient service to a dynamic, remote role? Click the link below to submit your application and join the brighthush team. We look forward to exploring how your skills can help us deliver seamless care to medical practices across the U.S. and LATAM.