Seasoned Bilingual French & English Customer Onboarding Specialist – Micro & Small Fleet Excellence – Remote (U.S.) – Champion Customer Success & Growth at brighthush

About brighthush

brighthush is a trailblazing fintech that blends cutting‑edge technology with a relentless customer‑first philosophy. Born from the conviction that complex financial processes should feel effortless, we empower small and medium‑sized businesses to streamline payments, manage fleets, and unlock new revenue streams. Our platform rests on a secure, scalable cloud foundation, AI‑driven analytics, and intuitive user interfaces that transform fleet management from a chore into a breeze.

With a culture rooted in innovation, collaboration, and a passion for solving real‑world problems, brighthush has quickly become the trusted partner for enterprises looking to scale rapidly and efficiently. We serve a diverse portfolio of clients—from local delivery startups to regional logistics providers—helping them reduce operational costs, improve compliance, and drive sustainable growth.

Why This Role Matters

As the first point of contact for our Micro and Small Fleet customers, you will shape their entire journey—from the moment they apply to the day they start using our platform. Your work will directly influence customer satisfaction, retention, and the overall success of our product. In a rapidly expanding organization, this role offers a clear path to senior support, product management, or sales enablement positions.

Beyond ensuring a smooth onboarding experience, you will act as a bridge between customers and our internal teams, translating user needs into actionable insights that drive product evolution. Your ability to manage expectations, resolve issues, and champion the customer experience will set the tone for how brighthush is perceived in the market.

Key Responsibilities

In this role, you will be the linchpin of our onboarding process, ensuring a seamless transition for every new customer. Your day‑to‑day tasks will include:

• Salesforce Queue Management: Monitor and respond to incoming customer applications, declines, and support tickets with precision and speed. Prioritize tickets based on urgency and impact, and maintain accurate status updates.
• Automated Engagement Oversight: Track early engagement campaigns, nurture leads through automated email journeys, and maintain a shared inbox with sales representatives to ensure consistent communication.
• Fleet Enrollment Support: Assist customers in enrolling their fleets, ensuring all required documentation is collected, verified, and stored securely. Coordinate with the compliance team to meet regulatory requirements.
• Account Setup & Data Validation: Execute account creation, perform data checks, and maintain high accuracy standards to prevent downstream issues. Validate customer data against internal standards and flag discrepancies.
• Customer Education: Deliver clear, concise explanations of program features and functionality during onboarding interactions. Create and update onboarding guides, FAQs, and video tutorials to support self‑service learning.
• Issue Identification & Escalation: Spot potential roadblocks, communicate them to the relevant teams, and follow up until resolution. Document root causes and recommend process improvements.
• Cross‑Functional Collaboration: Partner with Sales, Product, and Technical Support to ensure a smooth handoff and continuous improvement of onboarding workflows. Attend sprint planning and retrospective meetings to provide customer‑centric feedback.
• Timeline & Expectation Management: Keep customers informed about onboarding milestones, manage expectations, and deliver on promised timelines. Provide regular status updates to stakeholders.

Essential Qualifications

• 0–2 years of experience in customer service, onboarding, or a related field.
• Fluency in both French and English, with excellent verbal and written communication skills.
• Strong customer‑service orientation and a passion for delivering exceptional experiences.
• Proficiency in Salesforce (or similar CRM) and familiarity with onboarding tools such as Siebel or Genesys.
• Advanced skills in Microsoft Office Suite and Google Workspace.
• Exceptional attention to detail, accuracy, and organizational abilities.
• Basic problem‑solving skills and the confidence to handle customer objections.
• Time‑management skills that allow you to juggle multiple tasks and deadlines.

Preferred Qualifications

• Experience working in a fintech or SaaS environment.
• Knowledge of fleet management or payment processing solutions.
• Prior exposure to automated email marketing platforms.
• Experience with data validation and quality assurance processes.

Skills & Competencies

• Communication: Ability to convey complex information in a clear, concise manner.
• Analytical Thinking: Strong data‑driven mindset to identify trends and root causes.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Team Player: Collaborate effectively with cross‑functional teams.
• Customer‑Centric Mindset: Put the customer at the center of every decision.

Career Growth & Learning Benefits

At brighthush, we believe in nurturing talent. As a Customer Onboarding Specialist I, you’ll have access to:

• Mentorship from senior onboarding and product leaders.
• Regular training sessions on new product features, industry trends, and customer success best practices.
• Opportunities to transition into senior onboarding, product management, or sales enablement roles.
• Annual performance reviews that align your career goals with company objectives.
• Access to a curated library of industry certifications and online courses.
• Participation in hackathons and innovation challenges to apply new ideas.

Work Environment & Company Culture

brighthush is a fully remote, diverse, and inclusive workplace. We value:

• Flexibility: Choose your own hours and work from any U.S. location.
• Collaboration: Daily stand‑ups, virtual coffee chats, and cross‑team projects keep us connected.
• Innovation: A culture that encourages experimentation, continuous improvement, and creative problem‑solving.
• Recognition: Regular shout‑outs, spot bonuses, and team celebrations for outstanding contributions.
• Community: Volunteer days, wellness challenges, and cultural exchange events that foster belonging.

Compensation & Benefits

brighthush offers a competitive compensation package that includes:

• Base Salary: $22.00 – $28.50 per hour, commensurate with experience and performance.
• Performance Bonuses: Quarterly or annual bonuses based on individual and team metrics.
• Health & Wellness: Comprehensive medical, dental, and vision insurance plans.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and paid holidays.
• Financial Wellness: Health Savings Account (HSA), Flexible Spending Account (FSA), and tuition reimbursement.
• Life & Disability Insurance: Coverage to protect you and your family.
• Professional Development: Access to online learning platforms and conference sponsorships.
• Tech Stipend: Monthly allowance for home office equipment and high‑speed internet.

How to Apply

Ready to make a real difference for our customers and grow your career at brighthush? Click the link below to submit your application and join our dynamic team.

Apply To This Job

Conclusion

brighthush is looking for a proactive, bilingual Customer Onboarding Specialist I who thrives in a fast‑moving, customer‑centric environment. If you’re passionate about delivering exceptional onboarding experiences, enjoy working with cutting‑edge technology, and want to grow within a supportive, remote organization, we want to hear from you. Join us and help shape the future of fleet management and fintech solutions for businesses worldwide.