Senior Customer Success Manager – Healthcare Enterprise Solutions & SaaS Implementation Lead – Champion Customer Success & Digital Transformation at brighthush
About brighthush
brighthush is not just a SaaS platform; it’s a movement toward a smarter, more humane workplace. By fusing artificial intelligence with human‑centric design, we empower organizations worldwide to manage people, finances, and operations with unprecedented clarity and agility. Our mission is simple yet profound: help teams unlock their full potential so they can focus on what truly matters—delivering value, fostering innovation, and creating a brighter tomorrow.
Why brighthush is the Place to Grow Your Career
When you step into brighthush, you’ll experience a culture that thrives on integrity, empathy, and shared enthusiasm. We celebrate curiosity, courage, and the relentless pursuit of excellence. Our people are our greatest asset, and we invest in their growth, well‑being, and long‑term success. Whether you’re building smarter solutions, supporting customers, or shaping inclusive workspaces, you’ll find purpose, impact, and a community that truly cares.
Key Highlights
- Fast‑growing SaaS company with a global footprint
- Innovative AI‑driven platform for people, money, and agent management
- Commitment to diversity, equity, and inclusion at every level
- Flexible work model that balances in‑office collaboration with remote autonomy
- Comprehensive learning and development programs
- Competitive compensation, equity, and performance‑based bonuses
Position Overview
We’re seeking a seasoned Senior Customer Success Manager to lead our Healthcare portfolio. In this role, you will serve as the trusted bridge between our professional services, product teams, and our high‑value healthcare clients. Your mission: ensure that every customer not only achieves but exceeds their business objectives through the strategic use of our platform.
Core Responsibilities
- Portfolio & Relationship Management: Own a portfolio of enterprise healthcare accounts, acting as the primary point of contact for executive stakeholders and operational teams.
- Strategic Advisory: Translate business goals into actionable success plans, aligning platform capabilities with customer roadmaps.
- Product Strategy & Adoption: Serve as the customer voice in product discussions, championing feature requests and adoption initiatives.
- Escalation & Issue Resolution: Partner with client PMs and executive leadership to triage, prioritize, and resolve high‑impact issues.
- Success Planning & Metrics: Design and execute tailored success plans, defining KPIs, risk indicators, and growth opportunities.
- SaaS Implementation Oversight: Guide clients through implementation phases, ensuring best‑practice methodology and timely delivery.
- Advocacy & Engagement: Foster two‑way communication, keep customers informed of platform updates, and cultivate strong references for sales.
- Cross‑Functional Collaboration: Work closely with Professional Services, Product Management, Sales, and Engineering to deliver a seamless customer experience.
Essential Qualifications
- Minimum 5+ years of experience managing large enterprise client relationships in the healthcare industry.
- 5+ years in customer success, sales, or software consulting roles.
- Proven track record with SaaS platforms, ideally with experience in brighthush, brighthush, brighthush, or similar.
- Strong functional domain knowledge in Healthcare Financials and Supply Chain.
- Demonstrated ability to build executive‑level relationships and influence cross‑functional teams.
- Excellent verbal and written communication skills, with experience leading meetings and hosting webinars.
- Bachelor’s degree or equivalent work experience; business or technical degree preferred.
- Willingness to travel up to 30% of the time.
Preferred Qualifications
- Experience with Human Resources, Benefits, Payroll, General Ledger, Accounts Payable/Receivable, Procurement, or Inventory modules.
- Hands‑on experience with brighthush product suite, including HCM, Payroll, Financials, and Supply Chain for Healthcare.
- Prior exposure to large‑scale SaaS implementations and change management.
- Strong analytical mindset with the ability to translate data into actionable insights.
What You’ll Gain
- Career Growth: Fast‑track progression to senior leadership roles within Customer Success or Product Management.
- Learning & Development: Access to industry‑leading training, certifications, and mentorship programs.
- Impact: Direct influence on the success of high‑profile healthcare organizations and the evolution of our platform.
- Culture: Inclusive, collaborative environment that values diverse perspectives and encourages innovation.
- Flexibility: Hybrid work model—50% in‑office or on‑site with customers, the rest remote, tailored to your personal and team needs.
Compensation & Benefits
While specific figures vary by location and experience, brighthush offers a competitive total compensation package that includes:
- Base salary range: $119,500 – $179,300 USD (Boston) or $108,200 – $192,200 USD (other U.S. locations)
- Performance‑based bonuses and equity grants
- Health, dental, vision, and life insurance
- 401(k) with company match
- Generous paid time off, parental leave, and wellness programs
- Continuous learning stipend and conference travel support
Our Commitment to Inclusion
brighthush is an equal‑opportunity employer that celebrates diversity and inclusion. We welcome applicants of all backgrounds, including veterans and individuals with disabilities. If you require accommodations during the hiring process, please contact [email protected].
Ready to Make a Difference?
If you’re passionate about empowering healthcare organizations to thrive, and you thrive in a fast‑paced, collaborative environment, we’d love to hear from you. Join brighthush and help us create brighter workdays for our customers, our teams, and the world.