Seasoned Bilingual LATAM Virtual Assistant & Logistics & Customer Support Specialist – Remote, Spanish & English Proficiency

About brighthush

brighthush is a trailblazing U.S.-based logistics powerhouse that specializes in delivering cutting‑edge supply‑chain solutions to the home improvement and construction markets. With a global footprint that spans North America, Latin America, and beyond, we empower homeowners, contractors, and retailers to bring their projects to life faster, safer, and more cost‑effectively. Our mission is simple: to make every project a success story by combining data‑driven insights, innovative technology, and a relentless focus on customer delight.

At brighthush, we believe that the future of logistics is remote, collaborative, and continuously evolving. That’s why we’re expanding our virtual workforce and inviting talented, bilingual professionals to join a culture that values autonomy, creativity, and professional growth. If you thrive in a fast‑paced, data‑rich environment and are passionate about delivering world‑class service, you’ll find a home here.

Why Join brighthush?

• Fully Remote Flexibility: Operate from any location in LATAM with a reliable, high‑speed internet connection.
• Competitive Compensation: Earn a base rate plus performance‑based bonuses that reward consistency, accuracy, and initiative.
• Career Advancement: Clear pathways to senior support, operations, or project coordination roles – and even full‑time positions within brighthush.
• Ongoing Learning: Access to a library of online courses, webinars, and mentorship from industry leaders.
• Inclusive Culture: A supportive community that celebrates diversity, bilingual communication, and work‑life harmony.

Key Responsibilities

As a Virtual Assistant at brighthush, you will serve as the vital bridge between our U.S. headquarters and our global clientele. Your daily tasks will include, but are not limited to:

• Responding to customer inquiries via email, phone, and live chat with clarity, empathy, and a commitment to timely resolution.
• Coordinating logistics for product deliveries, returns, and inventory across multiple regions, ensuring seamless flow and minimal disruption.
• Maintaining and updating contact and vendor databases, guaranteeing data integrity and accessibility for all stakeholders.
• Inputting large volumes of data into proprietary systems, including order details, shipment tracking, and customer feedback.
• Scheduling meetings, appointments, and conference calls for internal teams and external partners, optimizing calendars for maximum efficiency.
• Proactively identifying and escalating service issues, proposing solutions, and following up to ensure customer satisfaction.
• Collaborating with sales, operations, and IT teams to streamline processes, implement best practices, and drive continuous improvement.
• Monitoring performance metrics, preparing weekly reports, and recommending actionable improvements to enhance operational efficiency.

Essential Qualifications

• Bilingual proficiency in Spanish and English (C1 level or higher) with excellent written and verbal communication skills.
• Minimum of 1 year of experience in customer service, data entry, or a related role.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Gmail, Meet, Docs, Sheets, Slides).
• Experience with CRM and inventory management tools (Salesforce, HubSpot, or similar platforms) is highly desirable.
• Strong organizational skills, with the ability to prioritize tasks and manage multiple deadlines simultaneously.
• Self‑motivated, detail‑oriented, and capable of working independently while maintaining high communication standards.
• Reliable personal laptop/desktop, high‑quality headset, and a minimum 100 Mbps internet connection.

Preferred Qualifications

• Background in logistics, supply chain, or warehouse operations.
• Knowledge of U.S. retail standards and compliance regulations.
• Familiarity with project management tools such as Asana, Trello, or Monday.com.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Basic understanding of Spanish dialects across LATAM to better serve regional clients.

Skills & Competencies

• Exceptional written and verbal communication in both Spanish and English.
• Strong analytical mindset with the ability to interpret data and generate actionable insights.
• Problem‑solving aptitude and a proactive approach to challenges.
• Adaptability to evolving technologies and processes.
• High level of professionalism and confidentiality when handling sensitive information.
• Team player who thrives in a collaborative, cross‑functional environment.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibility and expertise. As a Virtual Assistant, you will have the chance to:

• Progress into senior support or operations roles within the organization.
• Participate in leadership development programs and cross‑departmental projects.
• Earn certifications in logistics, supply chain management, or customer experience through our partnerships with industry leaders.
• Attend virtual conferences, workshops, and webinars to stay ahead of industry trends.
• Contribute to process improvement initiatives that shape the future of our remote workforce.

Work Environment & Culture

brighthush fosters a culture of trust, transparency, and continuous improvement. Our remote teams operate on a flexible schedule, but we maintain consistent communication through:

• Daily stand‑up meetings via Google Meet.
• Weekly performance reviews and goal‑setting sessions.
• Monthly virtual team‑building events and cultural celebrations.
• Open channels for feedback and suggestions through our internal Slack workspace.

We celebrate diversity and encourage employees to bring their authentic selves to work. Our inclusive policies ensure that every team member feels valued and empowered to contribute.

Compensation & Benefits

As an independent contractor, you will receive:

• Competitive hourly rate (converted to local currency).
• Reliability bonus of $25 USD (paid in local currency) for consistent performance.
• Productivity bonus of $50 USD for exceeding targets.
• Consecutive reliability bonus of $50 USD for maintaining streaks of high performance.
• Access to a comprehensive benefits package, including health insurance options, retirement contributions, and paid time off (subject to local regulations).

All bonuses are paid in local currency and are contingent upon meeting predefined metrics. As a contractor, you are responsible for managing your own tax, health, and social security contributions.

How to Apply

Ready to join a forward‑thinking organization that values your bilingual skills and customer‑centric mindset? Click the link below to submit your application and take the first step toward an exciting remote career with brighthush.

Apply to brighthush Today

Closing Statement

At brighthush, we are committed to delivering exceptional service to our clients while empowering our team members to grow professionally and personally. If you are a dedicated, bilingual Virtual Assistant with a passion for logistics and customer support, we invite you to bring your expertise to our dynamic remote team. Join us and help shape the future of home improvement logistics across LATAM and beyond.