Senior French Customer Support Specialist – Remote & On‑Site Roles in Greece, Multilingual Experience, Customer Success Champion

About brighthush

brighthush is a global powerhouse in customer experience, redefining how brands connect with their audiences across the world. With a footprint in more than 30 countries and a portfolio that spans e‑commerce, fintech, travel, and consumer goods, we empower businesses to deliver seamless, personalized support that transforms first‑time buyers into lifelong advocates. Our culture is built on curiosity, collaboration, and a relentless focus on continuous improvement. If you thrive in a fast‑moving environment and want to make a tangible impact on customer satisfaction, brighthush is the place for you.

Why This Role Is a Game‑Changer for Your Career

As a French Customer Support Specialist at brighthush, you become the voice that shapes the experience of our French‑speaking clients worldwide. Whether you work from the comfort of your home or from one of our modern office spaces in Greece, you’ll enjoy flexible hours, a supportive team, and a clear path for career advancement. Your daily interactions will directly influence customer loyalty, brand reputation, and the overall success of our clients’ businesses. This is more than a job – it’s a chance to be part of a global movement that puts customers at the heart of everything we do.

Key Responsibilities – What You’ll Do Every Day

• Multi‑Channel Support: Handle incoming inquiries via live chat, email, and phone, ensuring a consistent and high‑quality experience across all touchpoints.
• Customer Needs Assessment: Quickly identify and understand each customer’s issue, providing tailored solutions that meet or exceed expectations.
• Relationship Building: Foster trust and rapport through open, proactive communication, turning challenging interactions into positive outcomes.
• Accurate Documentation: Log all customer interactions in our CRM, update account details, and file relevant documents to maintain a single source of truth.
• Process Adherence: Follow established communication protocols, quality guidelines, and company policies to ensure compliance and consistency.
• Continuous Improvement: Participate in regular feedback sessions, share insights on common pain points, and contribute to the evolution of support processes.
• Team Collaboration: Work closely with product, engineering, and quality assurance teams to resolve complex issues and share customer insights that drive product enhancements.
• Performance Metrics: Monitor and report on key performance indicators such as CSAT, NPS, first‑contact resolution, and average handling time, using data to drive personal and team improvement.
• Training & Mentorship: Mentor new hires and share best practices, helping to elevate the overall quality of the support team.
• Language & Cultural Advocacy: Serve as a cultural liaison, ensuring that French‑speaking customers feel understood and valued in every interaction.

Essential Qualifications – What We Expect From You

• Fluency in French (C1–C2): Native‑level proficiency in speaking, reading, and writing, with a strong grasp of idiomatic expressions and cultural nuances.
• Strong English Skills (B2–C1): Ability to communicate clearly with internal teams and stakeholders, both verbally and in writing.
• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable navigating web-based tools and CRMs.
• Excellent Phone Etiquette: Demonstrated ability to handle high‑volume calls with professionalism, empathy, and composure.
• Active Listening & Problem‑Solving: Skilled at diagnosing issues quickly and proposing effective solutions.
• Strong Written Communication: Ability to draft clear, concise, and engaging emails and chat responses.
• Customer‑Centric Mindset: Passion for delivering outstanding service and a willingness to go the extra mile for customers.
• Time Management & Multitasking: Proven ability to prioritize tasks, manage time effectively, and thrive in a dynamic environment.
• Adaptability: Comfortable working in a fast‑paced, evolving environment with changing priorities.

Preferred Qualifications – Bonus Points That Set You Apart

• Experience in a customer support role within a multinational or tech‑centric company.
• Knowledge of CRM platforms such as Zendesk, Freshdesk, or Salesforce.
• Familiarity with basic troubleshooting for e‑commerce or SaaS products.
• Additional language skills (e.g., Greek, Spanish, Portuguese) are a plus.
• Experience with data analysis tools (Excel, Power BI) to interpret support metrics.
• Previous involvement in process improvement or quality assurance initiatives.

Core Skills & Competencies – What Makes You Successful

• Exceptional Verbal & Written Communication: Clear, concise, and engaging across all channels.
• Empathy & Emotional Intelligence: Ability to understand and respond to customer emotions.
• Analytical Thinking & Problem‑Solving: Diagnose issues and devise effective solutions.
• Adaptability: Thrive in changing priorities and fast‑paced workflows.
• Team Collaboration: Work effectively with cross‑functional teams.
• Proactive Learning: Continuous self‑development and curiosity.
• Attention to Detail: Accurate documentation and adherence to processes.
• Resilience: Maintain composure under pressure and handle challenging interactions.

Career Growth & Learning Opportunities – Your Path to Success

At brighthush, we believe in nurturing talent from within. As a French Customer Support Specialist, you will have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular performance reviews with clear metrics and growth pathways.
• Internal mobility into senior support roles, quality assurance, product management, or customer success leadership.
• Access to a curated library of e‑learning courses, webinars, and industry certifications (e.g., Zendesk Certified Support Specialist, Salesforce Administrator).
• Participation in cross‑departmental projects that influence product roadmaps and customer experience strategies.
• Annual conference attendance and speaking opportunities to showcase your expertise.
• Leadership development programs for high‑potential employees.

Work Environment & Culture at brighthush

Our Greek offices are designed to inspire creativity and collaboration, featuring open workspaces, quiet zones, and state‑of‑the‑art meeting rooms. For remote workers, we provide a comprehensive home‑office stipend and a digital collaboration toolkit. We celebrate diversity, encourage open dialogue, and host regular team‑building events, both virtual and in‑person. At brighthush, you’ll find a culture that values work‑life balance, continuous learning, and a shared commitment to excellence.

Compensation, Perks, and Benefits – We Reward Your Excellence

• Competitive Base Salary: Market‑aligned compensation that rewards experience and performance.
• Monthly Performance Bonuses: Earn additional rewards based on key metrics such as CSAT, first‑contact resolution, and customer retention.
• Meal Vouchers: Monthly vouchers to support healthy eating habits.
• Health & Wellness: Comprehensive health insurance, dental coverage, and mental health resources.
• Continuous Training: Unlimited access to learning platforms, including Udemy, LinkedIn Learning, and industry‑specific courses.
• Relocation Package: For candidates moving from abroad, we cover travel expenses, provide a temporary housing allowance, and assist with visa and relocation logistics.
• Additional perks such as gym memberships, flexible work hours, and a generous paid‑time‑off policy.
• Annual company retreats and team‑building excursions.
• Employee recognition programs and peer‑to‑peer awards.

How to Apply – Take the Next Step in Your Career

Ready to take the next step in your customer support career? Submit your application through the link below, and our recruitment team will guide you through the next stages. We look forward to discovering how your passion for the French language and dedication to customer success can help brighthush continue to set industry standards.