Seasoned Bilingual Remote Customer Experience Specialist – Full‑Time, Competitive Compensation, Rapid Career Growth, Comprehensive Benefits, Flexible Scheduling – Join brighthush

Welcome to brighthush – The Future of Connected Living

At brighthush, we’re more than a technology provider; we’re the architects of seamless, high‑quality experiences that bring people together. From satellite television and live‑streaming to on‑demand content, smart‑home installation, and mobile services, our portfolio touches millions of households across the United States. Our mission is simple yet powerful: to connect people to the moments that matter most, using technology that is intuitive, reliable, and always evolving.

In a world where entertainment, connectivity, and everyday life are increasingly intertwined, brighthush stands at the forefront of this convergence. We empower families to share moments, remote workers to stay productive, and homeowners to automate their lives with ease. If you thrive in a fast‑paced, customer‑centric environment and want to grow your career while earning competitive pay, brighthush is the place for you.

Why brighthush Is the Ideal Place to Build Your Career

At brighthush, we believe that innovation is fueled by a culture that values curiosity, collaboration, and customer delight. Here’s what you’ll experience:

• Being part of a forward‑thinking team that champions innovation and customer satisfaction.
• Enjoying a fully remote work model that gives you the freedom to design your own workspace.
• Accessing a comprehensive benefits package that supports your health, financial security, and personal growth.
• Advancing quickly through a clear, merit‑based career ladder.
• Participating in a culture that celebrates diversity, equity, and inclusion.
• Receiving ongoing professional development and leadership training.
• Working with cutting‑edge technology and tools that keep you ahead of industry trends.

Position Overview

We are hiring a Bilingual Remote Customer Experience Specialist to join our Customer Experience team. In this role, you will be the first point of contact for customers seeking assistance with billing, programming, and technical troubleshooting. You will also promote brighthush’s products and services, ensuring that every customer leaves the conversation satisfied and empowered.

Key Highlights

• Full‑time, remote position with flexible scheduling (including evenings, weekends, and holidays).
• Competitive base pay of $15.00 per hour, plus a $0.50 language differential for Spanish‑speaking shifts after 6 PM and on weekends.
• Full‑time paid training and ongoing professional development.
• Clear career path with opportunities to advance two levels within the first year.
• Comprehensive benefits package, including health, dental, vision, life insurance, HSA, 401(k) with company match, employee stock purchase program, and tuition reimbursement.
• Exclusive perks such as complimentary brighthush TV service, discounted streaming bundles, and mobile plan discounts.
• Company‑provided equipment and a dedicated home office setup.

Key Responsibilities

• Handle a high volume of inbound calls, providing timely, accurate, and courteous support for billing inquiries, programming questions, and technical issues.
• Diagnose and resolve customer problems using a combination of troubleshooting scripts, knowledge base resources, and real‑time problem‑solving skills.
• Promote brighthush products and services, upselling where appropriate to enhance the customer experience and drive revenue.
• Maintain detailed, accurate records of customer interactions in the CRM system, ensuring data integrity and compliance with privacy standards.
• Collaborate with cross‑functional teams (Technical Support, Billing, Sales) to resolve complex issues and improve service processes.
• Participate in continuous improvement initiatives, providing feedback on scripts, knowledge base content, and customer experience metrics.
• Adhere to all company policies, quality standards, and performance metrics, including call handling time, first‑contact resolution, and customer satisfaction scores.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Minimum six months of customer service or technical support experience.
• Fluency in English and Spanish (both written and spoken).
• Strong communication skills, with the ability to explain technical concepts in simple terms.
• Reliable, high‑speed internet connection (minimum 25 Mbps download, 2 Mbps upload) and a dedicated, quiet workspace.
• Smartphone or device with active data network for remote connectivity.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Pre‑employment screening (drug test, DMV check) required.
• Resides in one of the following states: Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, Tennessee, Wyoming, or Texas.

Preferred Qualifications

• Experience in the media, telecommunications, or technology support industry.
• Knowledge of satellite or streaming technology and common consumer devices.
• Previous exposure to CRM platforms (e.g., Salesforce).
• Experience with upselling or cross‑selling services.
• Demonstrated ability to work independently while maintaining high productivity.

Skills & Competencies

• Customer‑first mindset with a passion for delivering exceptional service.
• Problem‑solving and analytical thinking.
• Adaptability and resilience in a dynamic environment.
• Strong multitasking and time‑management skills.
• Integrity and adherence to ethical standards.
• Team collaboration and knowledge sharing.

Work Environment & Culture at brighthush

At brighthush, we believe that a supportive, inclusive culture fuels innovation and drives success. Our remote workforce enjoys:

• Flexible work hours that accommodate personal commitments.
• Regular virtual team meetings, town halls, and social events.
• Access to a vibrant online community where employees share ideas, celebrate achievements, and support one another.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Opportunities to collaborate across departments, fostering a holistic understanding of our business.

Career Growth & Development

We are dedicated to nurturing talent and providing clear pathways for advancement. As a Customer Experience Specialist, you will:

• Receive structured onboarding and ongoing training modules covering product knowledge, customer service excellence, and technical troubleshooting.
• Be eligible for internal promotions to senior support roles, team lead positions, or cross‑functional opportunities in sales, product, or operations.
• Participate in leadership development programs, mentorship, and skill‑building workshops.
• Benefit from a tuition reimbursement program that supports further education and certifications.
• Have access to a career development portal that tracks progress, sets goals, and recommends learning resources.

Compensation & Benefits

Base pay starts at $15.00 per hour, with an additional $0.50 per hour for Spanish‑language shifts after 6 PM and on weekends. Your total compensation will also include:

• Health, dental, and vision insurance plans.
• Life insurance and HSA options.
• 401(k) plan with company match.
• Employee Stock Purchase Program.
• Paid time off, including vacation, sick leave, and holidays.
• Tuition reimbursement for approved courses and certifications.
• Exclusive perks: complimentary brighthush TV service, discounted streaming bundles, and mobile plan discounts.
• Annual wellness stipend for home office upgrades or fitness memberships.

Equipment & Home Office Requirements

brighthush will provide:

• PC tower, power adapter, two monitors, and all necessary cables.
• USB headset, keyboard, mouse, webcam, and Ethernet cable.
• Company‑issued laptop for mobile work (if needed).

All equipment is considered leased and remains the property of brighthush. Employees are responsible for maintaining and, if necessary, replacing accessories after the initial 30‑day warranty period.

In addition, you must have a stable, wired internet connection (minimum 25 Mbps download, 2 Mbps upload) and a dedicated, quiet workspace. All costs related to meeting these requirements are the employee’s responsibility.

Application Process

Ready to join brighthush? Submit your application through our careers portal. The hiring process includes:

• Online application and resume submission.
• Pre‑employment screening (drug test, DMV check).
• Initial phone interview with a hiring manager.
• Technical assessment and role‑specific scenario questions.
• Final interview with senior leadership.

We value your time and aim to complete the hiring process within two weeks of your application. If you have any questions, feel free to reach out to our recruiting team at [email protected].

Apply Today and Shape the Future of Customer Experience

At brighthush, your expertise will help millions of customers enjoy flawless entertainment and connectivity. If you are a bilingual professional who thrives in a fast‑moving, customer‑centric environment, we want to hear from you. Join us and be part of a team that values innovation, collaboration, and personal growth.