Seasoned Bilingual Spanish Customer Success & Technical Support Specialist – Remote, Full‑Time, Flexible Hours – Leading Telecom Innovation, Customer Delight, and Technical Excellence at brighthush

About brighthush – Pioneering the Future of Connectivity

brighthush is a trailblazing force in the telecommunications landscape, delivering state‑of‑the‑art satellite and broadband solutions that connect millions of households across the United States. Our mission is simple yet powerful: empower every customer with reliable, high‑quality service while fostering a culture of continuous learning, collaboration, and inclusivity. With a rapidly expanding footprint, we are redefining how people stay connected, work remotely, and enjoy entertainment in an increasingly digital world.

Why Join brighthush? – A Career That Makes an Impact

At brighthush, you’ll be part of a high‑performing, global organization that values innovation, integrity, and customer focus. We offer a flexible, remote work model that lets you balance your professional and personal life while still being part of a dynamic team. Our culture is built on open communication, mentorship, and a shared commitment to excellence. Whether you’re just starting your career or looking to advance your expertise, brighthush provides the resources, training, and opportunities to help you grow.

Key Responsibilities – Your Role as the Frontline Advocate

As a Bilingual Spanish Customer Success & Technical Support Specialist, you will be the first point of contact for our customers, ensuring they receive exceptional support and guidance. Your day‑to‑day duties will include:

• Customer Interaction: Handle inbound and outbound customer calls, emails, and chat sessions in both English and Spanish, ensuring a seamless, positive experience.
• Technical Troubleshooting: Diagnose and resolve a wide range of technical issues related to satellite TV, broadband, and other telecommunications services using our proprietary support tools.
• Product Promotion: Identify opportunities to upsell and cross‑sell brighthush products and services, contributing to revenue growth and customer satisfaction.
• Data Management: Accurately record all customer interactions, issue resolutions, and follow‑up actions in our CRM system.
• Compliance & Quality: Adhere to company policies, industry regulations, and quality standards, including data privacy and security protocols.
• Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to process improvements that enhance customer experience.
• Team Collaboration: Work closely with engineering, product, and sales teams to relay customer feedback and drive product enhancements.
• Escalation Management: Escalate complex technical issues to senior support engineers and follow up to ensure timely resolution.

Essential Qualifications – What We Expect

We’re looking for candidates who meet the following baseline criteria:

• High school diploma or GED equivalent.
• Minimum of 6 months of customer service or technical support experience.
• Fluency in both English and Spanish (written and spoken).
• Strong problem‑solving skills and the ability to think critically under pressure.
• Excellent communication skills, with a friendly, professional tone.
• Reliable internet connection, a smartphone with data, and a quiet workspace.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Residency in one of the following states: Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, Tennessee, Wyoming, or Texas.
• Basic proficiency with Windows PCs, USB peripherals (headset, keyboard, mouse, webcam), and Ethernet connectivity.

Preferred Qualifications – What Sets You Apart

While not mandatory, the following experience and credentials will set you apart:

• Experience in the telecommunications or IT support industry.
• Knowledge of satellite TV or broadband technologies.
• Previous exposure to CRM systems such as our proprietary platform or other industry‑standard systems.
• Certification in customer service or technical support (e.g., industry‑standard certifications).
• Experience with remote work tools and virtual collaboration platforms.
• Experience in a high‑volume call center environment.

Skills & Competencies – The Ideal Candidate

The ideal candidate will possess a blend of technical aptitude, interpersonal finesse, and a proactive mindset. Key competencies include:

• Technical Aptitude: Comfortable troubleshooting hardware and software issues, configuring devices, and using diagnostic tools.
• Multitasking: Ability to manage multiple customer interactions simultaneously while maintaining high quality.
• Strong organizational skills and attention to detail.
• Adaptability to changing priorities and evolving technology.
• Team player with a proactive mindset and a willingness to share knowledge.
• Customer‑centric attitude, always striving to exceed expectations.
• Proficiency with remote collaboration tools such as Zoom, Teams, and Slack.
• Basic data analysis skills to identify trends and report on key metrics.

Career Growth & Learning Opportunities – Invest in Your Future

At brighthush, we believe in investing in our people. As a Customer Success & Technical Support Specialist, you’ll have access to a wealth of development resources:

• Comprehensive onboarding and ongoing training programs covering product knowledge, technical troubleshooting, and customer engagement best practices.
• Mentorship from senior support engineers and product specialists.
• Clear career pathways to roles such as Technical Support Specialist, Account Manager, or Product Trainer.
• Access to internal certifications and industry‑recognized credentials.
• Regular performance reviews and personalized development plans.
• Opportunities to lead projects, contribute to product roadmaps, and influence company strategy.
• Cross‑functional exposure to sales, engineering, and product teams.

Work Environment & Culture – Remote, Yet Connected

Working remotely from the comfort of your own home, you’ll still feel connected to a vibrant, collaborative team. Our culture is defined by:

• Open communication channels, including weekly virtual town halls and real‑time chat groups.
• Inclusive policies that celebrate diversity and promote equal opportunity.
• Employee resource groups that support professional growth and community building.
• Regular virtual team‑building events, such as game nights, wellness challenges, and skill‑sharing workshops.
• A focus on work‑life balance, with flexible scheduling and generous paid time off.
• Access to a digital library of learning resources, webinars, and industry conferences.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits – Competitive and Comprehensive

Base Salary: $31,200 per year (competitive for entry‑level remote positions in the telecommunications sector). Benefits Package:

• 401(k) retirement plan with company match.
• Health, dental, and vision insurance options.
• Paid time off (vacation, sick leave, and holidays).
• Tuition reimbursement for approved courses and certifications.
• Employee assistance program and wellness resources.
• Employee discount program for brighthush products and services.
• Regular performance‑based bonuses and incentive programs.
• Flexible work schedule and remote work stipend.
• Access to a company‑wide wellness app and mental health support.

How to Apply – Take the Next Step

If you’re ready to bring your bilingual customer service expertise to a forward‑thinking, technology‑driven company, we’d love to hear from you. Click the link below to submit your application and join the brighthush team today!

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Closing Statement – Join the brighthush Revolution

At brighthush, we’re not just offering a job – we’re offering a platform for you to grow, innovate, and make a tangible difference in the lives of our customers. If you’re passionate about technology, fluent in Spanish and English, and eager to thrive in a flexible, remote environment, we encourage you to apply now. Join us and help shape the future of telecommunications, one satisfied customer at a time.