Seasoned Bilingual (Spanish/English) Remote Customer Service Representative – Global Digital Business Support Specialist at brighthush – Elevate Customer Experience Worldwide

About brighthush

brighthush is a global pioneer in digital business services, empowering some of the world’s most iconic brands to streamline operations, elevate customer experiences, and accelerate sustainable growth. With a presence in more than 120 countries and a workforce of over 500,000 professionals fluent in 300 languages, brighthush sits at the intersection of innovation, technology, and community impact. We believe that every interaction matters, and we’re committed to delivering excellence, empathy, and efficiency in every customer touchpoint.

Why Join brighthush?

As a Remote Customer Service Representative, you’ll be part of a dynamic, high‑velocity environment that values agility, creativity, and collaboration. You’ll work with state‑of‑the‑art web‑based tools, receive continuous training, and have the opportunity to grow into leadership roles or specialized technical tracks. At brighthush, we celebrate diversity, champion inclusion, and invest in the well‑being of our team members through comprehensive health, wellness, and financial benefits. Our culture is built on trust, flexibility, and a shared commitment to making a positive impact on the world.

Key Responsibilities

• Customer Interaction: Serve as the primary point of contact for Spanish‑ and English‑speaking customers, handling inbound and outbound communications with professionalism and empathy.
• Issue Resolution: Diagnose and resolve a wide range of customer inquiries, aiming for first‑contact resolution while maintaining high quality standards.
• Data Management: Accurately log all interactions, follow company protocols, and maintain confidentiality of sensitive customer information.
• Escalation & Collaboration: Identify complex issues, collaborate with cross‑functional teams, and elevate matters to appropriate stakeholders when necessary.
• Continuous Improvement: Provide actionable feedback on recurring issues, suggest process enhancements, and participate in quality assurance initiatives.
• Upselling & Cross‑Selling: Identify opportunities to promote relevant products or services, contributing to revenue growth while ensuring customer satisfaction.
• Shift Flexibility: Work within a structured schedule that may include a variety of shifts, demonstrating adaptability and reliability.
• Team Collaboration: Participate in virtual huddles, knowledge‑sharing sessions, and cross‑departmental projects to foster a collaborative environment.
• Product Knowledge: Continuously deepen your understanding of brighthush’s digital solutions, staying current with new features and industry trends.

Essential Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Age 18 or older.
• Typing speed of at least 25 words per minute.
• Proficient with desktop computer systems and general knowledge of Windows‑based environments.
• Strong bilingual proficiency in Spanish and English (both written and spoken).
• Reliable internet connection with a minimum of 15 Mbps download and 10 Mbps upload speeds.
• Strong time‑management skills and the ability to multitask in a fast‑paced environment.

Preferred Qualifications

• Prior experience in a call center or customer support role.
• Sales experience or a proven track record of upselling.
• College degree (any field) – not required but highly valued.
• Experience with CRM or ticketing systems.
• Knowledge of digital business services or technology solutions.
• Experience working remotely in a distributed team environment.

Core Skills & Competencies

• Process Excellence: Adherence to established procedures, continuous improvement mindset.
• Collaboration: Ability to work effectively with teammates, supervisors, and support departments.
• Communication: Exceptional listening, speaking, and writing skills in both languages.
• Organizational Skills: Strong time‑management, multitasking, and problem‑solving abilities.
• Emotional Intelligence: Self‑awareness, empathy, and composure under pressure.
• Open‑Mindedness: Willingness to receive feedback, adapt to evolving policies, and embrace change.
• Critical Thinking: Analytical mindset, quick decision‑making, and solution orientation.
• Tech Savviness: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Customer Service Representative, you’ll have access to a wealth of development resources designed to accelerate your career trajectory:

• Structured onboarding and continuous learning modules covering product knowledge, customer psychology, and advanced communication techniques.
• Mentorship programs pairing you with seasoned leaders who guide your professional development.
• Clear performance metrics that unlock promotions to senior support roles, team lead positions, or specialized technical tracks.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual skill‑based bonuses and recognition programs that reward excellence and innovation.
• Access to a digital learning library with courses on leadership, data analytics, and emerging technologies.

Work Environment & Culture at brighthush

Our remote culture is built on trust, flexibility, and collaboration. You’ll enjoy:

• Fully equipped home‑office stipend to ensure a productive workspace.
• Regular virtual team huddles, town‑hall meetings, and social events.
• A culture of inclusion where every voice is heard and valued.
• Commitment to mental health with access to counseling services, wellness apps, and paid personal time off.
• Community outreach initiatives that allow you to give back and make a difference.
• Annual virtual retreats and quarterly hackathons that foster creativity and camaraderie.

Compensation, Perks & Benefits

While specific compensation details are tailored to individual experience and location, brighthush offers a competitive salary package that includes:

• Health, vision, and dental coverage for you and your family.
• Flexible paid time off, including personal and mental health days.
• 401(k) retirement plan with company match.
• Life and critical‑care insurance.
• Pet insurance, flexible spending accounts, and employee discounts.
• Professional development budget and tuition reimbursement for relevant courses.
• Employee stock purchase plan and performance‑based equity options.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.

Remote Work Requirements

To ensure a seamless customer experience, we require:

• A dedicated workspace near your router.
• Hardwired Ethernet connection with a minimum of 15 Mbps download and 10 Mbps upload speeds, and an ISP ping under 50 ms.
• Proven internet speed test results.
• Compliance with security protocols and data protection standards.
• Availability for scheduled shifts, including evenings, weekends, and occasional on‑call duties.

Eligibility & Application Process

Remote positions are open to residents of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. If you meet the eligibility criteria, we invite you to apply now. The application deadline is ongoing until positions are filled.

How to Apply

Ready to bring your bilingual expertise to a global leader? Click the link below to start your application and join the brighthush family:

Apply to this job

Closing Statement

At brighthush, we’re not just a company – we’re a community that thrives on innovation, empathy, and shared success. If you’re passionate about delivering exceptional customer experiences, fluent in Spanish and English, and eager to grow in a supportive, forward‑thinking environment, we want to hear from you. Join us and help shape the future of digital business services while advancing your career on your own terms.