Seasoned Bilingual Spanish‑Speaking Remote Customer Service Representative – Health‑Insurance Enrollment Specialist – Empower Consumers on brighthush’s Innovative Health‑Tech Platform

Welcome to brighthush – Where Cutting‑Edge Technology Meets Compassionate Care

At brighthush we are more than a health‑tech startup; we are a movement that is reshaping how millions of Americans experience health‑insurance enrollment. By blending cloud‑native platforms, data‑driven insights, and a deep‑rooted empathy for every consumer, we have built a single, intuitive ecosystem that connects state exchanges, insurers, brokers, and families. Our mission is crystal clear: empower people to make confident, informed decisions about their health and financial well‑being, no matter where they live or what language they speak.

Why Your Next Career Move Should Be with brighthush

• Impact‑Driven Work: Every call you take, every chat you answer, and every enrollment you guide directly influences a family’s access to health coverage.
• Remote‑First Flexibility: Work from a home office, a co‑working space, or anywhere you feel most productive while staying tightly connected to a vibrant, supportive team.
• Accelerated Career Pathways: As brighthush scales, you will have clear, merit‑based routes from frontline support to senior specialist, product liaison, and leadership roles.
• Competitive Total Rewards: Base pay plus performance incentives, a robust benefits suite, and a transparent bonus structure that rewards excellence.
• Continuous Learning: Paid onboarding, ongoing certifications, tuition reimbursement, and access to industry‑leading resources keep your skills future‑ready.
• Inclusive, Purpose‑Driven Culture: A community that celebrates diversity, encourages every voice, and fosters a growth mindset.

About brighthush – A Mission‑Driven Health‑Tech Pioneer

Founded in 2020, brighthush has evolved from a modest startup into a national leader in health‑insurance enrollment technology. Our platform serves thousands of consumers across the United States, simplifying eligibility checks, plan comparisons, and enrollment steps into a single, user‑friendly experience. We partner with state exchanges, major insurers, community organizations, and advocacy groups to bring transparency, choice, and affordability to the marketplace.

Our culture rests on three core pillars: Innovation, Collaboration, and Customer Success. Whether you are a seasoned professional or an ambitious newcomer, you will find a dynamic, inclusive environment where your contributions have a measurable impact on the lives of real people.

Key Responsibilities – Your Role as the Spanish‑Fluent Ambassador

As a Remote Customer Service Representative at brighthush, you will be the trusted voice for our Spanish‑speaking customers. Your day‑to‑day responsibilities include, but are not limited to:

• Answering inbound calls and initiating outbound outreach, delivering a consistently high level of service across every interaction.
• Guiding customers through eligibility verification, plan selection, and enrollment processes while adhering to regulatory standards.
• Providing technical assistance for the brighthush platform, troubleshooting login issues, data entry errors, and navigation challenges.
• Accurately entering and updating customer information in our CRM, ensuring data integrity and compliance with privacy laws.
• Responding to live chat, email, and social‑media inquiries in both Spanish and English, maintaining a professional and empathetic tone.
• Interpreting and applying internal policies, federal regulations, and state‑specific guidelines to guarantee compliance.
• Employing creative problem‑solving techniques to resolve complex or escalated cases, escalating to senior staff only when necessary.
• Adapting quickly to product updates, new feature releases, and evolving compliance requirements.
• Managing time and priorities effectively, often juggling multiple customer cases simultaneously while meeting service‑level agreements.
• Participating in continuous training, testing, and certification programs to stay current with industry best practices and platform enhancements.
• Collaborating with cross‑functional teams—including product, compliance, data analytics, and marketing—to relay customer feedback that drives product improvements.
• Acting as a cultural liaison, ensuring Spanish‑speaking customers feel heard, respected, and fully supported throughout their enrollment journey.

Essential Qualifications – What We Expect From You

• Minimum age of 18 years.
• Successful completion of a background check and drug screening within three days of hire.
• Dedicated, private, and secure home workspace with a reliable high‑speed internet connection (minimum 100 Mbps, wired Ethernet preferred).
• Personal computer equipped with a functional webcam for the three‑week paid training period.
• Full attendance and active participation throughout the paid onboarding program.
• Strong computer literacy; comfortable navigating web applications, CRM platforms, and cloud‑based tools.
• Demonstrated ability to learn new technologies quickly and adapt to evolving tools.
• Professional demeanor with excellent verbal and written communication skills in both Spanish and English.
• Self‑motivated, results‑driven, and capable of thriving in a remote, collaborative environment.
• Basic understanding of the Affordable Care Act (ACA) and common health‑insurance terminology.

Preferred Experience (Not Required) – Bonus Points

• Previous experience in customer support, technical support, or call‑center environments.
• Familiarity with group or individual health‑insurance products and ACA regulations.
• Hands‑on experience with CRM systems (e.g., Salesforce, HubSpot) and best‑practice data‑entry workflows.
• Demonstrated fluency in Spanish, both spoken and written, with the ability to convey complex concepts clearly.
• Experience working with cloud‑based platforms, SaaS tools, or data‑entry applications.

Skills & Competencies – What Makes You Stand Out

• Customer‑Centric Mindset: A genuine passion for helping people and a commitment to delivering exceptional experiences.
• Analytical & Problem‑Solving Ability: Quickly diagnose issues, identify root causes, and propose effective solutions.
• Time‑Management & Multitasking: Prioritize tasks, meet SLAs, and handle multiple conversations without sacrificing quality.
• Adaptability: Comfortable with frequent process changes, new product features, and evolving regulatory landscapes.
• Team Collaboration: Strong communication skills that enable seamless interaction with remote teammates and cross‑functional partners.
• Technical Proficiency: Ability to navigate cloud‑based platforms, CRM tools, and data‑entry systems with confidence.
• Continuous Learning: Proactive pursuit of professional development opportunities and certifications.
• Emotional Intelligence & Cultural Sensitivity: Ability to empathize, listen actively, and respect cultural nuances.

Career Growth & Learning Opportunities – Your Path at brighthush

At brighthush we believe talent flourishes when it is nurtured. As you master the fundamentals of customer support, you will unlock a variety of advancement pathways:

• Senior Support Specialist: Handle high‑complexity cases, mentor new hires, and become a go‑to expert for the Spanish‑speaking market.
• Technical Support Engineer: Transition into a more technical role, working closely with product teams to resolve platform‑level issues.
• Product Liaison / Analyst: Leverage your frontline insights to influence product roadmaps, feature prioritization, and user‑experience design.
• Team Lead or Manager: Lead a remote team, set performance standards, and shape the strategic direction of the customer experience function.
• Cross‑Functional Projects: Participate in initiatives spanning compliance, marketing, data analytics, and community outreach.
• Professional Certifications: Access tuition reimbursement for certifications in health‑insurance compliance, customer experience, or cloud technologies.
• Industry Conferences & Workshops: Attend leading health‑tech events, webinars, and networking sessions to stay ahead of market trends.
• Mentorship Program: Pair with senior leaders for personalized career coaching, skill development, and goal setting.

Work Environment & Company Culture – Remote, Yet Deeply Connected

brighthush has cultivated a culture of transparency, respect, and continuous improvement. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual huddles and daily stand‑ups that keep teams aligned and energized.
• Open communication channels on Slack, Microsoft Teams, and a dedicated intranet for knowledge sharing.
• Monthly virtual social events, game nights, and wellness challenges that foster camaraderie.
• Inclusive policies that celebrate diversity, equity, and belonging, ensuring every voice is heard.
• Flexible scheduling options to accommodate different time zones, personal commitments, and peak productivity periods.
• Quarterly virtual retreats and annual all‑hands meetings that reinforce our mission and celebrate achievements.
• A digital wellness hub offering meditation sessions, fitness classes, mental‑health resources, and ergonomic guidance for home offices.

Compensation, Perks, & Benefits – We Value Your Contribution

While the base hourly rate ranges from $19.00 to $20.50, brighthush offers a comprehensive total‑rewards package designed to support your financial, physical, and emotional well‑being:

• Performance‑Based Incentives: Bonuses tied to call quality, customer satisfaction scores, and attendance.
• Paid Training: Three‑week intensive onboarding program with full compensation.
• Health Benefits: Individual Coverage Health Reimbursement Arrangement (ICHRA), vision, dental, and telehealth options.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays.
• Wellness Programs: Access to mental‑health counseling, employee assistance programs, and fitness subsidies.
• Professional Development Stipend: Annual budget for courses, certifications, and conferences.
• Technology Allowance: Reimbursement for home‑office equipment, high‑speed internet, and ergonomic accessories.
• Recognition Awards: Quarterly awards celebrating outstanding performance, innovation, and teamwork.
• Flexible Work Hours: Ability to design a schedule that aligns with personal productivity peaks and life responsibilities.

How to Apply – Take the First Step Toward a Rewarding Career

If you are passionate about guiding people through the health‑insurance maze, thrive in a fast‑paced remote environment, and possess fluency in Spanish, we want to hear from you. Follow these steps to join the brighthush family:

1. Visit our careers portal and locate the “Seasoned Bilingual Spanish‑Fluent Remote Customer Service Representative” posting.
2. Upload an up‑to‑date resume that highlights relevant experience, language proficiency, and any certifications.
3. Include a concise cover letter that explains why you are excited about the mission of brighthush and how your background aligns with the role.
4. Complete the short pre‑screen questionnaire to help us understand your availability and technical setup.
5. Submit your application and await a confirmation email with next‑step instructions.

Join brighthush Today – Make a Difference, Grow Your Career

Become part of a purpose‑driven organization that is redefining health‑insurance enrollment for millions of families. Your expertise as a Spanish‑fluent customer service professional will directly impact the lives of countless consumers, ensuring they receive the coverage they deserve. Apply now, and start a journey where your career growth is matched by the positive change you create in the world.