Seasoned Bilingual Vietnamese Customer Support Specialist – Remote Contract Role with Flexible Shifts, Multi‑Channel Support, Global Customer Success & Brand Loyalty Champion at brighthush

Welcome to brighthush – A Global Trailblazer in Customer Experience

At brighthush, we’re more than a customer‑service provider; we’re a movement that redefines how brands connect with their audiences. With a presence in over 30 countries, brighthush blends cutting‑edge technology, data‑driven insights, and a human‑centric philosophy to transform every touchpoint into a memorable journey. From fintech to e‑commerce, from healthcare to technology, our partners rely on us to turn routine interactions into powerful brand moments that drive loyalty, accelerate growth, and set new industry standards.

Why This Role Matters – Your Chance to Shape the Future of Customer Support

We’re expanding our Vietnamese customer‑support team and seeking a dedicated, multilingual professional who thrives in a fast‑paced, high‑energy environment. As a contract‑based representative, you’ll enjoy flexible shift patterns—including evenings, weekends, and public holidays—while working from the comfort of your own home. Whether you’re a seasoned call‑center veteran or a recent graduate eager to make an impact, this role offers the platform to hone your skills, drive customer satisfaction, and contribute to brighthush’s global success story.

Key Responsibilities – What You’ll Do Every Day

• Multi‑Channel Support: Deliver exceptional service across phone, email, live chat, and social media, ensuring each interaction reflects brighthush’s commitment to quality and empathy.
• Product & Service Mastery: Stay current on our evolving portfolio, translating complex technical details into clear, actionable guidance for customers.
• Issue Diagnosis & Resolution: Identify root causes, apply best‑practice solutions, and close tickets with a focus on speed and accuracy.
• Data Stewardship: Maintain pristine customer records in our CRM, safeguarding data integrity and compliance with privacy regulations.
• Process & Quality Adherence: Follow established SOPs, quality metrics, and escalation protocols to deliver consistent, high‑standard support.
• Escalation Management: Recognize complex cases early, route them to the appropriate specialist teams, and ensure seamless hand‑offs.
• Continuous Improvement: Participate in training, share insights, and contribute to knowledge‑base updates that elevate team performance.
• Team Collaboration: Engage in daily huddles, cross‑functional projects, and knowledge‑sharing sessions to foster a culture of collective success.
• Customer Advocacy: Act as the voice of the customer within brighthush, providing feedback that informs product enhancements and service improvements.

Essential Qualifications – What We Expect

• Native Vietnamese Proficiency: Clear, confident communication in Vietnamese is mandatory for engaging our local customer base.
• Educational Background: Bachelor’s degree or equivalent in any discipline.
• English Proficiency: Upper‑intermediate (B2) or higher, demonstrated through speaking, reading, and writing.
• Communication & Interpersonal Skills: Ability to articulate information clearly, listen actively, and build rapport with diverse customers.
• Problem‑Solving Mindset: Strong analytical skills and a customer‑centric approach to resolving issues efficiently.
• Basic Computer Literacy: Comfortable using Windows, web browsers, and standard office applications; proficient typing skills.
• Shift Flexibility: Willingness to work evenings, weekends, and public holidays as required by the business schedule.
• Reliability & Time Management: Demonstrated ability to meet deadlines, manage multiple tasks, and maintain high productivity.

Preferred Qualifications – Bonus Points

• Prior experience in a customer service, call center, or BPO environment.
• Experience handling inbound support for technical or product‑based inquiries.
• Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
• Basic troubleshooting knowledge for software or hardware products.
• Experience with data‑analysis tools or reporting dashboards.

Skills & Competencies – The DNA of Success at brighthush

• Empathy & Patience: Remain calm and supportive, even under pressure.
• Time Management: Balance multiple tasks while meeting response time targets.
• Attention to Detail: Accuracy in data entry and adherence to quality standards.
• Team Collaboration: Work closely with cross‑functional teams and share best practices.
• Adaptability: Quickly learn new tools, processes, and product updates.
• Customer‑Centric Mindset: Deliver exceptional service and turn challenges into opportunities.
• Technology Savvy: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Analytical Thinking: Interpret data, identify trends, and propose actionable improvements.

Career Growth & Learning Opportunities – Your Path to Advancement

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you’ll benefit from:

• Structured onboarding and continuous training covering product knowledge, soft skills, and advanced customer‑service techniques.
• Mentorship from senior agents and team leaders, fostering professional development and skill refinement.
• Performance‑based career ladder that can lead to roles such as Team Lead, Quality Analyst, or Customer Experience Manager.
• Opportunities to cross‑train in related areas like technical support, sales, or product management.
• Access to internal knowledge bases, webinars, and industry conferences to keep you at the forefront of customer‑experience trends.
• Regular skill‑assessment workshops and certification programs to validate your expertise.

Work Environment & Company Culture – Where Innovation Meets Inclusion

brighthush prides itself on a culture that values innovation, collaboration, and inclusivity. You’ll experience:

• A supportive, team‑oriented environment where every voice is heard.
• Regular team huddles, virtual coffee breaks, and social events to build camaraderie.
• Flexible work arrangements, including remote options and adjustable shift schedules.
• A focus on work‑life balance, with wellness programs, mental‑health resources, and employee assistance plans.
• Recognition programs that celebrate achievements, milestones, and contributions to the company’s success.
• Opportunities to participate in community outreach and corporate social responsibility initiatives.

Compensation, Perks, and Benefits – We Reward Your Excellence

While specific figures may vary based on contract terms and location, brighthush offers a competitive compensation package that includes:

• Hourly or monthly rates aligned with industry standards for contract customer‑service roles.
• Performance‑based bonuses and incentives tied to key metrics such as customer satisfaction scores and resolution times.
• Health and wellness benefits, including access to virtual health consultations and fitness subsidies.
• Professional development budget for courses, certifications, and conferences.
• Employee discount programs for brighthush products and partner services.
• Flexible scheduling that allows you to balance personal commitments with professional growth.

How to Apply – Join the brighthush Family

Ready to bring your passion for customer service to brighthush? Submit your resume and a brief cover letter highlighting your relevant experience and why you’re excited about this role. We look forward to reviewing your application and exploring how you can contribute to our mission of delivering world‑class customer experiences.

Join brighthush – Where Every Interaction Matters

At brighthush, we’re not just a company; we’re a community of people who believe that every customer interaction is an opportunity to make a difference. If you’re a motivated, bilingual professional who thrives in a fast‑paced, customer‑centric environment, we want to hear from you. Apply today and become part of a team that values innovation, growth, and the human touch.