Senior Customer Development Manager – Accelerating Strategic Growth, Innovation, and Client Success in Legal Tech & AI Solutions Across Australia & New Zealand at brighthush

About brighthush

brighthush is not just a legal technology provider; it is the catalyst that is reshaping the way law firms operate in the digital age. Founded on the belief that legal professionals should focus on advocacy, not administration, brighthush delivers a cloud‑based, AI‑powered platform that automates routine tasks, streamlines compliance, and unlocks new revenue streams for legal teams worldwide. With a global customer base that spans thousands of law firms—from boutique practices to multinational corporate legal departments—brighthush is redefining how legal services are delivered in the 21st century.

Our mission is simple yet powerful: empower legal teams to work smarter, faster, and more strategically. By combining advanced data analytics, intelligent workflow automation, and a user‑centric design philosophy, we help our clients reduce operational costs, improve client satisfaction, and stay ahead of regulatory change. As we expand across the Asia‑Pacific region, we are looking for a dynamic, results‑driven Senior Customer Development Manager to join our ANZ Sales team and help our clients achieve unprecedented success.

Why brighthush?

• Impactful Work – Be at the forefront of the legal tech revolution, helping firms transform operations and deliver better outcomes for clients.
• Collaborative Culture – Cross‑functional teams—Customer Success, Product, Marketing, and Partnerships—work together to create seamless experiences for our customers.
• Growth Opportunities – We invest heavily in professional development, offering mentorship, training, and a clear career ladder for high performers.
• Flexible Work Environment – Whether you’re based in Sydney, Melbourne, Brisbane, or working remotely, you’ll have the freedom to balance work and life while staying connected to a vibrant team.
• Competitive Compensation – We offer a base salary, performance‑based commission, and a comprehensive benefits package that includes health insurance, wellness programs, and generous paid time off.

Role Overview

As a Senior Customer Development Manager at brighthush, you will be the strategic partner for our existing law firm clients across Australia and New Zealand. Your primary focus will be to deepen relationships, identify growth opportunities, and drive revenue expansion through cross‑sell, upsell, and solution expansion initiatives. You will act as a trusted advisor, ensuring that every client derives maximum value from our platform while aligning their business objectives with our product roadmap.

Key Responsibilities

• Portfolio Management – Own a portfolio of high‑value law firm accounts, ensuring they receive maximum value from our platform and identifying opportunities for expansion.
• Strategic Account Planning – Develop and execute detailed account plans that align with each client’s business objectives and growth roadmap.
• Relationship Building – Build trusted, long‑term relationships with key decision‑makers, including partners, practice leaders, and IT directors.
• Business Reviews & Commercial Conversations – Conduct regular business reviews, present insights, and lead commercial discussions to secure renewals and expansion deals.
• Cross‑Functional Collaboration – Partner with Customer Success, Product, Marketing, and Partnerships to deliver a cohesive customer experience and surface product enhancements.
• Pipeline & Forecast Management – Maintain accurate sales pipeline data, forecast revenue, and report on key metrics using Salesforce.
• Customer Feedback Loop – Capture and analyze customer feedback, translating insights into actionable recommendations for Product and Marketing teams.
• Partner Engagement – Build relationships with strategic partners (e.g., legal associations, technology integrators) to co‑create value for mutual customers.
• Revenue Achievement – Consistently meet or exceed quarterly revenue targets while maintaining high levels of customer satisfaction.

Essential Qualifications

• Minimum of 3 years’ experience in customer success, account management, or sales within the legal technology space.
• Deep understanding of practice‑management and accounting solutions used by law firms.
• Proven track record of building trusted advisor relationships and driving revenue growth through upsell and cross‑sell.
• Strong commercial acumen with the ability to navigate complex sales cycles and negotiate at the executive level.
• Excellent communication skills—both written and verbal—across all stakeholder levels.
• Proficiency with Salesforce (or similar CRM) and a data‑driven approach to sales management.
• Self‑starter with a proactive mindset and a passion for delivering customer value.

Preferred Qualifications

• Experience working in a SaaS environment with a subscription‑based revenue model.
• Background in legal practice management or a related field.
• Experience managing a portfolio of enterprise‑level accounts.
• Knowledge of the Australian and New Zealand legal markets and regulatory landscape.
• Fluency in multiple languages (e.g., Mandarin, Cantonese, or Spanish) is a plus.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate client needs into actionable growth plans.
• Relationship Management – Skilled at building rapport, influencing stakeholders, and fostering long‑term partnerships.
• Analytical Mindset – Comfortable working with data to uncover insights, forecast trends, and measure success.
• Collaboration & Teamwork – Thrive in a cross‑functional environment, working seamlessly with Product, Marketing, and Partnerships.
• Adaptability – Navigate a fast‑paced, evolving industry while maintaining focus on customer outcomes.
• Communication & Storytelling – Simplify complex concepts and articulate value propositions clearly to diverse audiences.
• Execution & Accountability – Deliver on commitments, manage multiple priorities, and drive results in a deadline‑driven environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Development Manager, you will have the opportunity to:

• Progress to senior account management or sales leadership roles.
• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Participate in industry conferences, webinars, and thought‑leadership events.
• Access ongoing training programs, certifications, and mentorship from senior leaders.
• Contribute to the development of new features and services that directly impact customer success.

Work Environment & Culture

brighthush fosters a culture of innovation, transparency, and collaboration. Our team values:

• Customer Obsession – Every decision is driven by the goal of delivering exceptional value to our clients.
• Continuous Learning – We encourage curiosity, experimentation, and skill development.
• Diversity & Inclusion – A diverse workforce fuels creativity and better solutions for our global customer base.
• Work‑Life Balance – Flexible working arrangements, remote options, and a supportive environment help you thrive both personally and professionally.
• Recognition & Celebration – We celebrate achievements, big and small, and recognize the contributions of every team member.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for senior account management roles.
• Performance‑based commission tied to revenue targets and customer expansion metrics.
• Health and dental insurance, along with wellness programs and mental health support.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Equity or stock‑option plans for eligible employees.
• Flexible work arrangements, including remote work and hybrid office options.

How to Apply

If you’re passionate about transforming the legal industry, building lasting client relationships, and driving revenue growth, we’d love to hear from you. Submit your application through the link below and join brighthush in shaping the future of legal technology.

Apply to this job at brighthush