Seasoned Bilingual Virtual Assistant & Receptionist – English & Spanish – Remote Patient‑Facing Healthcare Support Specialist for brighthush Telehealth Innovation

About brighthush

brighthush is at the forefront of a healthcare revolution, blending cutting‑edge technology with a deeply compassionate, patient‑first philosophy. Our mission is simple yet powerful: to make high‑quality medical care accessible, efficient, and emotionally supportive for every individual who steps into our digital ecosystem. By connecting patients with top‑tier clinicians across internal medicine, primary care, and specialty practices through seamless virtual pathways, we are redefining the patient experience.

Our culture thrives on transparency, continuous learning, and a profound respect for diversity. Every team member, regardless of role, contributes to a brighter, healthier future. If you excel in a fast‑paced, collaborative environment and want to make a tangible impact on patient lives, brighthush is the place for you.

Position Overview

We are seeking a highly organized, patient‑centric Bilingual Virtual Assistant & Receptionist to join our remote team. This part‑time role (40 hours per week) is ideal for professionals who thrive in communication, multitasking, and problem‑solving. You will be the first point of contact for patients, ensuring smooth scheduling, accurate insurance verification, and exceptional service—all while maintaining strict HIPAA compliance.

Compensation: $6.50 per hour, with a performance review after six months that offers the potential for increased pay and expanded responsibilities.

Key Responsibilities

1. Patient Communication & Support

• Handle a high volume of inbound and outbound calls, emails, and texts from patients, pharmacies, and payer offices.
• Communicate clearly and professionally in both English and Spanish, ensuring that every patient feels heard and respected.
• Provide appointment reminders, follow‑up calls, and rescheduling assistance, maintaining a calm, patient‑friendly tone—especially when interacting with elderly or anxious patients.
• Answer routine patient inquiries, triage concerns, and refer complex issues to the appropriate clinician or administrative staff.
• Document all interactions accurately in the electronic medical record (EMR) and internal tracking systems.

2. Appointment Scheduling & Calendar Management

• Coordinate new and existing patient appointments via phone, email, and text, ensuring optimal use of provider time.
• Maintain provider calendars, preventing gaps, overlaps, and scheduling conflicts.
• Confirm appointments, manage cancellations, reschedules, and waitlist coordination.
• Conduct pre‑visit outreach to confirm patient details, insurance status, and any required pre‑authorization steps.
• Update patient demographics, appointment notes, and call outcomes in the EMR.

3. Insurance Verification & Benefits Management

• Verify patient eligibility and benefits before each appointment, confirming copays, deductibles, and covered services.
• Identify insurance issues early and communicate findings clearly to patients and internal staff.
• Document verification results accurately in the EMR and any internal trackers.
• Escalate unresolved payer issues and follow through until resolution.

4. Referral & Prior Authorization Support

• Process referral requests, ensuring all required documentation is complete.
• Initiate and track prior authorization requests, monitoring approvals, denials, and required follow‑ups.
• Coordinate with payer offices, provider offices, and internal team members to avoid delays.

5. Administrative & Documentation Excellence

• Maintain accurate, timely, and consistent documentation across all patient interactions.
• Support daily administrative workflows: inbox management, task queues, form uploads, and follow‑up tracking.
• Handle patient information in a HIPAA‑compliant manner, safeguarding confidentiality at all times.
• Provide proactive status updates and complete assigned tasks with minimal supervision.

Essential Qualifications

• Fluent in English and Spanish—both verbal and written communication skills must be excellent.
• Prior experience in a patient‑facing, customer‑service, or healthcare support role.
• Confidence and professionalism on the phone, especially when coordinating appointments and following up with patients.
• Highly organized, detail‑oriented, and capable of managing multiple tasks simultaneously.
• Ability to work independently, communicate updates clearly, and maintain a proactive mindset.
• Reliable computer setup, headset, and stable internet connection for remote work.
• Knowledge of HIPAA regulations or experience with HIPAA‑compliant workflows.

Preferred Qualifications

• Clinical or healthcare background, such as medical assistant, nursing, or health administration.
• Familiarity with EMR/EHR systems (e.g., brighthush, brighthush, brighthush).
• Experience supporting internal medicine, primary care, or similar outpatient practices.
• Knowledge of insurance verification processes and prior authorization workflows.

Skills & Competencies

• Exceptional interpersonal and communication skills in a bilingual environment.
• Strong problem‑solving abilities and a customer‑first mindset.
• Proficiency with Microsoft Office Suite, Google Workspace, and basic data entry.
• Adaptability to new technologies and willingness to learn new systems quickly.
• Time‑management skills that allow for efficient multitasking and prioritization.
• Commitment to maintaining patient confidentiality and data security.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a virtual assistant, you will have access to:

• Regular training sessions on the latest EMR updates, insurance processes, and patient communication best practices.
• Mentorship from experienced clinicians and administrative leaders.
• Opportunities to transition into higher‑level roles such as Clinical Coordinator, Patient Experience Manager, or Operations Lead.
• Access to industry conferences, webinars, and continuing education courses.

Work Environment & Company Culture

Our remote, flexible work model allows you to balance professional responsibilities with personal life. We foster a supportive, inclusive culture where every voice is heard and valued. Expect:

• Regular virtual team huddles and one‑on‑one check‑ins.
• A collaborative platform for knowledge sharing and feedback.
• Recognition programs that celebrate milestones and outstanding performance.
• A commitment to diversity, equity, and inclusion—ensuring a welcoming environment for all.

Compensation & Benefits

While the base rate is $6.50 per hour, we offer a comprehensive benefits package that includes:

• Health, dental, and vision insurance options (for full‑time employees).
• Paid time off and flexible scheduling.
• Professional development stipend.
• Employee wellness programs and mental health resources.
• Performance‑based bonuses and opportunities for salary increases after the six‑month review.

How to Apply

If you are passionate about delivering exceptional patient care, thrive in a bilingual environment, and want to be part of a forward‑thinking healthcare team, we would love to hear from you. Please submit your resume and a brief cover letter outlining your experience with patient communication, scheduling, and insurance verification.

Ready to join brighthush and make a difference? .