Seasoned Remote Customer Experience Representative – Life Insurance & Annuity Services – United States – brighthush

About brighthush

At brighthush, we’re more than a financial services company – we’re a movement dedicated to empowering people to secure their futures. With a portfolio that spans life insurance, annuities, and comprehensive financial planning, we help families protect what matters most and build confidence in tomorrow. Our culture is rooted in collaboration, integrity, and a relentless pursuit of learning, ensuring every team member can grow, innovate, and make a real difference.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience a workplace that blends the flexibility of remote work with the camaraderie of a close‑knit team. We offer:

• Full‑time, remote positions that allow you to work from anywhere in the United States.
• Competitive compensation that reflects your experience, skills, and geographic location.
• A comprehensive benefits package that includes health, dental, vision, 401(k) with company match, paid time off, and wellness programs.
• Ongoing professional development opportunities, including access to industry certifications, leadership training, and cross‑functional projects.
• A supportive, inclusive culture that celebrates diversity, encourages open communication, and rewards innovation.

Key Responsibilities

As a Customer Experience Representative at brighthush, you will be the frontline advocate for our policyholders, agents, and partners. Your day‑to‑day tasks will include:

• Managing inbound and outbound customer contacts—phone, email, chat, and web—related to in‑force policies, policy administration, and benefits.
• Utilizing a variety of systems (e.g., DocView, Call Manager, back‑file access) and marketing materials to respond to inquiries and generate accurate policy illustrations for universal life, annuity settlement options, and new product sales.
• Preparing and processing service request documents such as beneficiary changes, ownership transfers, withdrawals, and surrenders, ensuring compliance with product provisions and tax qualification codes.
• Executing routine policy changes on the spot, including policy loans, dividend withdrawals, and premium adjustments.
• Assisting agents with new business applications, sales illustrations, e‑app support, and underwriting inquiries.
• Creating and dispatching correspondence to agents or policyholders, and documenting all interactions in the Call Manager system.
• Administering daily accounting transactions for existing policies, reconciling lockbox payments, and processing automatic system checks.
• Handling returned mail, reviewing mode changes, address updates, and coverage terminations for workplace policies.
• Investigating moderately complex inquiries that cannot be resolved during the initial contact, collaborating with senior team members, and providing accurate, timely solutions.
• Staying current on system updates, process changes, and regulatory requirements to ensure consistent, high‑quality service.
• Identifying process bottlenecks, proposing improvements, and working cross‑functionally to implement solutions that enhance the customer experience.

Essential Qualifications

• High school diploma or equivalent; an associate degree in business, marketing, or a related field is preferred.
• Minimum of two years’ experience in life insurance, annuity, or a related financial services environment.
• Prior call center or customer service experience is highly desirable.
• Strong knowledge of state insurance regulations and IRS guidelines related to life insurance products.
• Excellent analytical and problem‑solving abilities.
• Proficient data entry skills, including ten‑key by touch accuracy.
• Strong verbal and written communication skills, with the ability to explain complex concepts in a clear, customer‑friendly manner.
• Organizational excellence and the capacity to manage multiple priorities in a fast‑paced environment.
• Commitment to maintaining confidentiality and adhering to privacy standards.

Preferred Qualifications

• Completion of LOMA coursework or possession of an Associate Customer Service designation.
• Experience with policy illustration software and back‑file systems.
• Knowledge of tax‑qualified annuity products and related compliance requirements.
• Previous exposure to process improvement initiatives and data‑driven decision making.

Skills & Competencies for Success

• Customer‑centric mindset: a genuine desire to help clients navigate their financial journeys.
• Adaptability: thriving in a dynamic environment where priorities shift quickly.
• Team collaboration: working effectively with agents, underwriters, and internal stakeholders.
• Attention to detail: ensuring accuracy in policy changes, documentation, and compliance.
• Time management: balancing high call volumes with quality service delivery.
• Continuous learning: staying abreast of industry trends, product updates, and regulatory changes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a structured development framework:

• Mentorship programs pairing new hires with seasoned professionals.
• Access to industry certifications (e.g., LOMA, NAPFA) and tuition reimbursement for relevant courses.
• Cross‑functional projects that expose you to underwriting, product development, and compliance teams.
• Clear promotion pathways from Customer Experience Representative to Senior Representative, Team Lead, or Manager roles.
• Regular performance reviews with actionable feedback and goal setting.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and empowerment. You’ll enjoy:

• Flexible work hours that accommodate your personal commitments.
• Weekly virtual team huddles and monthly all‑hands meetings to keep everyone aligned.
• A digital collaboration hub (Slack, Teams, SharePoint) that fosters real‑time communication.
• Annual virtual retreats and quarterly virtual coffee chats to strengthen team bonds.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

While the exact salary will depend on your experience, education, and geographic location, the typical range for this role is between $43,081 and $65,482 annually. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance program and wellness resources.
• Professional development stipend and tuition reimbursement.
• Employee discount programs and partner benefits.

How to Apply

Ready to make a meaningful impact? Click the link below to submit your application and join the brighthush team. We look forward to learning how your skills and passion align with our mission to improve lives through exceptional service.

Apply to brighthush Today

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on merit, qualifications, and business needs, in compliance with applicable federal, state, and local laws.