Seasoned Billing & Telemarketing Specialist – Customer Service Representative – Remote, High‑Impact Role at brighthush

About brighthush

brighthush is a forward‑thinking, family‑owned organization that has been redefining the customer service landscape for over a decade. Our mission is simple yet powerful: to empower every client with exceptional support that turns everyday interactions into lasting relationships. Operating from the heart of the United States, we serve a diverse portfolio of partners across telecommunications, utilities, and subscription‑based services. Our remote‑first culture means you can deliver world‑class service from the comfort of your own home while enjoying the same collaborative spirit that fuels our on‑site teams.

At brighthush, we believe that the best customer experiences start with the people who deliver them. That’s why we invest heavily in continuous learning, cutting‑edge technology, and a culture that celebrates curiosity, resilience, and a genuine passion for helping others. If you’re ready to bring your billing expertise, telemarketing flair, and commitment to first‑call resolution to a place where your voice truly matters, we want to hear from you.

Key Responsibilities

• Handle inbound billing inquiries with professionalism and accuracy, ensuring every customer feels heard and valued.
• Provide clear, concise explanations of charges, payment options, and account adjustments, using language that is easy to understand.
• Recommend relevant add‑ons and upgrades that align with customer needs, driving both satisfaction and revenue growth.
• Achieve and maintain high first‑call resolution rates, consistently meeting or exceeding company benchmarks.
• Document all interactions in our CRM system to ensure data integrity and enable seamless handoffs across teams.
• Collaborate with cross‑functional teams—such as Sales, Technical Support, and Finance—to resolve complex billing issues and improve processes.
• Participate in ongoing training to stay current on product updates, industry trends, and regulatory changes.
• Adhere to company policies, compliance standards, and quality assurance metrics, maintaining the highest level of service quality.
• Utilize virtual platforms to select and manage client accounts efficiently, ensuring a smooth remote workflow.
• Contribute to continuous improvement initiatives by sharing insights and best practices with peers and leadership.

Essential Qualifications

• Strong verbal and written communication skills: Ability to articulate complex billing concepts in a clear, friendly manner.
• Experience in customer service or billing support: Proven track record of handling high‑volume inquiries with accuracy.
• Proficiency with CRM and call‑center software: Comfortable navigating multiple systems and updating records in real time.
• Ability to work independently in a remote environment: Self‑motivated, disciplined, and capable of managing time effectively.
• Commitment to delivering exceptional customer satisfaction: Passion for solving problems and turning challenges into positive outcomes.

Preferred Qualifications

• Telemarketing experience or background: Familiarity with outbound sales techniques and lead qualification.
• Knowledge of billing systems and payment processing: Understanding of invoicing, credit card processing, and ACH transactions.
• Experience with virtual client‑management platforms: Comfortable using tools like Salesforce, Zendesk, or HubSpot.
• Previous exposure to the telecommunications or utilities sector: Insight into industry‑specific billing nuances.
• Demonstrated ability to meet or exceed performance metrics: Consistent achievement of KPIs such as CSAT, NPS, and FCR.

Core Skills & Competencies

• Customer‑centric mindset: Prioritizing the customer’s perspective in every interaction.
• Problem‑solving agility: Quickly diagnosing issues and crafting effective solutions.
• Attention to detail: Meticulous record‑keeping and error‑free data entry.
• Time‑management proficiency: Balancing multiple tasks while meeting deadlines.
• Adaptability to evolving processes: Embracing change and learning new tools with ease.

Career Growth & Development

At brighthush, your career trajectory is as dynamic as the industry we serve. When you join our team, you’ll gain access to a structured learning pathway that includes:

• Onboarding Academy: A comprehensive 4‑week program covering product knowledge, customer engagement techniques, and compliance essentials.
• Mentorship Pairing: Pairing with a seasoned senior representative who will guide you through real‑world scenarios and share insider tips.
• Skill‑Based Certifications: Opportunities to earn certifications in billing systems, CRM proficiency, and advanced telemarketing strategies.
• Leadership Pipeline: Clear criteria for promotion to Team Lead, Supervisor, or Manager roles within 12–18 months of proven performance.
• Cross‑Functional Rotations: Rotations into related departments such as Sales Support, Technical Support, or Product Management to broaden your skill set.

We also host quarterly innovation challenges where employees can propose and pilot new ideas that improve customer experience or operational efficiency. Your voice will not only be heard—it will shape the future of brighthush.

Work Environment & Culture

Working remotely from anywhere in the United States, you’ll enjoy a flexible schedule that respects your personal commitments while ensuring you’re available during core business hours. Our culture is built on:

• Transparency: Regular town‑hall meetings and open‑door communication channels keep everyone aligned.
• Collaboration: Weekly virtual huddles and cross‑team projects foster a sense of community.
• Recognition: Monthly awards for outstanding customer service, innovation, and teamwork.
• Well‑being: Access to mental health resources, virtual fitness classes, and flexible time off.
• Inclusivity: A diverse workforce that celebrates different perspectives and backgrounds.

Compensation & Benefits

While specific salary ranges are tailored to experience and performance, brighthush offers a competitive compensation package that includes:

• Base Salary: Market‑competitive pay with annual reviews.
• Performance Bonuses: Quarterly bonuses tied to customer satisfaction scores and first‑call resolution metrics.
• Health & Wellness: Comprehensive medical, dental, and vision plans, including telehealth services.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Technology Stipend: Home‑office equipment allowance to ensure you have the best tools.
• Continuous Learning: Reimbursement for industry certifications, courses, and conferences.

We also provide a flexible benefits portal where you can customize your plan to fit your lifestyle, whether that means extra childcare support, pet insurance, or wellness stipends.

How to Apply

Ready to elevate your customer service career and make a real impact? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your unique skills and passion for service can help us continue to deliver unparalleled support to our clients.