Seasoned Cambodian‑English Bilingual Healthcare Customer Service Representative – Remote California – Empower Patients with Compassionate Support at brighthush

Introduction: Join a Mission‑Driven Remote Team at brighthush

At brighthush, we’re redefining how patients experience their health benefits. Our mission is simple yet powerful: every interaction should feel personal, compassionate, and empowering. By blending cutting‑edge technology with a human‑centric approach, we help patients navigate the complexities of their insurance plans with confidence. As a remote‑first organization, we empower our team members to work from anywhere while staying connected to a vibrant, global community of lifelong learners. If you’re passionate about making a tangible difference in people’s lives and thrive in a flexible, collaborative environment, this role is for you.

Why brighthush?

brighthush has earned recognition as a Great Place to Work® in the United States, a testament to our unwavering commitment to employee well‑being, growth, and inclusion. We’re proud to offer a supportive environment where your voice matters, your career is nurtured, and your contributions directly impact the lives of millions of patients across the country. Our culture is built on transparency, continuous learning, and a shared belief that every team member can drive meaningful change.

Key Responsibilities

As a Cambodian‑English Bilingual Healthcare Customer Service Representative, you will be the frontline advocate for patients seeking clarity on their health benefits. Your day‑to‑day tasks will include, but are not limited to:

• Answer inbound calls and chat inquiries from patients in a timely, courteous manner, ensuring a positive first impression.
• Listen actively to understand each patient’s unique needs and concerns, demonstrating empathy and patience.
• Research across multiple systems—claims portals, benefit plans, and internal knowledge bases—to provide accurate, up‑to‑date information.
• Explain complex insurance terminology in plain language, ensuring patients feel informed and confident.
• Document interactions accurately in our CRM, maintaining compliance with privacy regulations such as HIPAA.
• Manage a high volume of interactions while consistently meeting quality and productivity metrics.
• Follow a structured schedule that includes scheduled breaks, lunch, and mandatory training sessions to maintain peak performance.
• Collaborate with team leads and cross‑functional partners to resolve escalated issues and improve service processes.
• Participate in continuous improvement initiatives, sharing best practices and contributing to knowledge base updates.

Essential Qualifications

• Minimum of 6 months of customer service experience, preferably in a healthcare or insurance context.
• Fluency in both English and Cambodian (Khmer), with strong verbal and written communication skills in both languages.
• High school diploma or equivalent; additional coursework in health sciences or customer service is a plus.
• Demonstrated empathy, patience, and a genuine desire to help others.
• Proficiency with Windows‑based applications, web browsers, and basic troubleshooting.
• Dedicated, distraction‑free home workspace equipped with a reliable computer.
• Secure, high‑speed wired internet connection (minimum 25 Mbps).

Preferred Qualifications

• Experience with call‑center software (e.g., Genesys, Five9) or CRM platforms.
• Knowledge of U.S. health insurance plans, provider networks, and regulatory requirements.
• Previous remote work experience with a proven track record of meeting or exceeding performance goals.
• Certification in customer service or a related field.

Skills & Competencies

• Exceptional listening and active‑questioning techniques to uncover patient needs.
• Strong analytical and problem‑solving abilities, with a data‑driven mindset.
• Adaptability to changing processes, policies, and technology.
• Time‑management skills that balance speed with accuracy.
• Team collaboration and a willingness to share best practices.
• Commitment to continuous learning and self‑improvement.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development from day one. You will receive:

• Comprehensive onboarding with instructor‑led online sessions, live coaching, and peer‑to‑peer learning.
• Access to thousands of free courses on platforms such as Coursera, LinkedIn Learning, and our internal learning hub.
• Individualized coaching sessions to refine your skills and set career milestones.
• Clear pathways to advance into senior support roles, team leadership, or specialized healthcare analytics positions.
• Tuition reimbursement for approved courses and certifications.
• Regular career‑mapping workshops to help you visualize and plan your growth trajectory.

Work Environment & Culture

Our remote model means you can work from the comfort of your home in California while staying connected to a global team of curious, compassionate professionals. We foster a culture that values:

• Inclusivity and belonging—every team member is encouraged to bring their authentic self to work.
• Community impact—through volunteer initiatives and partnerships with local health organizations.
• Continuous improvement—regular feedback loops, innovation challenges, and data‑driven decision making.
• Work‑life balance—flexible scheduling, generous paid time off, and wellness incentives.
• Recognition and celebration—monthly shout‑outs, peer awards, and milestone celebrations.

Compensation & Benefits

We offer a competitive base hourly wage starting at $22.65, with opportunities for overtime and performance bonuses. In addition, you will receive:

• Health, dental, and vision insurance plans tailored to remote employees.
• Paid time off (PTO) that accrues monthly, plus paid holidays.
• Employee assistance program (EAP) for mental health support.
• Professional development stipend and tuition reimbursement.
• Referral bonus program for bringing talented peers into the brighthush family.
• Wellness incentives, including gym membership discounts and wellness app subscriptions.
• Flexible work hours and a stipend for home office equipment upgrades.

How to Apply

Ready to bring your bilingual expertise and compassionate service to a company that values humanity in every interaction? Click the link below to submit your application and join the brighthush team.

Apply to This Job

Join brighthush Today

At brighthush, your role as a Cambodian‑English Bilingual Healthcare Customer Service Representative is more than a job—it’s a chance to make a tangible difference in patients’ lives while building a rewarding career. If you are passionate about helping others, thrive in a dynamic remote environment, and want to grow with a company that truly cares, we want to hear from you.

Apply now and become part of a global family dedicated to delivering smarter, more human customer experiences.