Seasoned Cruise Travel Specialist – Remote Customer Support & Itinerary Planning Expert at brighthush

About brighthush

brighthush is a trailblazing travel technology firm that redefines how people experience the world. With a focus on seamless, personalized journeys, we empower travelers to discover, book, and enjoy adventures that resonate with their unique tastes. Our mission is to make every trip unforgettable, and we do so by combining cutting‑edge technology, industry expertise, and a passion for customer delight.

As a global leader in travel solutions, brighthush partners with top cruise lines, airlines, hotels, and excursion providers to curate a portfolio of experiences that cater to luxury seekers, families, adventure enthusiasts, and budget travelers alike. Our remote-first culture empowers teams to work from anywhere, fostering flexibility, creativity, and a healthy work‑life balance.

Position Overview

We are looking for a detail‑oriented, customer‑centric Cruise Travel Specialist to join our remote team. In this role, you will be the trusted advisor for clients seeking unforgettable sea‑bound adventures. From luxury liners to family‑friendly river cruises, you’ll guide travelers through every step of the booking process, ensuring a seamless, personalized experience that exceeds expectations.

Key Responsibilities

• Personalized Itinerary Design: Recommend cruise lines, ships, itineraries, and cabin classes that align with each client’s preferences, budget, and travel goals.
• End‑to‑End Booking Management: Coordinate pre‑ and post‑cruise travel arrangements, including flights, ground transportation, and hotel stays, ensuring a cohesive travel plan.
• Specialty Experience Booking: Secure specialty dining reservations, shore excursions, onboard activities, and spa treatments to elevate the cruise experience.
• Promotion & Loyalty Optimization: Track and apply promotions, upgrades, and loyalty program benefits to maximize value for clients.
• Industry Knowledge Mastery: Maintain expert-level knowledge of major cruise lines, itineraries, ports of call, and emerging trends in the cruise industry.
• Client Relationship Management: Build and nurture long‑term relationships with travelers, providing proactive support and upselling opportunities.
• Data Accuracy & Reporting: Enter booking details accurately into our CRM, generate reports, and provide insights to the sales and marketing teams.
• Continuous Learning: Participate in regular training sessions, webinars, and industry events to stay current on cruise offerings and market dynamics.

Essential Qualifications

• Proven experience in travel sales or customer support, with a strong focus on cruise bookings.
• Deep knowledge of ocean and river cruise options, including major carriers, itineraries, and cabin categories.
• Exceptional organizational skills and the ability to manage multiple bookings simultaneously while maintaining meticulous attention to detail.
• Excellent communication skills—both written and verbal—accompanied by a friendly, solution‑oriented demeanor.
• Proficiency with CRM systems, booking engines, and Microsoft Office Suite (Excel, Word, Outlook).
• Fluency in English; additional languages are a plus.
• Self‑motivated, proactive, and comfortable working independently in a remote environment.

Preferred Qualifications

• Prior experience selling or booking cruises for a travel agency, tour operator, or cruise line.
• Familiarity with loyalty programs such as CruiseLine Rewards, frequent‑flyer programs, and hotel loyalty schemes.
• Experience with travel industry tools such as Sabre, Amadeus, or Travelport.
• Knowledge of travel insurance products and the ability to recommend appropriate coverage.
• Background in hospitality or event planning, providing a broader perspective on guest experience.

Skills & Competencies

• Customer‑First Mindset: Anticipate client needs and deliver solutions that delight.
• Analytical Thinking: Evaluate itineraries, pricing structures, and value‑add opportunities to recommend the best options.
• Problem‑Solving: Resolve booking issues, cancellations, and last‑minute changes with calm professionalism.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity in a fast‑paced environment.
• Team Collaboration: Work closely with sales, marketing, and operations teams to ensure a unified client experience.
• Adaptability: Thrive in a dynamic industry where new cruise lines, itineraries, and travel regulations emerge regularly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Cruise Travel Specialist, you will have the chance to:

• Progress to Senior Specialist, Team Lead, or Sales Manager roles within the travel division.
• Gain exposure to cross‑functional projects, such as product development, marketing campaigns, and technology integrations.
• Attend industry conferences, cruise line FAM trips, and training workshops to deepen your expertise.
• Earn certifications in travel technology, customer service excellence, or cruise industry knowledge.
• Participate in a mentorship program that pairs you with senior leaders for guidance and career development.

Work Environment & Company Culture

brighthush is built on a foundation of innovation, collaboration, and inclusivity. Our remote-first culture means you can work from anywhere while staying connected to a vibrant, global team. We celebrate diversity, encourage open communication, and reward creativity. Our core values—customer obsession, continuous learning, and integrity—guide everything we do.

Team members enjoy:

• Flexible scheduling to accommodate personal commitments and peak travel seasons.
• Regular virtual team‑building events, knowledge‑sharing sessions, and wellness initiatives.
• A supportive environment where ideas are valued and feedback is constructive.
• Access to a dedicated internal knowledge base, industry tools, and a network of travel experts.

Compensation & Benefits

While specific salary ranges are tailored to experience and qualifications, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market standards for remote travel specialists.
• Performance‑based bonuses tied to client satisfaction, upsell revenue, and booking volume.
• Health, dental, and vision insurance options for employees and their families.
• 401(k) plan with company match to support long‑term financial goals.
• Generous paid time off, including vacation, sick leave, and personal days.
• Travel perks: discounted cruise fares, complimentary onboard credits, and exclusive access to FAM trips.
• Hotel & resort discounts across our partner network.
• Continuous learning stipend for courses, certifications, and industry events.

How to Apply

If you are passionate about creating unforgettable sea‑bound adventures and thrive in a dynamic, remote work environment, we invite you to apply. Submit your resume, a brief cover letter outlining your cruise experience, and any relevant certifications through our online portal.

At brighthush, we value diversity and encourage candidates from all backgrounds to apply. We are committed to creating an inclusive workplace where every voice is heard and respected.

Ready to set sail on a rewarding career? Click the link below to submit your application and join the brighthush team.