Seasoned Customer Care Advocate – Dental Claims & Support Specialist (Remote, Full‑Time) – Join brighthush’s Mission to Empower Smiles

About brighthush

brighthush is a trailblazer in the dental benefits landscape, redefining how individuals, families, and employers access high‑quality, affordable oral care. With a mission to make dental health both accessible and understandable, we partner with leading dental insurers, providers, and cutting‑edge technology platforms to deliver seamless, customer‑centric experiences. Our culture thrives on collaboration, continuous learning, and an unwavering commitment to excellence—values that drive our success and the satisfaction of our clients and their customers.

Why This Role Matters

Every conversation you have shapes the perception of brighthush. By delivering accurate, empathetic, and timely assistance, you help customers feel confident in their dental benefits and reinforce our reputation for outstanding service. Your work directly contributes to customer retention, satisfaction, and the overall success of our partners. As a Customer Care Advocate, you are the frontline voice that connects our clients’ customers with the information, support, and solutions they need to navigate dental coverage, claims, and benefits.

Key Responsibilities

• Customer Interaction: Respond to inquiries via phone, email, and live chat from brighthush customers who have dental insurance products or benefit plans. Deliver clear, concise, and accurate information while maintaining a friendly, professional tone.
• Claims & Coverage Support: Research and resolve questions related to policy provisions, claim status, basic procedures, and coverage eligibility. Escalate complex issues to the appropriate internal teams and track resolution status.
• Transaction Processing: Execute claim submissions, updates, and cancellations accurately within our proprietary claims management system. Ensure all data is entered correctly and that customers receive confirmation of their transaction status.
• Data Accuracy & Quality Assurance: Review customer interactions for compliance with company policies and industry regulations. Identify trends or recurring issues and collaborate with cross‑functional teams to implement process improvements.
• Continuous Learning & Knowledge Management: Stay up‑to‑date on the latest dental benefit plans, policy changes, and regulatory updates. Contribute to the creation and maintenance of internal knowledge bases and FAQ documents.
• Customer Advocacy & Feedback: Act as the voice of the customer within brighthush, providing insights on pain points and opportunities for service enhancement. Participate in post‑interaction surveys and quality audits.
• Team Collaboration: Work closely with Claims, Billing, and Technical Support teams to resolve escalated issues efficiently. Share best practices and support peers in achieving high performance metrics.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 2 years of experience in customer service, preferably in insurance, healthcare, or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with CRM systems, Microsoft Office Suite, and basic data entry.
• Demonstrated ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Empathy, patience, and a genuine desire to help others.
• Self‑motivated, with a strong work ethic and a commitment to continuous improvement.

Preferred Qualifications

• Experience working in a remote, distributed team environment.
• Knowledge of dental insurance terminology, coverage structures, and common claim scenarios.
• Familiarity with claims processing software or similar platforms.
• Prior exposure to quality assurance or process improvement initiatives.
• Certification in Customer Service Excellence or related professional development.

Skills & Competencies

• Customer‑Centric Mindset: Ability to put the customer first and anticipate their needs.
• Problem‑Solving: Analytical thinking to diagnose issues and recommend effective solutions.
• Adaptability: Comfortable navigating changing policies, procedures, and technology.
• Time Management: Efficiently prioritize tasks to meet service level agreements.
• Collaboration: Strong teamwork skills and willingness to share knowledge.
• Tech Savvy: Quick learner of new software and digital tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Care Advocate, you will have the opportunity to:

• Progress to Senior Advocate or Team Lead roles within the Customer Experience division.
• Transition into specialized areas such as Claims Analysis, Policy Management, or Technical Support.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of dental benefits trends.
• Earn certifications in customer service, insurance, or healthcare compliance.

Work Environment & Company Culture

brighthush champions a flexible, inclusive, and collaborative work environment. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual team huddles and cross‑functional syncs.
• Real‑time collaboration tools (Slack, Teams, Zoom).
• Regular virtual social events and wellness challenges.
• A culture that celebrates diversity, equity, and inclusion.
• Transparent communication from leadership and a flat organizational structure.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance plans.
• 401(k) matching and retirement savings options.
• Generous paid time off, including vacation, sick leave, and holidays.
• Flexible work hours and the ability to work from any location.
• Professional development budget for courses, certifications, and conferences.
• Employee assistance programs and mental health resources.

How to Apply

Ready to join a team that values innovation, customer focus, and personal growth? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Care Advocate role at brighthush. We look forward to exploring how your skills and passion can help us continue to transform dental benefits for millions of people.

Conclusion

As a Customer Care Advocate at brighthush, you will be at the heart of our mission to make dental health accessible and understandable. Your dedication to exceptional service will not only elevate the customer experience but also drive the success of our partners and the growth of our organization. If you are a proactive, empathetic, and detail‑oriented professional eager to make a real impact in the dental benefits industry, we invite you to apply today and become part of the brighthush family.